Paragon Honda - Service Center

The worst service you can get... Please note that when you buy/ lease a Honda and it comes with a 24 month long free oil changes ..... But you should also know that it takes 3 hours t Please note that when you buy/ lease a Honda and it comes with a 24 month long free oil changes ..... But you should also know that it takes 3 hours to get it done. I had a 11am appointment and left the shop at 2pm. The same exact service at any gas station would take you not more than 30 minutes. Who can wait 3 hours for a oil change???!!!!! I work 50 hours a week and have only 2 days off. I wish i could spend this time with my family not with other 30-40 people in a waiting room. If at least they would tell you on the phone so you can make arrangements to leave the car there and to pick it up when is ready. This place has no costumer service awareness. This is the last Honda i lease, just for this reason. More

I will never buy a Honda again because of this experience I will never, EVER get my car serviced at Paragon Honda again. I will never buy a Honda product again because of this experience. After my car sit I will never, EVER get my car serviced at Paragon Honda again. I will never buy a Honda product again because of this experience. After my car sits for three days in the service department with no word, and after no less than 12 calls to the service department, I finally am able to get a hold of my "service" representative through his supervisor, Chris. Nick tells me that my car will need a new starter clutch, the exact same repair that I had paid $2500 for less than 10,000 miles previous. When faced with this information, Nick and his department refused to stand by their work and propose to charge me full price for another new starter clutch installation. Unacceptable. Just last May, after less than 70,000 miles, my hybrid battery went "bad" (according to the engine codes) and had to be replaced to the tune of $3500. The warranty had expired less than one month prior. If I didn't agree to replace the hybrid battery (even though the car was running fine), Paragon would not pass the car for the NY State inspection. These guys have no integrity. Lastly "Brian Benstock," I'm sure you will reply with one of your boilerplate messages about how you'll do everything you can to fix this problem. Your service department has my phone number, feel free to give me a call. If you're serious about standing behind your service, you'll make this right. More

Terrible service that starts with the GM, Brian My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one o My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car going forward. A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center. On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday. Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m. By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines. At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message. I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok. I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station. My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready. Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back* Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a damn at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late. More