Paragon Acura

Started off really nice since we were eager buyers and we agree on the price and financing so we sign the contract. A few days later, the finance manger calls and ask me to go to the dealership to resign. I agree on the price and financing so we sign the contract. A few days later, the finance manger calls and ask me to go to the dealership to resign. I ask why since I already sign and he said they lost my original contract. I held off on him for a few days and he started saying that I was stealing the car if I didn't resign the contract. After listen to the wife I decided to go in to sign it but request the finance manager to be there. Like a true coward he never show up to met me and send the sales rep mark who was nice as first. After sitting down I notice the original copy of my contract on the desk, so I ask why did you guys tell me you lost it and ask me to resign? It was actually the finance manger who miscalculate the interest and instead of being honest he lied around it. So the new contract end up being a little more no matter what the sales rep there tell you. They will lie to you with a straight face but your eyes will not if you look at the contract as carefully as you could. Maybe hire a lawyer if you can afford it and decide to buy there. So I refuse to sign unless it's the same terms, and the sales rep got pissed off his poor wife is waiting for him in the parking lot and yells at us saying are you going to sign or not and grab the contract from me. Excuse me for giving the business, even if they made me go down to the stupid dealership 3times with my pregnant wife and the sales rep wife was sadly waiting for husband to get off work. After that we left and the manager Melvin came to us trying to persuade us to stay. At first this was also the manager that refuse to rework my contract back to it's original terms, trying to make it seem like it was my fault. At the end I eventually sign the contact with the original term and an insult check for the xxxx I've put up with them. I was also guarantee an apology letter from the 3clowns I dealt with but only Melvin was man enough to send me a generic one. As least he try but I wouldn't trust these guys flushing my toilet.... And management is no help either. On a positive note, Wendy was very helpful since she knew the in and out of the car and it's functions. More

I am giving this dealer a negative rating because they were rude, degrading and un-professional. I walked in to buy a TL 2010-2011 Tech package. I found the one that i liked in the showroom and i start were rude, degrading and un-professional. I walked in to buy a TL 2010-2011 Tech package. I found the one that i liked in the showroom and i started to check it out. I got in the car, opened to hood, the trunk and then the back doors. No one in the dealership approached me. I went to a sales rep and asked him “What’s the price of that car”. All I got was "So you are interested in that car?" We sat down and he asked me for all of my information and then he treated me as if i couldn’t afford the car. I told him that I had a trade-in and it was appraised for 10K more than what I owed on it. The appraisal was done by one of the Paragon managers and he used Galves. Before even running my credit he was already quoting me @ 490.00 a month. I asked him "How much is that car?" several times and he just looked at me and repeated the monthly price. Then he took all of my information and insisted on me signing papers before a test drive. I told me twice if i get to test drive it i can see if i really want it or not. He said that i would have to sign and give a 500.00 deposit before getting in the car. I said no. Then he proposed that I speak to the "Finance Manager". I know who he is but all of a sudden i was greeted by another Asian man named Lui. He told me that the price of the car was 36800.00 and that i was getting a fair deal. I said "If you sell me the car for 35000.00 i would buy it." He then said that if i get a 1800.00 discount he wouldn’t be able to pay the rent and pay his workers. I got very mad and walked out. He gave me his card and said "Have a good day" They didn’t want to sell me the car and were very rude about it. I got no attention they only wanted me to sign and for me to leave a "Deposit" when i had 10K in equity as a down payment. The sales rep was "Deng" and the "Financial Manager was "Lui" Don’t trust them at all. They are unprofessional and rude. I came out of work just to buy a car and they treated me like i couldn't afford one. That was a big mistake because i ended up signing a 3 year lease for a brand new Acura TL 2012 with the Tech package. More

I dealt with Alex & Reginald. They were both GREAT guys to work with. Alex was wonderful to deal with and not a typical "car salesman". Reginald was friendly, knowledgeable and eager to help. He w guys to work with. Alex was wonderful to deal with and not a typical "car salesman". Reginald was friendly, knowledgeable and eager to help. He was awesome. This was my 3rd Honda\Acura lease. I have never used Paragon before but that will be my only dealership from now on and I highly recommend them. More

I was really happy the way Camilo treated us. We went to look at another car and we ended up buying a even nicer car with everything we wanted on it. White TSX with black leather fully loaded. You guys dont look at another car and we ended up buying a even nicer car with everything we wanted on it. White TSX with black leather fully loaded. You guys dont' know how hard it is to get it that way. Everyone was really friendly to us. Acura had just gotten that car so it wasn't certified, that same day they got it certified fully clean and we walked out with the car the same. My husband and I got a really good deal. Camilo was really friendly, helpful and answered all our questions. We have seen him after we bought the car and he always friendly. They treated us like family. Great dealer I would defently buy from them again. My husband is getting the MDX Sport fully loaded with entertainment package soon, we told Camilo we going back to see him for our third ACURA purchase. : ) More

I got a very nice deal on a amazing car. The salesman, Rabbe Salameh, did work with me to make me feel good about the process. He was responsive and knowledgable. Very friendly and well experienced. His Rabbe Salameh, did work with me to make me feel good about the process. He was responsive and knowledgable. Very friendly and well experienced. His knowledge of the process was outstanding, his knowledge of the car I was shopping was terrific, His courtesy and professionalism was the best I had ever experienced buying a car.He answered all of my questions, showed me the car i was interested in and then gave me the deal i was looking for. There were never any surprises or unexpected non-sense that sometimes happens with car buying. He straight forward. He didn't try to pressure us into purchasing extended warranties or any of that, he worked to my best interest. I would definitely buy another car from them and recommend them to all my friends and family. They have a great huge inverntory and excellent customer service. More