Paragon Honda - Service Center

I was a loyal customer of this dealership for over 3 years until this last incident. Paragon had set the bar extremely high by always being on point and providing excellent customer service. Until recen years until this last incident. Paragon had set the bar extremely high by always being on point and providing excellent customer service. Until recently, they employees were friendly, got the work done quickly and never tried to rip me off. I have a 2004 Civic that has never given me any problems since I've been more than diligent with service check ups. In March I took it in for 60k mile service which I knew was going to cost a fair amount. I ended up spending nearly $800 which was fine because I expected it. Then, as I was driving the next day the engine was making a strange noise. I didn't think too much of it because I just had it serviced. I stopped by the service station to have a a head lamp changed, but they didn't have time to check the noise and my fiance needed the car the next day. I asked Steve (the service coordinator) if I should leave it and I can work things out with my fiance or if it was okay to go home. He said he wasn't sure what it could be but said that it should be fine and that it shouldn't be a big deal since I was just in for service. I returned the following week to drop off my car and this is where the fun begins. Dropped my car off that Sunday night. No one called me until 2 pm Monday after I had called several times (In the previously listed service check I had my car back in 4 hours but someone it took them nearly 24 hours to return a phone call). All Steve could say was that they drove it and it didn't make the noise, but he had herd it previously so he didn't totally dismiss me and said they would drive it some more to figure it out. I'm not sure how this takes a whole day but fine. So then Steve calls be back around 5:30 pm to say that they can't determine the problem and need to take down the transmission to determine the problem. I asked how much that would cost. He said he wasn't sure how much everything would come to. I said my dad's a mechanic (unfortunately he live in Florida otherwise I would never have to deal with these crooks) and know that diagnostics cost money so how much is it? $800!!! I said okay but this is BS considering that I was just here 2 weeks ago and no one has touched the car since and I've never taken my car to anyone other than a Honda dealer. He reassured me that the problem is inside the transmission but it's hard to say what the problem is. I left off saying that whatever it costs I shouldn't be held responsible since I was just here for service. Since it was close to closing they would have to work on it tomorrow and he would get back to me. Day 2 (Tuesday) Steven calls around 10:30 am and tells me that the main ball bearing in the transmission is shot and will cost me $1400 to repair. But since I've been a loyal customer they can take 20% off. I said I'm not paying anything because I was just here for service and no one said anything. Steven-Well you have to understand that machines break down and there's no way we could have predicted this. Me-So what you're saying is Honda builds inferior cars then? The reason why I bought a Honda was to avoid this problem and now you're telling me I'm SOL. Steven-Well we can offer you 20% off. Me-Have your manager call me because I know you can't do anything. Steven-I will have Anthony call you and in the mean time I'll see what I can do. So Anthony calls later that afternoon and couldn't be more unprofessional. He says that I can't expect him to be responsible for every little thing that breaks down with my car. Me-I haven't held you responsible for anything until now. I take my car in for service and then the transmission is shot? That's not a coincidence and you are responsible and here's why. Either something went wrong when they changed the transmission fluid, they never changed the transmission fluid or something went wrong at the point of manufacture. If I had bought an American car we wouldn't be having this conversation because I would expect this. Anthony- Well the best I can do is $1345. Me-Well have your regional manager call me because this is not acceptable. Anthony-I'll see what I can do and call you back. In the mean time Steven calls me back and says he can get it down to $1245 (which is more or less cost for the parts). I tell him I have to speak with my fiance and I'll call him back tomorrow. After this conversation Anthony, the manager, calls me and says the best he can do is $1345. (That's interesting) Day 3 (Wednesday) I call for Steven at 9am no answer. I call several more times with no answer. I call the main line only to be told that Steve is off this day! So I ask for Anthony. He's with a customer. I ask for a call back. I call 3 more times throughout the day before Anthony calls me at 5 pm (the end of the day). I tell him to go and fix the car and that Steven said its $1245. He began to dispute this but said fine BUT they guy that is working on my car is on vacation until next Wednesday but he PROMISED (his words) I More

For a check engine light problem they keep my car for over five days, stating that they were unable to repair my car. They charged me hundreds of dollars just to check my car, there mechanics are incompe over five days, stating that they were unable to repair my car. They charged me hundreds of dollars just to check my car, there mechanics are incompetent and they don’t know what they are doing. I guess they only know how to do oil change it’s sad. They don’t answer there phone, unable to get hold of the supervisor to complaint. My Honda accord paint, leather seat, glass repair done at there shop was inferior. Say away from this company or you will have nothing but problems. More

Came to the dealership for the inspection. Was told my computer was not responding to the NYS Inspection system and I that have to drive for at least 50 miles to make the computer ready. I was told this computer was not responding to the NYS Inspection system and I that have to drive for at least 50 miles to make the computer ready. I was told this problem was due to my car battery being disconnected at some point or maybe my car was standing for a long time without being started. Never had anyone disconnected a battery in my car and the car never stood for more than a couple of days because I drive the car to work 5 days a week. Anyway, the next year I had the same problem during an inspection. I was told to drive the car again for 50 miles and come back. This time I went to a local car repair shop and they were able to determine in a matter of 10 minutes that the wire connections inside the computer were bad. Paragon Honda never even bothered to check for the problem. I was able to get the car fixed at another Honda dealership upstate NY. More

I bought a blue Civic which needed a repair including bodywork six months later. The purchase was really a comedy as the finance manager, whose wife gave him a broken arm, lied to me about my credit. On bodywork six months later. The purchase was really a comedy as the finance manager, whose wife gave him a broken arm, lied to me about my credit. On the repair, the dealership send my car to Deans' repair a few miles away and they had ten days but took three weeks to finish the repair. Meanwhile, I bought another car. When I got the blue Civic back, the paint was just horrible. I tried to get the dealer to fix the problem but they did nothing. The hood and fender and bumper looked like cheap nail polish. Paragon called the Honda rep for the district after I wrote to HONDA in Connecitcut - a guy named Russell who is just a clown for the company who tried to manipulate me into liking the wrong color. I made a DMV complaint. The result when they looked at the car was to give me some money and make the dealership pay a heft fine. The body shop did not replace some support bars. The DMV said the color was close (no clear on my body and no flex in the bumper paint.) Six months later the paint on the bumper was cracked like alligator skin and falling off, and the front looked wierd, but the money I got was not enough to repaint the problem areas. Sold the mechanically good vehicle to a friend whose teenage daughter needed a car. Paragon Honda has an integrity problem with their sales people; as well as their repair department. This comes from the top down since their owner, Paul Singer is one of the 25 or so richest men in USA, and this dealership is simply amusement. Brian Benstock married his daughter so you have zero support complaining to the company true owner. Check the DMV complaint web site for Paragon. More

Worst service center I've ever dealt with, I own a Honda Accord and brought it in for service. The manager Mr. Patito is very incompetent and thinks his ego can fix almost any mistakes his crew makes. They Accord and brought it in for service. The manager Mr. Patito is very incompetent and thinks his ego can fix almost any mistakes his crew makes. They tried to do extra work when the vehicle did not need it, and when the vehicle was returned to me it was dirty and it has grease stains in the interior. The customer service is lacking and the service reps are rude and condescending. Would never purchase a car form theses morons and will not use the service center again. THEY ARE A RIP-OFF ***BUYER BEWARE*** More

On their ADs, they offer speical 1.9% APR. After you have a deal with the sale person, the finance manager is giving you the hard time about the financing. In order to get their special low APR rate, he asks a deal with the sale person, the finance manager is giving you the hard time about the financing. In order to get their special low APR rate, he asks you to buy two of five after sales service packages such as extenend warranty ($2,000), passive alarm ($600) so on ... If you refuse to buy any packages, the finance manager would not approve that 1.9% APR promotion rate. If you want to pay off the new car by giving the bank check (pre-approve by another bank), he said the dealer will charge $500 bank fee). *BS - I don't believe any bank will charge their customers $500 fee to deposit a $15,000 bank check. If you want to pay off the new car by credit card, he said the dealer does not accept credit card. *another BS - if the dealer does not accept any credit card, why accepting customer's deposit by credit card? Anyway, you need to be careful to deal with the finance manager at Paragon. In order to get their low rate APR promotion, the trade off is buying their service packages. Good Luck! More

Unfortunately, there is not enough space to list all my complaints. Basically, they denied I had an extended warranty. When I showed proof, I was told my "extended" warranty only covered the first 3 years complaints. Basically, they denied I had an extended warranty. When I showed proof, I was told my "extended" warranty only covered the first 3 years or 36,000 miles. Duh! Nice try.<br>I wish there was a "0" rating here.<br><br> <br><br> More

After reading through the less than enthusiastic reviews of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to the experiences shared by others here, yet it was surprisingly friction free, and painless:<br><br>I made an appointment for the mandatory NYS Inspection, a procedure that repeats itself every year, and is inexpensive yet time-consuming. <br><br>I telephoned Paragon's Service Dept (same number as Sales, 7185075000, follow the prompts for service) and was promptly connected to one of Paragon's Service Reps. The Rep took my information and asked for my availability after which we found a suitable date for the appointment. I work late, so I specified a late hour arrival, 5pm. It was important that the dealer acknowledged that they were able to inspect my car so close to closing time (I think they close around 6:30pm on weekdays). <br><br>The Rep politely explained that an inspection could take a 'long time' to complete, and that I should be 'prepared' to spend a few hours waiting. That was reasonable and therefore expected.<br><br>On the appointed date and time, I pulled into Paragon's Service area, following the instructions from one of their lot attendants. The area seemed very busy. Uniformed mechanics worked on dozens of cars, and Service Reps (they call them Service Writers, because they 'write up' repair tickets for customers) were talking to arriving customers. <br><br>Immediately, I was approached by one of the writers who addressed me by my name. Pleasantly surprised, I thought they must have checked the appointment logs and were waiting for me to arrive.<br><br>The inspection went without any problems, as I have a fairly new car, which I bought courtesy of Paragon Honda a few years back, and which I hope to keep for a few more inspection periods. <br><br>After the new inspection sticker was attached to the windshield, and the forms signed, the Service Reps recommended an oil change and a tire rotation. Once again, I was surprised, as I was prepared for a long list of 'necessary repairs'. I declined and moved on to the part which contained no surprises:<br><br>The bill. It was exactly what I expected it to be. No additional charges, no 'miscellaneous dealer' fees. <br><br>It was after 7pm when I pulled out of the service area. The heavy motorized chains were lowering the massive gates of Paragon's Service Dept behind me. <br><br>Turns out, I was the last and a very late customer of the day, yet Paragon kept their entire Service Department open so that the mechanics could finish my inspection.<br><br>Customer Service in my book.<br><br> More

Dealing with Paragon Honda is a plain out nightmare. Terrible service. In one case my husband waited in a long line of cars for service one morning; was mysteriously directed into an empty building no Terrible service. In one case my husband waited in a long line of cars for service one morning; was mysteriously directed into an empty building no other cars were directed to; when he asked the person who directed him if he was sure this was where he was supposed to wait, the man said yes; some time later another employee drives a car in and asks my husband what he's doing in there. Duh. So now, guess what, my husband has to go to the BACK of the LINE and start over; when he gets to the front, sorry, no more cars accepted today.<br><br>This was our second experience; we went back against our better judgement (first experience a real nightmare) because they're the only dealer near us.<br><br>We'll go ANYWHERE for service but this place in the future. More