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123 Reviews of Paragon Acura - Service Center
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February 20, 2019
Amazing Service Advisor and Overall Service! Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent updates, via text, of the status of the car. Mike also recommended that my vehicle gets inspected for the fuel pump recall, saving me from a future trip to Paragon. Mike was exceptional, friendly, thorough and professional with me throughout the whole experience. Truly a pleasure to visit Paragon Acura either for a lease/sale or service. This is my 3rd leased vehicle through Paragon Acura and I don’t see why anyone in the Tri-State area would use any other Acura Dealer. My special gratitude also goes out to Peter Pazmino for helping me lease 3 Acuras and making the whole experience effortless, transparent and personalized! More
by Billy S.
Employees Worked With
February 13, 2019
Charged for service and parts not rendered I purchased my 2015 ILX back in Oct. 2016 since my purchased I've had all my maintenance and my annual inspection done here. Over the passed two yea I purchased my 2015 ILX back in Oct. 2016 since my purchased I've had all my maintenance and my annual inspection done here. Over the passed two years of service there were little signs of services not being done. The worst of it was this passed year in August 2018 I brought a new battery ( then found out it should have replaced under warranty ) I paid for a new cabin filter and new motor air filter and for a four wheel alignment. Then in September 2018 I needed to get my annual inspection I was told that i should replace the cabin filter and the motor air filter because they were found to be very dirty. these filters do not get very dirty in three weeks I was also told that my front brakes when from 7mm to 2mm in the same three weeks and would need to replace them too. And the finance dept. quoted me at 4.99% a fews months later when refinancing I noticed i had signed at 5.99%. No wonder they never pick up your phone calls and if you walk in to speak to someone in finance they don't sit at their desks and will always be back shorty. I will not be going back to Paragon Acura . More
by DJM
Employees Worked With
Joe Rosa
December 16, 2018
Riding into my 4th Acura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasurable and thoughtful experience. Thomas was very knowledgable and patient during this experience. This past Saturday I just leased a 2019 Acura RDX and I am very pleased with my decision and have Thomas to Thank for it as he helped me all the way through the process. I gladly recommend anyone who is looking to purchase an Acura to look up Thomas Ng to assist you with your Acura needs. Thank you again both Paragon Acura and Thomas Ng! Roger M. More
by MilletteR1
Employees Worked With
Thomas Ng
August 06, 2018
Above & Beyond Customer Service My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, b My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, but I would have to pay out of pocket, because it wasn’t covered under warranty. The dealership denied accountability for the damage, which they caused. I reached out to Paragon Acura, to affirm whether or not the damage was covered under warranty, or if I would incur out of pocket expenses. Not only did Thomas & Robert help me resolve this issue, which was covered under warranty, they also gave me a loaner vehicle as a courtesy, while my vehicle was being repaired. Thomas & Robert advocated on my behalf as their customer. They were professional and provided excellent customer service!! 5++++ stars. More
by JJ279
Employees Worked With
Robert (service manager), Thomas Ng
April 01, 2018
Excellent. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. Thank you karla. More
by Carmelo59
Employees Worked With
Karla Bayas
January 12, 2018
Parking ticket problem resolved The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was t The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was ticketed. I contacted Paragon and was told that they would pay for the ticket. I am pleased to say that, despite some delay, they have paid for the ticket. More
by Wesley
Employees Worked With
Salome Benscher
December 05, 2017
TOOK CARE OF BUSINESS TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA BAYAS & MR JAKER FOR THEIR CONCERN ON MY ISSUES ON MY 09 MDX.I KNOW I WROTE A NOT SO PLESANT REVIEW LAST TIME BUT PARAGON ACURA TOOK CARE OF BUSINESS.THANKS AND ENJOY YOUR HOLIDAY..JPIMENTEL FROM THE BX,,PAZ. More
by SALSA2626
Employees Worked With
KARLA BAYAS
November 15, 2017
Outstanding job from CHRIS RISNES!!! I called to bring my car for service,when I get there Chris was already there welcoming me.. After I explained him my car Need, he called right away I called to bring my car for service,when I get there Chris was already there welcoming me.. After I explained him my car Need, he called right away the service department to fix the problem. Sent me in waiting area ,but came to me 3 times to let me know what was going on,and promise that I'll get my car very soon. The way he handled my problem and the time frame was outstanding, he make me feel really a paragon acura customer, Good service,accurate and outstanding job Chris. That was a very good experience this time ,that's the way I should feel every time I go for service . Keep up the good job!!! More
by Guyacura2014
Employees Worked With
CHRIS RISNES.
September 22, 2017
Awful Service! Sept. 21, 2017 I left my MDX 2016 for an oil service and filter change at 10:00am. After 12:00pm I got a call and was told that my car was ready. Wh Sept. 21, 2017 I left my MDX 2016 for an oil service and filter change at 10:00am. After 12:00pm I got a call and was told that my car was ready. When I came to pick up my car it was parked partially on the sidewalk and I found a ticket for sidewalk parking on the car. The manager said that they'll take care of it, Hopefully, they will, but it wasn't the only problem. When I came home I checked the oil level and realized that it wasn't changed at all because it was dark color, when I looked at the filter I was shocked, it seemed untouched either. Paragon Acura charged me for the service that was never done by them. Unbelievable! I had to come back to Paragon Acura with this dilemma and no one could explain how did it happen and who was responsible for that. After all of my frustration they finally provided the service that they had to do initially. I've used Psragon Acura service for many years and there were some issues from time to time but, this time you guys exceeded some limit. I believe that no anyone should be treated this way. Roman More
by Roman
Employees Worked With
Karla Bayas, K. Roland
June 09, 2017
Leasing Great customer service, it is our first time to be here. Thomas helped us make great deal. Although Acura is not our first choice, we decide to make d Great customer service, it is our first time to be here. Thomas helped us make great deal. Although Acura is not our first choice, we decide to make deal in here after we talked with Thomas. Very good experience. More
by Lin
Employees Worked With
Thomas Ng
