Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Papa's Dodge Chrysler Jeep - Service Center
New Britain, CT
81 Reviews
81 Reviews of Papa's Dodge Chrysler Jeep - Service Center
Sort by
July 31, 2015
Unnecessary Roughness I recently brought my 2005 Jeep Liberty in to have a trailer hitch added (due to recall). When I came to pick up my vehicle they had an itemized list I recently brought my 2005 Jeep Liberty in to have a trailer hitch added (due to recall). When I came to pick up my vehicle they had an itemized list of problems with my Jeep. First and foremost was the water pump was leaking the price they quoted for this part was $230 and $265 in labor. The part costs $50.99 at advance auto and the job probably takes a trained mechanic less than an hour to install. This appeared to be a legitimate issue so I took it to Paul's Depot Garage on the West Hartford - Hartford line and he replaced for $300 total. Next up was the front drive-shaft boot was torn, this part was $661 again I found at auto parts store for $300. Upon inspection though it was not torn total cost for this repair would have been $815. Next up rear main seal leaking $1,164 - not leaking. Then Transmission cooler lines leaking/rotting necessary to replace $540 - upon inspection they were okay... Along with general maintenance things like a break job new rotors $1,020 and various other imperfections on my 10 year old jeep the total suggested value for work to be completed was $5,800 KBB lists my jeep as being worth $4,300 you do the math. I would avoid getting service done at this dealership at all costs especially if you are paying for repairs yourself. More
by kevin1984
Employees Worked With
Service Dept
July 26, 2015
Friendly, helpful employees Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands be Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands before I noticed it. Another service dept that I have used in the past for a different type of vehicle washed your car after which I found very nice. More
by jgc
Employees Worked With
Service Dept
July 24, 2015
Mopar gift certficate Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions for extra service but not insistent. Professional service employees More
by Gloria
Employees Worked With
Service Dept
July 18, 2015
service Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overn Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overnight. Shuttle driver very efficient and curteous. I would reccomend Pappa's for your repair and service work. More
by JimBeam22
Employees Worked With
Jim, Service Dept
July 12, 2015
Need to be more honest My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called h My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called him out will on the flat out mis diagnosis. There was no accuse for that. Also my brake booster has a problem and did not qualify for a recall replacement . That did not make me feel like I was being taken care of. More
by Jay101
Employees Worked With
Service Dept
July 03, 2015
Service Fast, friendly. No appointment needed. I walked in and was out in 20 minutes. You can lunch there while you wait if you like. Great Fast, friendly. No appointment needed. I walked in and was out in 20 minutes. You can lunch there while you wait if you like. Great More
by Ice cream guy
Employees Worked With
Service Dept
June 20, 2015
Excellent Service I've dealt with many different dealerships but Papa's is always fast and efficient. The facility is amazing and i never mind hanging out there for a I've dealt with many different dealerships but Papa's is always fast and efficient. The facility is amazing and i never mind hanging out there for a while waiting for my vehicle to be worked on. More
by kbelljr
Employees Worked With
Service Dept
June 08, 2015
Best experience continues Excellent service,and I love the feel of my car. I brought it back to finish work identified as necessary by Papas after initial visit. Just one more Excellent service,and I love the feel of my car. I brought it back to finish work identified as necessary by Papas after initial visit. Just one more thing left....the key. Also appreciate your friends and family discount...your Diner is great also. Best experience ever! More
by Maria
Employees Worked With
Skip
June 02, 2015
The service department is excellent! I brought my 2015 Challenger SRT 392 in for a re flash of the computer. They did an excellent job and my car was very well cared for by the technician I brought my 2015 Challenger SRT 392 in for a re flash of the computer. They did an excellent job and my car was very well cared for by the technician. More
by BillA
Employees Worked With
John Evans, Service Dept
May 26, 2015
car fixed under warranty My car needed a couple small things fixed and I had a warranty. Everything was done in a timely manner and it was all covered. They washed my car too. My car needed a couple small things fixed and I had a warranty. Everything was done in a timely manner and it was all covered. They washed my car too. They also gave me a 10% off coupon for their diner and a coupon for a free drink. I had my car back the same day. I did have to wait two weeks for an appointment, but the work was done well. Only downside: they offer a free ride back to your house or your office, and then they'll pick you up to bring you back to get your car. I had asked in advance for the ride back to my office in the morning; I work five minutes away. They said no problem, but when I got there that morning I was told that the shuttle had just left for Middletown (at 8:45 AM) and I ended up being 35 minutes late for work. I wish that someone had looked more closely at the schedule or that the shuttle had waited five minutes. But overall I'm happy and I will bring my car back. More
by EmmaL
Employees Worked With
Service Dept
