Paragon Honda - Service Center

The worse experience ever with my 2020 Honda Pilot Touring I am very disappointed because I have experienced several problems, in sum, when I first purchased my Pilot Touring 2020 at Paragon Honda. I happen to I am very disappointed because I have experienced several problems, in sum, when I first purchased my Pilot Touring 2020 at Paragon Honda. I happen to notice a mark on the back seat, which is somewhat of a minor issue that I didn't want to make a major complaint about. More importantly, on the very first day that I drove the car I discovered that the mileage indicator was erroneously reporting more miles than I actually travelled. Consequently, I immediately took the car to the Service Center. However, when my car was returned, I didn't receive the correct second set of keys of my car which compelled me to return to the Service Center several times and until the present day I am still not receiving the second set keys. Additionally, due to a need for an oil change, I took my car to the Service Center. However, in a very short time started to make a strange noise, and the screen was somehow completely shut off. Notably, the Service Center told me that they checked the vehicle and that it was in perfect conditions, but the very next day the strange noises increased, and completely shut down while I was on the highway. Even the electronic system stopped working, including the radio, screen, and dashboard indicators. I am not conform with my car because is a car of the year that we have owned only for 3 months and is already damaged and with a lot of reparations. We understand that you don't charge us anything for having those reparations but you should have a better service and sell cars that are truly safety for the customers because I have my family and specially a baby of 5 years old who needs to go in a safety car. You are saying that you meet all these safety standards which didn't happen when the car stop working in the highway. When I leave the car outside sometimes the car truck is open. So, it seems that all these safety standards that you promise are not being satisfied. The last Thursday that I received the car from the Service Paragon Honda. They gave me the car and told me that is ready to use and it does not have any problem. Therefore, my husband went to Connecticut on Sunday and when he was coming back to New York, the principal screen, the dashboard speed thermometer was off in the highway. It makes me really disappointed that Paragon Honda sell me a car in such conditions, which is not safety for my family and at the cost of money and time from work, all to no avail. Today, I went to the service technique of Paragon Honda. Lamentably, I have been told that the 2020 Pilot Touring came with defects and there is nothing we can do until Honda make an update of the programs which is unacceptable that Honda sell us a car that doesn't accomplish all the safety perspectives. More

Horrible Service Took my brand new 2019 Honda Pilot which I used their pick up service. When I called they told me I cant bring the car in myself for nearly a month bu Took my brand new 2019 Honda Pilot which I used their pick up service. When I called they told me I cant bring the car in myself for nearly a month but I they can pick it up next morning which makes no sense. I set up pick up. Car had 4,000 miles and the service advisor called me that the car needs wheel alignment and was running up my bill. I told him the car is brand new how is that possible. He kept telling me he can take off $50, then $100 and his prices were not making sense. Also when you try to call them you will never get any one to pick up the phone. When I arrived I spoke with my sales person who also made excuses and said i got free wheel alignment. Than when I went to pay they told me they didn't do the wheel alignment cause I didn't want it. This place is a nightmare even if you have a new car. Also when I paid they left my car in the middle of the street with keys in it. No one was even watching the car or even checked if its even my car. Any one could of just drove off with it. Buying Honda was a ok experience, but good luck getting good service. I went to 3 different service centers and they all want to overcharge you. Do yourself a favor buy a Toyota. No nonsense. More

4 hours for a simple inspection I was very disappointed in this "service" department. I had an appointment for 10:00 am. for a safety inspection. It took about 60 minutes from when I I was very disappointed in this "service" department. I had an appointment for 10:00 am. for a safety inspection. It took about 60 minutes from when I arrived to when I was able to get the car into the parking area and for the service advisor to take my information. The advisor said it would take about 2 hours for the inspection. I just needed a new-car safety inspection. After two hours, I got a text message that said that my car's repairs were underway at 1:02. After another hour and a half waiting, I went back to the service advisor and asked when the car would ready. They said ten minutes later that there is still one car ahead of my car and that it would be another 1/2 hour until the car is inspected. Over 4 hours for a simple inspection. I told them I want my car out now and it still took them 20 minutes. 4 hours and no inspection. Needless to say, I will never return to this dealership for sales or service. More