Papa's Dodge Chrysler Jeep - Service Center
New Britain, CT

81 Reviews of Papa's Dodge Chrysler Jeep - Service Center
I had an issue with my car and brought it to a dealership that was closer to my home. After having a negative experience with that dealer, I brought my car back to Papas, which is the dealership I purchased that was closer to my home. After having a negative experience with that dealer, I brought my car back to Papas, which is the dealership I purchased the car. I had the pleasure of talking with Sean Lawlor. Sean is amazing. So helpful and understanding of my frustrations. He personally worked with me to resolve the issues with my car. Sean provided me with a loaner car so I would not be inconvenienced for the time my car would be in the shop. A part the other dealership told me would take weeks to come in is being installed at Papas within 24 hours. I highly recommend Sean based on his customer service skills. He has definitely restored my faith in dealerships. More
Skip Colby was excellent in the Service Department. Skip helped clear up, and slove a warranty repare issue. His knowledge of my past service history was impeccable. It was a pleasure dealing with him, and helped clear up, and slove a warranty repare issue. His knowledge of my past service history was impeccable. It was a pleasure dealing with him, and such a relief knowing that he was willing to go to bat for the customer. -Douglas Zigmunds More
its been okay so far. just need them to figure out my problem of why the truck will not start. since tuesday visit only twice it has done it compare to the week before ,my appointment it was happening ev problem of why the truck will not start. since tuesday visit only twice it has done it compare to the week before ,my appointment it was happening everyday. like i told jessica i will be back thanks ken greaney More
Thanks Jessica for always providing great Customer Service each and every time I come to the Xpress desk. I have brought in 3 vehicles over time and Jessica is always pleasant and providing me inform Service each and every time I come to the Xpress desk. I have brought in 3 vehicles over time and Jessica is always pleasant and providing me informative details of my service and that is truly appreciated. More
Your express service coordinator is very friendly and efficient as well. I would hire her in an instant to work in customer service at my company. efficient as well. I would hire her in an instant to work in customer service at my company. More
I returned to Papa's on 4/7/13 to complete my 2013 Jeep Wrangler purchase. They installed my side steps, applied the Simonize Glasscoat, detailed the jeep, and undercoated the vehicle. I was issued Jeep Wrangler purchase. They installed my side steps, applied the Simonize Glasscoat, detailed the jeep, and undercoated the vehicle. I was issued a vehicle for the dAy during this process and the vehicle was completed that afternoon as promised. I dealt with Service Consultant,Tom Donahue, who was extremely professional during this visit. All of the requested services were performed as promised and tghe quality of work was excellent. The next day, my Salesman,Jeromy Berman, contacted me to ask me about the service and the work performed. I stated that all was well and he offerd his help with any other issues/questions that I might have in the future concerning my purcahse. I will definetly continue to recommend Papa's Jeep to all of my friends and to anyone else that is looking for a new or used vehicle. Keep up the good work, Doug Roberts More
Warning do not have your car serviced here.They told me I needed 1200 dollars of work.that my radiator was cracked.all I needed was a thermostat.They are very dishonest greedy and liars.They take advantage needed 1200 dollars of work.that my radiator was cracked.all I needed was a thermostat.They are very dishonest greedy and liars.They take advantage of people. More
Great place for service. Friendly funny and a lot of fun to look around. Next purchase will definitely be here. Hopefully my next car will be an upgrade. to look around. Next purchase will definitely be here. Hopefully my next car will be an upgrade. More
So pleased with Papas!!!!!!!! 30 minute oil change, done in 30 minutes, with smiling friendly faces!!!!! Also had detailing done......car looked like new when I got in it. Thank you Papas for always deliv in 30 minutes, with smiling friendly faces!!!!! Also had detailing done......car looked like new when I got in it. Thank you Papas for always delivering good service, the right price and friendly people! I appreciate you!!!!!!! More