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Papa's Dodge Chrysler Jeep - Service Center

New Britain, CT

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81 Reviews

81 Reviews of Papa's Dodge Chrysler Jeep - Service Center

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March 21, 2014

I had an issue with my car and brought it to a dealership that was closer to my home. After having a negative experience with that dealer, I brought my car back to Papas, which is the dealership I purchased More

by lwillx129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Lawlor
Mar 31, 2014 -

Papa's Chrysler Dodge Jeep RAM responded

Lauren, Glad that we were able to help you out. Sorry the other dealer gave you such mis-inofmation. Thank you for the kind words. Dom Papa

January 15, 2014

Skip Colby was excellent in the Service Department. Skip helped clear up, and slove a warranty repare issue. His knowledge of my past service history was impeccable. It was a pleasure dealing with him, and More

by stiffler88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Colby, Service Dept
Jan 16, 2014 -

Papa's Chrysler Dodge Jeep RAM responded

Douglas, Glad that Skip Colby and the service department here at Papa's was able to help you out and that you found them a pleasure to work with. Have you tried or Express lane Quick oil change yet? Thanks, Dom Papa

September 08, 2013

its been okay so far. just need them to figure out my problem of why the truck will not start. since tuesday visit only twice it has done it compare to the week before ,my appointment it was happening ev More

by kenG2013ram
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Ken, I hope the 2013 Ram is starting consistently for you. If it isn't please call Jessica Robinson and make arrangements to leave the truck with us so we can get the problem to recreate itself. Thanks, Dom Papa

July 06, 2013

Thanks Jessica for always providing great Customer Service each and every time I come to the Xpress desk. I have brought in 3 vehicles over time and Jessica is always pleasant and providing me inform More

by bevs60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Robinson
Jul 11, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

We are so pleased that you are enjoying the Express Lane 30 Minute oil changes and Jessica's customer service. Thank you for the feedback, Dom Papa

June 01, 2013

Your express service coordinator is very friendly and efficient as well. I would hire her in an instant to work in customer service at my company. More

by Jmhacolby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know her name but she was the person at the express desk on Thursday.
Jun 04, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Jmhacolby, Thank you for the great review. Sorry but you can't hire Jessica Robinson!! Isn't the Express lane 30 minute Oil Change great..especially the no need for an appointment. Well thanks again and we'll see you in 3000 miles. Dom Papa

May 09, 2013

I returned to Papa's on 4/7/13 to complete my 2013 Jeep Wrangler purchase. They installed my side steps, applied the Simonize Glasscoat, detailed the jeep, and undercoated the vehicle. I was issued More

by zaklab1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Donahue, Service Dept
May 13, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

Doug, So glad that Tom Donahue and our service and parts department "performed as promised" with the work on your 2013 Jeep Wrangler. I will be sure to share this with Jeromy Bermon as well. Thanks, Dom Papa

May 13, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

Doug, So glad that Tom Donahue and our service and parts department "performed as promised" with the work on your 2013 Jeep Wrangler. I will be sure to share this with Jeromy Bermen as well. Thanks, Dom Papa

April 15, 2013

Warning do not have your car serviced here.They told me I needed 1200 dollars of work.that my radiator was cracked.all I needed was a thermostat.They are very dishonest greedy and liars.They take advantage More

by ronposible05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
tom donahue, Service Dept
January 04, 2013

Great place for service. Friendly funny and a lot of fun to look around. Next purchase will definitely be here. Hopefully my next car will be an upgrade. More

by dunbarman
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Robinson, Service Dept
Jan 07, 2013 -

Papa's Chrysler Dodge Jeep RAM responded

Thank you for your feedback. I'm pleased that your experience with our Quick Oil Change was so great. Thanks, Dom Papa

December 28, 2012

We love going into Papa's their service department is great and easy to work with. I would recommend this dealership to anyone. Thank you! More

by ccaramia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Dec 31, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Chrissa, Thank you for the kind review of our service department. I'm glad to hear we are easy to work with. Thanks, Dom Papa

December 26, 2012

So pleased with Papas!!!!!!!! 30 minute oil change, done in 30 minutes, with smiling friendly faces!!!!! Also had detailing done......car looked like new when I got in it. Thank you Papas for always deliv More

by dduggan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Roberts, Service Dept
Dec 26, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Dorie, Thank you for the wonderful review of our fast oil change and our car detail dept. It's good to be appreciated!!! Oh and tell Emmy that Claudia says hi. Thanks, Dom Papa

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