Paragon Acura

I got a very nice deal on a beautiful vehicle. The salesman, Peter Pazmino, did work with me to make me feel good about the process, and he delivered. (He asked me what would was holding me back from salesman, Peter Pazmino, did work with me to make me feel good about the process, and he delivered. (He asked me what would was holding me back from purchase, I expressed concern about the tires, and he got me a new set.) Based on Web research, I also feel I got a very good price relative to what other dealers in my area were asking for similar vehicles. More

One day I received a call regarding my experience during one of my recent visits. I assured him that I had had a good experience while I was there. He seemed very involved in the quality of service that h one of my recent visits. I assured him that I had had a good experience while I was there. He seemed very involved in the quality of service that his men were responsible for. I was impressed and thankful that he cared enough to call me. With the exception of the high prices... but that is to be expected when you are dealing with quality automobiles... I feel truly blessed that these are the guys I have to deal with whenever I need something looked at or whenever the time is right for a check up. You are doing a great job Mike. Thanks again! More

We would like to start by saying that Mr. Michael Francis is the best! He gave us a good deal. We aslo must say that Reginal Vanwroten (delivery coordinator) was very professional and did an outstandin is the best! He gave us a good deal. We aslo must say that Reginal Vanwroten (delivery coordinator) was very professional and did an outstanding job explaining the features of our new car. He was very friendly, courteous and knwoledgeable. SADLY, our salesman Mr. Rabee Rsalam Salameh was very unfriendly, very inexperienced and over aggressive! If it wasn't for this salesman, we would have given this dealership a much better rating! We were not pleased with his services at all. More

I walk in dealer ship talk to tom about turning in a early lease he didnt ask how much i owe or how much i wanted to spend the only question he ask if i wanted coffey or some water. He ask me what i wa early lease he didnt ask how much i owe or how much i wanted to spend the only question he ask if i wanted coffey or some water. He ask me what i wanted in a car never ask me how much i wanted to spend and in about hour i was on my way home with a new car.before leaving the dealership he introduce me to Wendy Deshais she show me how all the new button and how they work and she made sure the gas tank was full and the car was clean in and out.On my way out Tom and Wendy took a picture of me with my new car well my wife new car i still owe a Mazda but looking forward trading up to another Acura. Thank Tom And Wendy see you soon More

Our second time at Paragon. We returned because we have always been treated as valued customers in sates and service. They gave us time to look at the vehicles and only when we were ready did they try and always been treated as valued customers in sates and service. They gave us time to look at the vehicles and only when we were ready did they try and make the sale. Negotiations did not take long and were painless.Really worked with us on price. Took us for test ride of our RDX. Explained paperwork and more importantly the features of the car. More

Melvin was extremely pleasant and was willing to go the extra mile to complete the leasing process for my new TL. This is the third TL that I have leased from Paragon and all have been pleasant experiences extra mile to complete the leasing process for my new TL. This is the third TL that I have leased from Paragon and all have been pleasant experiences. Reginald was the delivery coordinator that was assigned to me and he was both friendly and extremely knowledgable about all the technology features of the 2012 TL. He was willing to spend as much time as was necessary to acquaint me with the car. He hooked up my Blackberry to the Bluetooth system and in the event that I had additional questions after leaving, he provided me with his contact info. All in all it was a pleasant and smooth buying experience. More

I was looking for the CPO ZDX Acura, i ended up with CPO MDX, The inventory of the cars was very good, the service was excellent. Melvin the sales representative was very responsive and helpful. I recomm MDX, The inventory of the cars was very good, the service was excellent. Melvin the sales representative was very responsive and helpful. I recommend this dealership for a great selection of cars and service. More

Angelo gave us a fair OTB price including tax, DVM + etc. We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " no thanks" he throw papers at us. Told us to sign on the line. Did not explain anything on the finance part. I looked at it and saw $3500 + 0.9 finance charge, we asked him why does it cost so much. He than said "well, since you're not getting the lo-jack package for $4000. YOU MUST PAY FOR THE $3500 EXTRA FOR A FINANCE PACKAGE, IT COMES WITH THE 0.9%" We told him that's was ridiculous and what if we pay it off now. He changed his story and said " $3500 is the bumper to bumper fee" So either way we would have to pay the $3500. If I didn't look for the numbers, he probably would not have said a word about the EXTRA CHARGE. He is so shady. We asked to speak to a manager but since it was a friday night, he'd already left. We decided that price was not right and did not want the car anymore. Jean said "okay". We left and ten minutes later, Jean called us back and said he would do us a favor and "discount us with $1,200 off" At that point, we lost all trust in that dealer and Jean. Plus we don't need his so called favor. He didn't even apologize for terrible customer services. Couple days later, we spoke with their manager and asked about our refund for the down payment and explain what happened that night. All he did was apologize and nod. And the whole time, Jean was staring at us through the window. Didn't even apologize. We are not wrong to complain! It has been 2 weeks now and still have not receive my refund. And we also found out that there's no such thing as EXTRA CHARGE FOR 0.9% finance or extra for bumper to bumper service. Jeans is a liar. Will never go back to this dealership again. Now all I want from this dealership is my refund down payment, nothing more. More

The service that Yizzel gave us was excellent. She was very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were no very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were not any type of inconveniences during the buying process. More