Paragon Acura - Service Center

Shady outfit. Stay clear of this place. I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it this time. I opted for the 2016 RDX AWD. I wanted something bigger for my growing family. The sale of the vehicle was smooth and excellent. My salesman was Thomas Ng and he was as professional as can be. It was a pleasure to do business with him. I would recommend him as a salesman to anyone looking for a Acura. Well this week all the problems with this dealership began and it has gotten worse . Earlier in the week my 2016 Acura RDX wouldnt start. I needed a jump to start my vehicle. On the way home from work while in stop and go traffic my transmission felt like it was jolting , it felt like someone hit me from behind but it kept doing it randomly. I contacted Paragon and I expressed my concern with the vehicle. I never ever prior asked for a loaner from them but I told them that i could bring it in but I couldn't leave it with them without a loaner because I have 2 kids with car seats that I pick up daily from camp and babysitter. They called me back and informing me that the earliest available loaner they had would be in September. I told them I couldn't wait till then without a loaner if the car had to be kept for a few days. I got frustrated with them being that I was with Acura since 2004 and never had any major issues like a transmission. They told me that they exhausted all of their options and there was nothing more they could do but put me on a waiting list . Mind you this is August.6 now. Frustrated with Paragon acura, I contacted Acura client services and explained the whole situation to them. Surprisingly the next day I got a call from their Service Manager( Robert Brown) who made accommodations for a loaner car available that night. I went to the dealership that night and was given a loaner car while my car was being diagnosed the next day. They gave a 2019 Acura RDX top of the line model with all the bells and whistles. That night was raining and the loaner car was parked outside their dealership on the street. I told them that i needed to swap out the 2 car seats from my vehicle to the loaner. I drove home ( which is about 3 miles from my house and parked it in my garage. The next day i went to work , and I parked it in an employee lot that has multiple cameras. ( I work at JFK ) That afternoon the service department called and told me that I needed a new battery that was not covered by the original warranty. I told them to replace it. Then they had to address the transmission issue. It was determined that I needed a software update plus a transmission flush which was covered by warranty. They needed the car for an additional day to test it which allowed me an additional day with the loaner. Remember my car only has 37K miles on it and Manufacturer guidelines suggest to change transmission fluid only at 60K miles if driving in mountainous conditions. On Friday August 9 they told me that my car was ready and to come in to test drive it with a mechanic . I arrived at the dealership at about 2pm and the valet driver took the loaner car and backed it into their garage. I noticed everyone circling the loaner car and they noticed that there was damage on the rear fender of the passenger side that I was responsible for. Like i said , that first night they gave me a loaner , it was raining and no one ever did a walk around the vehicle to check for any damages to the car. They just handed the keys to me , made me sign some paperwork and I went straight home to my garage. The service manager informed me that I was responsible for the damage but I adamantly told them that I never hit anything but it was possible that someone at work could of swiped my loaner and just left. Fortunately my job has some of the best video cameras available. I contacted my maintenance service division that I could come in to review the cameras and see if someone hit me. Just out of curiosity I decided to look at cameras I have installed at my home to see if the damage was there already. To my surprise when I looked at video coverage of early the next morning it was visible that there was damage to the fender prior to me leaving the dealership. At this point I was furious at this dealership for trying to make me responsible for the damage, I contacted the service manager and explained my analysis of the situation. He said to me that the night i picked up the car was raining and I could of possibly hit something on the way home. I was furious with this dealership for even implying that I was trying to hide something . I offered video proof to them which i forwarded them and waiting to hear there next excuse. More

Service Great service from advisor Stephon Solomon. Thank you for all your help and resolving my issues. I will always ask for him for all my vehicle service Great service from advisor Stephon Solomon. Thank you for all your help and resolving my issues. I will always ask for him for all my vehicle service needs. More

Great Sevice After purchasing an used car we were nervous to make sure the car feels new. Mark Caceres made sure to listen all our issues and make note right away. After purchasing an used car we were nervous to make sure the car feels new. Mark Caceres made sure to listen all our issues and make note right away. He made sure to get everything resolved asap. Thank you so much for helping us out and making sure we are happy and for the amazing service Mark. Highly recommend him for any help. More

Miscommunication managed There was a miscommunication that almost ended up with new being without my car (and baby seat) for two days, but after somw time and me calling ang There was a miscommunication that almost ended up with new being without my car (and baby seat) for two days, but after somw time and me calling angrily, they stepped up and helped get my car back to me the same day. I know it wasn't easy to do in the holiday weekend but they did it. So it was greatly appreciated. More

The Ultimate in Everything Right This is my first Acura. I have had BMWs, Audi and other cars and I bought a 2019 A-Spec RDX that needed servicing. I live in Manhattan and was not thr This is my first Acura. I have had BMWs, Audi and other cars and I bought a 2019 A-Spec RDX that needed servicing. I live in Manhattan and was not thrilled about going to Queens to service the car. Wow, Paragon came to me, picked up and delivered my car and serviced it beautifully. I cannot say enough about my experience and I have no doubt this will be my dealer for all servicing and my son is off to college soon and wants the car (can't blame him- it is beautiful) so we will be getting another one in a couple of years and you know it will be at Paragon Acura. Thanks again. Great job. - Sandy More

Amazing Service Advisor and Overall Service! Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent updates, via text, of the status of the car. Mike also recommended that my vehicle gets inspected for the fuel pump recall, saving me from a future trip to Paragon. Mike was exceptional, friendly, thorough and professional with me throughout the whole experience. Truly a pleasure to visit Paragon Acura either for a lease/sale or service. This is my 3rd leased vehicle through Paragon Acura and I don’t see why anyone in the Tri-State area would use any other Acura Dealer. My special gratitude also goes out to Peter Pazmino for helping me lease 3 Acuras and making the whole experience effortless, transparent and personalized! More

Riding into my 4th Acura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasurable and thoughtful experience. Thomas was very knowledgable and patient during this experience. This past Saturday I just leased a 2019 Acura RDX and I am very pleased with my decision and have Thomas to Thank for it as he helped me all the way through the process. I gladly recommend anyone who is looking to purchase an Acura to look up Thomas Ng to assist you with your Acura needs. Thank you again both Paragon Acura and Thomas Ng! Roger M. More

Above & Beyond Customer Service My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, b My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, but I would have to pay out of pocket, because it wasn’t covered under warranty. The dealership denied accountability for the damage, which they caused. I reached out to Paragon Acura, to affirm whether or not the damage was covered under warranty, or if I would incur out of pocket expenses. Not only did Thomas & Robert help me resolve this issue, which was covered under warranty, they also gave me a loaner vehicle as a courtesy, while my vehicle was being repaired. Thomas & Robert advocated on my behalf as their customer. They were professional and provided excellent customer service!! 5++++ stars. More