Papa's Chrysler Dodge Jeep RAM

I just purchased a fully loaded 2011 Jeep Grand Cherokee Overland from Papa's. I own four other vehicles including a corvette. I was totally satisfied with my buying experience. I'd done extensive resear Overland from Papa's. I own four other vehicles including a corvette. I was totally satisfied with my buying experience. I'd done extensive research on the vehicle before coming to Papas. The sales person was very knowledgeable regarding this new model and was able to tell me about all of the technical features. I ordered the vehicle custom and it came in well in advance of what I was promised. The sales person and the managers went out of their way to make sure that I was satisfied. I was extremely impressed with their honesty and thoroughness. I was able to talk a friend of mine into purchasing the same vehicle (different color) at the same time. I love the vehicle and I'm very satisfied overall with the experience. More

I bought a used 2006 SUV from them and what a mistake I made. Our salesman was clueless and the service center was filled with jerks. Read on... When we purchased the vehicle we had to wait 2-3 hours f made. Our salesman was clueless and the service center was filled with jerks. Read on... When we purchased the vehicle we had to wait 2-3 hours for it to get "detailed" and a safety check, well we waited that long and nothing got done. The brakes made the most horrific high pitched noise when they were applied. Stains all over the seat and the third row seating wasn't even lifted up and vacuumed out!! The oil was overdue for a change according to the mileage. The rear wiper needed to be replaced. They didn't honor anything!! I brought it to my mechanic and he said both the brakes and the oil needed changing. My wife brings the print out, with her, the service center supervisor got nasty with her and told her the car is fine. On top of all this, the rear bumper was replaced due to damage but it wasn't on the CARFAX or AutoCheck. I am so disappointed that my first big car purchase was my experience at this place. After speaking with a friend in the business, this isn't the first complaint he's heard of them. I will NEVER recommend them to ANYONE. I will be happy to bring my business else where for a new Jeep in the coming months. I DO NOT RECOMMEND THIS DEALER TO ANYONE! **UPDATE 06/14/2010** My wife brings the car to get the oil changed at Papas because they said they would change it for her. Well, the only thing they changed was the sticker on the window! A bold statement sure, but plenty of evidence! You see the window sticker says Aug 12, 2010 or 36,500 miles. Well, the odometer reads 35,637 and the light has been on for 1 week (about 100 miles since the light turned on). I brought the vehicle to my mechanic, and there are no leaks, nothing. They never changed the oil. The original sticker read in the 33,000's so that means the last oil change was over 5,000 miles ago. I understand newer vehicles can go 3-5,000 but that's not the point. The point is these people are liars and thieves. They told my wife they didn't have a "warm, and fuzzy feeling about (her) anymore" because they read my original review I posted on May 12, 2010 (on google.com). The review came after MULTIPLE attempts to have them rectify this situation. I am filing a claim against them with the BBB, I will share my experience with others via edmunds.com, cars.com and anywhere else I can. I SERIOUSLY doubt all those reviews were of actual customers. I wouldnt be surprised to find out the GM is writing them. I have spread the word to members of my Guard unit and can proudly say I know for sure I have prevented 3 sales. I only hope this post can stop more. We need to build our economy back up with great businesses, this place, however, is not one of them... More

After going to Genegras in East Hartford, CT and was told that while they opened at 9 am all of there sales staff would be in a meeting until 10ish. It was also highly commended that you have an appointment. that while they opened at 9 am all of there sales staff would be in a meeting until 10ish. It was also highly commended that you have an appointment.As we have 4 children appointments don't always work for us. We drove out to New Britain, after walking the lot and finding great deal on a pre-owned mini van, Bill came out and greeted us with a friendly smile. Answering all of our question about the van, we took a drive. He took us through all of the buying options. Bills straight foward no game apporch made my boyfriend and I choice so easy. After thinking about it and visiting one other dealer, we came back to Papa Dodge and where we met Angel. He made the loan and paperwork process stress free and fast. Both guys knowledge and professionalism about the process and vehicle made us feel we were making the right choice. I would tell all my family and friends to go see Bill and Angel at Papa Doage in New Britain! The best team and car dealer in CT!!! We will never shop anywhere eles again. Thank you both again Brandi Hirsch & Michael Cichowicz AND ALL THE KIDS WE LOVE OUR NEW VAN !!!!! More

My wife and I had been searching for our next vehicle (2005 Dodge Magnum RT) for some time, and knew exactly what we wanted before contacting Papa's. We had never heard of them before, being from MA, and (2005 Dodge Magnum RT) for some time, and knew exactly what we wanted before contacting Papa's. We had never heard of them before, being from MA, and weren't really sure we wanted to take the trip to an out of State dealer. After getting the run around from several dealers we decided to take the leap and contact them after seeing the exact car we were looking for advertised on their website (an '05 with only 9k miles!!). Half expecting to hear that it was sold, we made the call. My wife spoke with Noel, who let us know he would be waiting for us to arrive. When we got there, I was pleasantly surprised. If you're a car enthusiast, you will REALLY enjoy the atmosphere here. Several classic and modern day muscle cars to oogle over, but I digress. Noel took us on two separate test drives, and allowed us plenty of time to discuss our potential purchase in private, with zero pressure. He offered us a fair amount for our trade in, and after all was said and done, we were satisfied with the trade allowance AND the final purchase price of the vehicle. Next we were introduced to Angel in finance. Happy with the price of the vehicle, my wife and I were now both ready for the BS to begin, as "IT" seemed to not have started as of yet. Not the case. Although we were prepared to arrange financing at a low rate through out credit union, Angel found us an even lower rate with the same terms. He went over warranty options in a very honest, straightforward manner and was very patient with us. At the conclusion of the sale, he handed us all of our paperwork which was very well organized, neatly written, and easily understandable. We left the dealership that day in our new (to us) RT!! I would send friends, family, and any performance car enthusiast to Papas to purchase a new or used vehicle without a second thought. The entire process was very enjoyable and I WILL return there to purchase my next vehicle. They have my business, even though I am 2 hours away and out of State. I have never been able to say that about another dealer. More

the service department at papas dodge is the very very best in Connecticut..They are very respectful of the customers and their needs...They have and always have put me and my husband first... very best in Connecticut..They are very respectful of the customers and their needs...They have and always have put me and my husband first... clean and roomy waiting rooms. The price is always right... More

The SALES Associate William Reudgen was very helpfull with the purchase of my new jeepPatriot. Im always treated very nice by everyone at Papa's Dodge Your Showroom is very neat and clean and i will brin with the purchase of my new jeepPatriot. Im always treated very nice by everyone at Papa's Dodge Your Showroom is very neat and clean and i will bring my new truck for service when it is time .Thanks Brian Petit More