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119 Reviews of Paragon Acura - Service Center
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April 01, 2018
Excellent. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. Thank you karla. More
by Carmelo59
Employees Worked With
Karla Bayas
January 12, 2018
Parking ticket problem resolved The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was t The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was ticketed. I contacted Paragon and was told that they would pay for the ticket. I am pleased to say that, despite some delay, they have paid for the ticket. More
by Wesley
Employees Worked With
Salome Benscher
December 05, 2017
TOOK CARE OF BUSINESS TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA BAYAS & MR JAKER FOR THEIR CONCERN ON MY ISSUES ON MY 09 MDX.I KNOW I WROTE A NOT SO PLESANT REVIEW LAST TIME BUT PARAGON ACURA TOOK CARE OF BUSINESS.THANKS AND ENJOY YOUR HOLIDAY..JPIMENTEL FROM THE BX,,PAZ. More
by SALSA2626
Employees Worked With
KARLA BAYAS
November 15, 2017
Outstanding job from CHRIS RISNES!!! I called to bring my car for service,when I get there Chris was already there welcoming me.. After I explained him my car Need, he called right away I called to bring my car for service,when I get there Chris was already there welcoming me.. After I explained him my car Need, he called right away the service department to fix the problem. Sent me in waiting area ,but came to me 3 times to let me know what was going on,and promise that I'll get my car very soon. The way he handled my problem and the time frame was outstanding, he make me feel really a paragon acura customer, Good service,accurate and outstanding job Chris. That was a very good experience this time ,that's the way I should feel every time I go for service . Keep up the good job!!! More
by Guyacura2014
Employees Worked With
CHRIS RISNES.
September 22, 2017
Awful Service! Sept. 21, 2017 I left my MDX 2016 for an oil service and filter change at 10:00am. After 12:00pm I got a call and was told that my car was ready. Wh Sept. 21, 2017 I left my MDX 2016 for an oil service and filter change at 10:00am. After 12:00pm I got a call and was told that my car was ready. When I came to pick up my car it was parked partially on the sidewalk and I found a ticket for sidewalk parking on the car. The manager said that they'll take care of it, Hopefully, they will, but it wasn't the only problem. When I came home I checked the oil level and realized that it wasn't changed at all because it was dark color, when I looked at the filter I was shocked, it seemed untouched either. Paragon Acura charged me for the service that was never done by them. Unbelievable! I had to come back to Paragon Acura with this dilemma and no one could explain how did it happen and who was responsible for that. After all of my frustration they finally provided the service that they had to do initially. I've used Psragon Acura service for many years and there were some issues from time to time but, this time you guys exceeded some limit. I believe that no anyone should be treated this way. Roman More
by Roman
Employees Worked With
Karla Bayas, K. Roland
June 09, 2017
Leasing Great customer service, it is our first time to be here. Thomas helped us make great deal. Although Acura is not our first choice, we decide to make d Great customer service, it is our first time to be here. Thomas helped us make great deal. Although Acura is not our first choice, we decide to make deal in here after we talked with Thomas. Very good experience. More
by Lin
Employees Worked With
Thomas Ng
May 12, 2017
Great Service My service advisor Karla went above and beyond for me. While I was waiting for my RDX to get serviced she was very attentive to my needs, she kept me My service advisor Karla went above and beyond for me. While I was waiting for my RDX to get serviced she was very attentive to my needs, she kept me updated on the status of my car and when my car had a couple of failed items she provided me with great prices. I have brought my car to get service before but this time it was a very different experience , I'm very pleased . More
by davidtyrman
Employees Worked With
Karla
February 17, 2017
Problem with radio! I took my truck in because I had problems with my radio, Someone by the name of Stephanie helped in service, i was told that my radio had amalfunctio I took my truck in because I had problems with my radio, Someone by the name of Stephanie helped in service, i was told that my radio had amalfunction and would be replaced, And it's been two months later, I'm still waiting to hear from a paragon representative!! More
by Hussaina
Employees Worked With
August 30, 2016
Quick and friendly service. Good service. I come here often for servicing mu Acura even though it is a bit out of my way since they offer convenient appointments and service is g Good service. I come here often for servicing mu Acura even though it is a bit out of my way since they offer convenient appointments and service is good and quick. More
by NyKartali
Employees Worked With
Katheline
August 24, 2016
Service I was there to service my car twice this week and I'm really happy with the service I receive by Jennifer and jazmin they explained everything I need I was there to service my car twice this week and I'm really happy with the service I receive by Jennifer and jazmin they explained everything I need it to know about the issues I had with my car I really recommend this place More
by jm36
Employees Worked With
Jeniffer
