Paragon Acura

Reginald was extremely knowledgeable and courteous as our delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time cons delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time constraints and made sure he was explanatory as possible in addition to providing us his contact information for follow up questions. More

Worked w/ Camilo. Very helpful. Helped me through the whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at other dealerships, he doesn't come off as pushy. Reggie VanWroten helped me with learning how to use the navigation/phone and pretty much the technical aspects of the car. A+++ Friendly as well, and very helpful when it came to understanding how to use the car's features. These two individuals made the process very easy and worked rapidly to make sure I was in and out of the dealership. More

My experience at Paragon Acura was very positive. I worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thr worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thru on his commitments. He made the process of purchasing the car easy. I recommend this dealership and Peter, in particular. This was a refreshing change from what I have experienced with other car dealers and car salesmen in the past. More

THUMBS UP to the Paragon Acura team! This is my third vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura RDX and got excellent trade in value. I felt that I was valued as a repeat customer and of the 3 times I have purchased vehicles, this time has been by far the best experience. Angelo Navarro - Sales Associate - respectful, knowledgeable, friendly, no-nonsense, patient, no attitude - as far as car salesmen go- you can trust and rely on this one. He definitely works hard for you and goes the extra mile. He followed through on everything that was promised even AFTER the sale, a time when most salespeople mysteriously vanish. Murat Deljanin - Sales Manager - There is a reason why he is in charge! 888! Jean Maurilus - Finance - Clearly explained all options and worked out a great finance deal with me. No hassling, just gave the facts and definitely made me feel that my business was appreciated. Reggie VanWroten - Delivery Manager- This completely caught me off guard, this gentleman sat with me AFTER the vehicle was ready for me to take home. He sat with me to explain all the great features of my vehicle in a succinct and accurate way and allowed me to skip reading the manual and being able to use all the great features of RDX. Thumbs up to Paragon Acura for implementing this program. More

Great costumer service and very helpful and understanding to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defen to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defenetly recommend. Camilo gets two thumbs way up. More

Working with our salesman Camilo was a great experience. He knew exactly what we were looking for, and went above and beyond to fullfill our needs. Camilo made our car shopping experience a pleasant one an He knew exactly what we were looking for, and went above and beyond to fullfill our needs. Camilo made our car shopping experience a pleasant one and would recomend him to anyone. Thanks Again~ Ray and Jen from NJ More

I had the most wonderful experience at Paragon. The staff members, notably Robbie & Steven, were very friendly and made it their mission to please the customer in any which way possible. I never say no to members, notably Robbie & Steven, were very friendly and made it their mission to please the customer in any which way possible. I never say no to being treated as a VIP customer. I wasn't even in the market looking to lease/finance as I had just purchased a Pre-Owned 2007 TL from Paragon in 2010. I happen to go to Paragon with my sister who was shopping around for SUVs. I really liked the 2011 TLs and was quite tired of the 2007. The 2007 TL, even though I had only purchased it a year ago, gave me a lot of issues. I had spent quite a lot on regular maintenance. The trade-in deal I received wasn't path breaking, but good nonetheless compared to what I would have gotten from other dealerships. The only reason why I went ahead with the trade (I first went on Tuesday and made the trade-in on Thursday) was because of Robbie and Steve. Robbie is such a treat to deal with (eyecandy), very well spoken, and sweet. Steven is the one who locked the deal in place, I loved the guy because he was all smiles and genuine smiles. I can tell when people are faking it. The 2011 TL had a lot more features than my 2007, so I would have been kinda lost on how to navigate through the various features. I am not the one to read manuals, so I owe a big thank you to Linda for walking me through everything. Smart girl. It's been almost two weeks since I had my new TL and I absolutely love it. My sister also purchased a MDX. She's hard to convince and please but these guys did wonders on her. She is extremely delighted with the service & followups she received. I must also mention Michael. He was great to work with as well. Pleasant personality. =) More

The salesperson, Rob was knowledgable and I felt comfortable in working with him. Wendy Deshais, is charming and introduced me to the greatly upgraded tech system compared to my trade in 2007 MDX comfortable in working with him. Wendy Deshais, is charming and introduced me to the greatly upgraded tech system compared to my trade in 2007 MDX. The package is outstanding It was a pleasure to work with these two people compared to my sorry experience four years ago! More

I can not say enough great things about Paragon and the assistance I received from both Camilo and Murat! Here is my story: I first started my journey with Paragon Acura when I walked in looking for a assistance I received from both Camilo and Murat! Here is my story: I first started my journey with Paragon Acura when I walked in looking for a new car. The first car I leased from them was a beautiful black TSX. I explained to them that I didn't want to "break the bank" just to get a new car. Camilo sat down with me and went over all of my options. Within a matter of days I was driving away in my brand new TSX. A couple of months passed and I decided I wanted to upgrade. I have heard many horror stories about trying to get out of leases for other leases. Once again, I went back to Camilo and explained that I needed to move on from my TSX and wanted to get into a TL. He immediately responded with "no problem" let's see what we can do. After meeting with both Camilo and Murat I was able to get into a beautiful pear white TL. They even were willing to listen to my plea and gave me my all purpose mats! :>) Now here we are today....Today, I made my final change and could not be more pleased with the way in which everything transpired. On Saturday, I decided I was going to go into Paragon Acura just to inquire about the promotion that Acura was running on the MDX's. I walked into Paragon and was immediately greeted by Murat. I informed him of my intentions that I was once again thinking about upgrading to my final car, the one I have wanted for a long, long time.... a MDX. Murat told me to hang tight and he would get Camilo for me. After about five minutes, Camilo informed me that he was working with someone and would be right with me. After Camilo finished with another client, he asked me what I was looking for. I told him about the commercial I had seen regarding the MDX's I was interested in finding out if I would be able this time (3rd times a charm) to get into one. He said no problem and started working things out for me. I had both Murat and Camilo assisting me at Paragon trying to find me the best possibilities to getting into a MDX. After looking at some numbers, I realized that maybe my dreams of getting an MDX was not in the near future. Instead of me leaving disappointed, Camilo informed me that I could maybe get into a RDX with a turbo engine. He showed me the car and after looking at the car and reviewing all the specifics like price, color, etc. I told him to let me think about it and that I would get back in touch with him. Later on that evening I decided to call Camilo and inform him, that though he did put a lot of effort into trying to assist me with something just as nice as the MDX, I would just wind up staying with my TL until the lease ended. Though I was disappointed, I was still happy with the car in which I currently was driving my TL. Later on that same evening, I received a call from Camilo and said look "why don't you just come in on Saturday and see what we can do, and see how we can make the MDX work for you." I told Camilo that I would think about it and let him know. I didn't want to get my hopes up on something that may have been way out my budget. However, I decided to go in on Saturday. When I went to Paragon Acura, there I was once again sitting with Camilo and Murat going over my options. To my great surprise....this time it worked out...I was able to get the car I wanted!! The only thing was, I wanted a black on black MDX and they didn't have one available. But of course with the crew at Paragon they always seem to make things happen. Murat, informed me that he would be getting a delivery of MDX's on Monday. He informed me that the delivery on MDX's was pretty exact and since I was unsure of choosing either black or the dark gray he told me "no worries" he would hold both of them for me. I said o.k. and would look forward to hearing back from him the next day. So back to today (Monday, March 7th. This afternoon, I received a call from Camilo informing me that indeed both cars had shown up as promised, and asked what time I would be in to see them. I told him the best I could do was arrive after work in which he had no problem. Prior to my arrival, i called Camilo and informed him that I had decided I would get the black/black MDX. He said "no problem....I'll have it ready for you when you arrive." Upon my arrival, i was informed by Camilo that the car was still being prepped for me to drive home, which I did not have a problem with since I still had some paperwork to complete. At approximately 7:30 p.m. my car arrived all beautiful and shiny and ready to be driven home. After signing all necessary paperwork and getting the plates put on my car, I was ready to take off with my new MDX. I have to say, the reason I have given Paragon Acura as well as Camilo and Murat the ratings in which they received is easy......They deserve it! I know for many reading, you may be thinking it's all about the sale. I would have to disagree. The reason I chose to go back to Paragon Acura is due to the wonderful treatment both myself and my family received from them. They made me feel like a V.I.P customer. I could have went to any Acura dealership in N.Y.C. but I didn't. It takes a real special person to listen to a customer and understand where that customer is coming from. I wish I could rate them both equally a "10" all the way through this review....because they both truly deserve it. Thanks again guys for all of your hard work. The Guerra's More

I was in the market for a certified 2008 Acura TL. After doing my initial research like any car buyer should, I have just recently purchased a fully loaded 2008 Acura TL from Paragon Acura. The sales perso doing my initial research like any car buyer should, I have just recently purchased a fully loaded 2008 Acura TL from Paragon Acura. The sales person that I dealt with was Peter Mills. Peter is very courteous and knowledgable with Acuras. He spent a great deal of time taking me through their inventory and helped me select the right car for me. Darek was the sales manager that I dealt with. I was approved for an auto loan with Capital One prior to going to the dealership. After several bids and couple of visits, Darek and I settled on a price. I have been researching prices for Acura on several websites like Cars.com, autotrader.com and even directly through various Acura dealerships in town. The price we settled on for the fully loaded TL model is easily several thousands cheaper than any competitors. Darek, then looked into my auto loan from Capital One and promised me that he would get me a loan through Acura/Honda Finances. Though, I was pre-determined to simply use the blank check from Capital One, I am very glad that I listened to Darek because he worked with his finance managers and got me a great interest rate. The difference will save me over $4,000 over the course of the loan. After purchasing the car, Darek even threw in a nice set of all season mats for the car. He clearly didn't have to do this because we had already agreed upon everything, which was very nice of him. The car had to be detailed for me before it was available for pick up. They did an awesome job with the detailing. Few minor scratches that were on the car before were completely gone, which I was very happy about. The day, I picked up the car I met their Delivery Manager, Wendy Deshais. Wendy is very resourceful and patient. She spent over an hour going over all the various features the luxury car had to offer. This is my first time buying a nice car and I am very glad that the dealership has a person dedicated to teach you about the car. Wendy is very knowledgeable with all the functions and features of the car and she took her time explaining each and every one. She was very polite and friendly when I started asking her questions about all these features. I am glad that the dealership has a person like Wendy because what is the point of owning a nice car if you don't know anything about the car or how to use it properly. I highly recommend this dealership because I got a good deal and certainly enjoyed my car buying experience. More