Paragon Acura

Had a negative experience at this dealership & it was due to the sales manager Mohammad Farooq. I had a pleasant encounter with Monty, but it all went downhill when Mohammad came to the table. I talked to Mo to the sales manager Mohammad Farooq. I had a pleasant encounter with Monty, but it all went downhill when Mohammad came to the table. I talked to Monty days in advance of coming in & made it clear that I'm looking to sell (trade) my leased non-Acura vehicle & NOT looking to return/zero-out my balance of the remaining lease term. There was equity in my car that I wanted to capitalize on. Monty reassured me that was fine so we looked at a few CPO vehicles I was interested in while my trade was getting appraised. Found a car I liked & Monty was ready to start talking numbers, but I wasn't talking numbers until I saw the appraisal. We get back to Monty's desk & that's when Mohammad comes telling me that he'll take my car & zero out the remaining lease payments & disposition fee (as if he was doing me a favor). I declined & reiterated that I'm only interested in selling my vehicle, not turning it in. When I told him about my CarMax offer Mohammad started telling some xx story about how he once tried do sell his car with a CarMax offer & blah blah blah. Wasn't interested in the blatant lies so I cut him off. If I was ignorant maybe I would have believed him, but I've done this many times before so his manipulation tactic didn't work on me. Basically in the end he said that he will take the lease ($18k value) & not pay me the trade ($21k value) which means I was leaving around $3k on the table. I declined & left. On top of that, they add $2k onto their advertised prices ($1300 for LoJack & $700 for xx accessory fees). Neither is needed plus the LoJack is questionable since it seems like they charge that additional fee no matter what, even if they're reselling a car that they sold in the past with that fee. Someone should look into that... Anyway, I went to another Acura dealer who took my trade for $20.5k & I went home in a CPO Acura that was priced better than Paragon. I'd never shop at Paragon nor would I ever recommend their network of dealerships to anyone More

We spent 9 hours at this dealership. One of the WORST experiences of my life. The only upside was that our salesman was great & the car is awesome. Dealership itself is awful. One of the WORST experiences of my life. The only upside was that our salesman was great & the car is awesome. Dealership itself is awful. More

Mr. Manny Castillo,Business Manager help me a lot to get my New Car, He's exceptional skills give me a really great deals that I think no one can do it for me. I really really do appreciate it the effo get my New Car, He's exceptional skills give me a really great deals that I think no one can do it for me. I really really do appreciate it the effort and time he gave it to me to get the deals get done. He will give you the information and help that you really looking for to get a new car and make sure that your not gonna have an issue in the future. Really great and trustworthy person! Deserve to get promoted to a higher position. More

Out of the last 10 years dealing with this dealership this is WORSE service ever this is WORSE service ever More

My husband and I are very happy with our new car, and the professionalism of the staff at Paragon Acura. Caroline Narine went above and beyond for us for her prompt scheduling for the replacement wheel. Than professionalism of the staff at Paragon Acura. Caroline Narine went above and beyond for us for her prompt scheduling for the replacement wheel. Thank you for all you have done. More

After having a repair issue with the car I purchased and living 2 hours north of NYC I took it to a local dealership they did the repairs and And paragon reimbursement every penny living 2 hours north of NYC I took it to a local dealership they did the repairs and And paragon reimbursement every penny More

I’m lucky to have found this dealership! I was very nervous since I was purchasing my first car, I initially met with the manager Peter Pazmino who immediately made me feel comfortable and I was very nervous since I was purchasing my first car, I initially met with the manager Peter Pazmino who immediately made me feel comfortable and assured me I was in good hands. He was patient and took the time to learn about my lifestyle/situation and what I was looking for in a vehicle. I then started working with Alanna Lopez, and she was AMAZING! I knew nothing about cars and was a bit overwhelmed at first, but she explained the process of leasing and financing so well to me that I felt I could make the best decision for myself. Alanna was personable and so attentive throughout the whole process. With her, everything felt easy. Everyone at Paragon Acura was welcoming and friendly. Thank you for the best experience! More

I recently had the pleasure of working with Sadiya, and I couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcomi couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcoming and attentive, making me feel comfortable and confident. She took the time to understand exactly what I was looking for and guided me through every step with patience and expertise. No question was too small, and she made sure I felt fully informed and supported in making the best choice for my needs. Sadiya’s dedication to her customers is truly unmatched; she went above and beyond to ensure I was happy with my decision, and her enthusiasm and warmth made the process enjoyable. I can’t recommend her enough to anyone looking to buy a car—she’s not just a great car dealer, but a genuinely wonderful person who puts her heart into helping others. Thank you, Sadiya, for making this experience so positive and memorable! More

Positive experience at this dealership, Caroline was really helpful and knowledgeable, followed up and kept on top as things progressed. Paragon is definitely a good place to look for your next vihicle, really helpful and knowledgeable, followed up and kept on top as things progressed. Paragon is definitely a good place to look for your next vihicle, would recommend to anyone. More

Way better experience since my last visit. Jahsid was a pleasure to work with. Always reachable and returned my phones calls/texts even on his day off. He went above and beyond to provide the Jahsid was a pleasure to work with. Always reachable and returned my phones calls/texts even on his day off. He went above and beyond to provide the best experience. Jahsid is absolutely the great sales person. For my next Acura in the future, already know that I will be reaching out to him and recommend him to others More