Papa's Dodge Chrysler Jeep - Service Center

2007 Audi A8L The vehicle was sold to me with TPMS turned off. Papas service made sure the problem got corrected. They brought the car to Hoffman Audi and had no pr The vehicle was sold to me with TPMS turned off. Papas service made sure the problem got corrected. They brought the car to Hoffman Audi and had no problem paying over $2600 to replace all sensors and then some... More

Service on my Cummins Diesel cooling system When I bring my Ram Diesel in for service the Technicians and Service Reps act professional and they do great work and I don't have to bring it back t When I bring my Ram Diesel in for service the Technicians and Service Reps act professional and they do great work and I don't have to bring it back to do over. More

Outstanding service is their standard!!!!! I have become used to VIP service when doing business at Papa's. They know what it means to care for their customers, and they get it right each time! I have become used to VIP service when doing business at Papa's. They know what it means to care for their customers, and they get it right each time!!!!! More

service As I was driving my Jeep Patriot from NY to CT, I was just getting on to RT 9 when I noticed a warning light came on over the temperature gauge. As I As I was driving my Jeep Patriot from NY to CT, I was just getting on to RT 9 when I noticed a warning light came on over the temperature gauge. As I was driving, my car was loosing speed. Eventually I had to pull to the side of the highway and shut the car off for a few minutes.. when I started it again I could tell that it wasn't right. No speed, the light remained on and there was a whining sound I could hear. I had to pull over 4 times before I made it to Papa's Dodge. When I went inside just to see if someone can come out and just look the warning light and just to see how it doesn't move when I step on the gas the man at the desk said no one can look at it now. I just wanted someone to look for a second just to see what is happening to it so they would have a reference later when they worked on it. I didn't expect anyone to fix it right away but even the manager said no one can look at it . everyone was busy. I was pleading with just to look at it but they wouldn't have anyone take a minute and look at it. I buy all my cars from there and I do all my service from there so I was upset that no one could take a minute and look at my car. They got me a rental for the day and said they would look at it later in the afternoon.. I got home and about 2 hours later the guy from the desk called me and wanted to know what the warning light looked like .. I was so upset with him right then because when I was there I ask him to have someone look at it to see it so they would know what it looked like, and they didn't want to then and now they are calling me to find out what it looked like. I was more upset now . Two hours after that I called them to see if they found the problem and they informed me that they checked everything on it and they could not find anything wrong with it. if they only checked it when I first brought it in they would have saw there was a problem . now I have to drive this car and hope that it doesn't happen again . Needless to say I am not happy at all with your service department.. So I am rethinking even going back there for service and or buying any other vehicles from there. I am not happy at all. More

Integrity I had an ongoing problelm with the brakes on my Dodge Grand Caravan and Papa's stepped up to the plate and hit a home run, repairing and replacing, an I had an ongoing problelm with the brakes on my Dodge Grand Caravan and Papa's stepped up to the plate and hit a home run, repairing and replacing, and the brakes work great. Great people at Papa's! Highly recommended for purchase and/or service. More

Rating of Service Dept. The service dept. is very friendly and accomodating. Their effort is makes sure that the customer is taking care of. Before I asked they were alrea The service dept. is very friendly and accomodating. Their effort is makes sure that the customer is taking care of. Before I asked they were already on line looking for any recalls. More

Awful Service Department Awful service! They fixed my car and 3 weeks later the same thing is broken again! When I called they had to call me back and it took 4 hours for a Awful service! They fixed my car and 3 weeks later the same thing is broken again! When I called they had to call me back and it took 4 hours for a call back. It's my AC and Pauline tried to first tell me that they didn't work on it when they had my car. Good thing I still had my receipt to prove to them that they did and they were like "oh,yeah". Anyway, I'm without AC now and they can't take my car in for another week and a half - it's August people and they broke it and supposedly can't look at the car for another week and a half. Spend your money somewhere else! Pauline was clueless and Jim was plain rude and kept interrupting. Unfortunately, I would go somewhere else but can't now because THEY BROKE IT and I asked them if they would pay for it if I brought it somewhere else and they said no. More

Very satisfied customer When we had an oil pan issue when attempting our first oil change since buying our used truck, we contacted Zaneta right away via email since it was l When we had an oil pan issue when attempting our first oil change since buying our used truck, we contacted Zaneta right away via email since it was late on a Saturday. She got back to us right away on Monday morning and suggested we should talk to the service department whom she had already told of our problem. We made arrangements to bring the truck to New Britain even though we live in Mass., and the oil was changed and the oil plug replaced - no questions asked! I would certainly refer Papa's to anyone looking for a friendly place to buy a new or used vehicle! More

New tires shot within two weeks I have been back to the dealer several times with the same issue. My Dodge Ram 3500 dually only has 29,000 miles on it and it is eating tires for brea I have been back to the dealer several times with the same issue. My Dodge Ram 3500 dually only has 29,000 miles on it and it is eating tires for breakfast. I brought it to the dealer two times already to have a front end alignment performed. Once aligned I had another set of tires installed. Within two weeks the front tires were shot. The tire shop I used said they have never seen tires that bad in such a short time.I brought it back to the dealer again and they performed yet a third alignment and again it was out. I'm insisting that they compensate me for the brand new tires that are already shot and they refuse. They now have me waiting over an hour to speak with a manager wasting my time. More