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239 Reviews of Paragon Honda - Service Center
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September 10, 2019
Can't handle the volume The actual worked performed may be satisfactory but getting the car to the actual technician is very frustrating. To accommodate the demand they adde The actual worked performed may be satisfactory but getting the car to the actual technician is very frustrating. To accommodate the demand they added days and extended hours. With wait times continuing, they began requiring appointments for most visits. Eventually they eliminated all "walk ins" and appointments were required for all work(even simple oil changes) no matter the time of day. On my most recent attempt(Sept./19) I am about 80% unsuccessful in reaching someone from the service department. Sales will answer and transfer the call that no one picks up. I call back and they apologize saying "service is experiencing a large volume of calls" On a few occasions they took my number to have someone call me back. I'm still waiting. I have also noticed that the individuals who answer the calls do not seem to last long and probably don't develope the ability to field even the simplest of requests or answer basic questions. More
by Will
Employees Worked With
Only faces
September 03, 2019
it's great deal with Rosa That's good time to switch leasing my car. This is my third leasing car with Honda, and second time go with Rosa, she is a very nice person and alway That's good time to switch leasing my car. This is my third leasing car with Honda, and second time go with Rosa, she is a very nice person and always give us more suggestion to choice, it's very good for us. She is very helpful and patient, we are very thanks for Rose and so happy got the new leasing car 2019 CRV. More
by babyniu.shining
Employees Worked With
Rosa Diaz
July 19, 2019
Not an honest service center Customer service is at a minimum here. Does not work well with insurance companies. We needed a new airbag because of theft. Our insurance company ask Customer service is at a minimum here. Does not work well with insurance companies. We needed a new airbag because of theft. Our insurance company asked them to replace the steering wheel as well because of damage. When checking out we noticed that steering wheel still had damage and was not replaced but was on invoice as replaced and with labor cost. They also tried to add multiple supplements that the insurance did not approve. I'm going to another Honda dealership I trust out of town to check the work. I'm going to investigate the parts that were replaced to make sure they are legit. I would stay away if possible. More
by JamesF
Employees Worked With
Alex Bifna
April 16, 2019
Most amazing car service! Ben Benstock's Paragon Honda is like no other dealership in the world. Our family has owned 4 Hondas, all purchased at Paragon. But today I am thank Ben Benstock's Paragon Honda is like no other dealership in the world. Our family has owned 4 Hondas, all purchased at Paragon. But today I am thanking them for the most helpful and professional service I have ever received. Anthony Petito assisted in picking up our car this morning, Zaira Morel had it serviced, and our car was back in NYC the same day. If every one was as dedicated to helping others as Paragon Honda is, the world would be a better place. (And I would have given them more stars if I could have.) Thank you Paragon Honda! More
by brian'sfan
Employees Worked With
Anthony Petito, Zaire Morel
January 31, 2019
Excellent and fast I always come to this service center and get helped out with Randy. He was helpful in detailing everything my car needed and also kept me updated on h I always come to this service center and get helped out with Randy. He was helpful in detailing everything my car needed and also kept me updated on how the service was going on and if the car needed something else to be done. I was very satisfied with the service provided. Fast excellent service More
by Manuel07
January 31, 2019
GREAT EXPERIENCE went there on a very busy day, and even though the took long time to do my maintenance, they manage to made my wait time comfortable. went there on a very busy day, and even though the took long time to do my maintenance, they manage to made my wait time comfortable. More
by pedroponce
January 23, 2019
Service Abdullah the best service advisor in the business. Always there when I need him. Definitely puts in a position to buy more cars because of the great s Abdullah the best service advisor in the business. Always there when I need him. Definitely puts in a position to buy more cars because of the great service. More
by Camwinston12
Employees Worked With
Abdullah
January 10, 2019
Great Came in for a oil change and it was actually not a long wait. My advisor, Abdullah was very professional and cared for the maintenance of car. Came in for a oil change and it was actually not a long wait. My advisor, Abdullah was very professional and cared for the maintenance of car. More
by Melvin1
Employees Worked With
Abdullah
January 05, 2019
5 stars! I love taking my car to this dealership, Abdullah was a great help. Fast friendly and reliable. Waiting area is actually clean and the coffee is reall I love taking my car to this dealership, Abdullah was a great help. Fast friendly and reliable. Waiting area is actually clean and the coffee is really good ! Thanks once again More
by Atayeb07
Employees Worked With
Abdullah
January 05, 2019
Great service By far my favorite Honda dealership. Everything was nice from my service Advisor( Abdullah) to the lounge. They even offer snacks. Thanks for the serv By far my favorite Honda dealership. Everything was nice from my service Advisor( Abdullah) to the lounge. They even offer snacks. Thanks for the service! More
by AousafNoor
Employees Worked With
Abdullah
