Papa's Chrysler Dodge Jeep RAM

I purchased my 2011 Jeep Liberty in December 2010. The sales experience was great, but I have had horrible experiences with the service department since my purchase. I have been into the service center 8 sales experience was great, but I have had horrible experiences with the service department since my purchase. I have been into the service center 8 times in the first 7 months of owning my new car. My three main issues have been the clock, bluetooth / handsfree device, and the sky slider. After 7 attempts at fixing the clock and bluetooth, they've told me there's nothing more they can do. The service department blames Chrysler and says they can only follow the process that Chrysler prescribes. My 7 attempts could have been cut in half if the people working on my case were competent and cared about the customer. They ordered parts that were not appropriate for my vehicle several times. My most recent and significant issue involves the sky slider roof, which will not open. After 2 full days of having my car, they still have not identified the issue. I've been told that they want to replace to roof, but Chrysler will not allow it. Chrysler wants them to take the roof off and test every part to determine the error. Once tested, those parts will need to be ordered and replaced. My entire roof will have to come off and on several times. This makes me incredibly nervous that my roof will be susceptible to further damage and leaks in the future. In addition, the roof re-assembly will take several days the entire process could go on for months. No one at Papa's can give me a real estimate. They refuse to answer my question directly. I was told 'we're really backed up right now and Chrysler takes a long time to get back to us, so it will be a few weeks just to do the testing.' In the meantime, I'm supposed to go without a car because they won't give me a loaner. This is unacceptable. Why should I buy a brand new car with warranty if they won't fix it? The worst part is that no one at Papa's cares about my situation or is trying to make it right. I will never use them again. I plan to sell my car and am done supporting Chrysler. More

I recently bought a new Grand Cherokee from Papa's. I worked with Jeromy Berman who was extremely helpful. He was very knowledgeable about the Jeep. He went out of his way on his day off to locate the ex worked with Jeromy Berman who was extremely helpful. He was very knowledgeable about the Jeep. He went out of his way on his day off to locate the exact Jeep that we wanted. Jay from Berlin. More

Last year was the first time I did business with Papas. As it turned out, the salesman told me that I had a class 3 hitch which I found out after the sale that I did not. This was never resolved and the sa As it turned out, the salesman told me that I had a class 3 hitch which I found out after the sale that I did not. This was never resolved and the salesperson is no longer with Papas. That aside,he also sold me a package that was supposed to cover me for free tire and battery replacement over the course of my owning this truck. I now find that in order to get these benefits, I am required to have the trck serviced by Papas, even though I have records of having it serviced regularly elsewhere. I would gladly have it serviced at Papas except I just paid 100.00 for an oil change and tire rotation. This is well over what the norm is in this area for this type service. Most service centers charge on average of 25.00 for an equivlent oil change, and throw in a free tire rotation. At this rate, the saving that I anticipated via the plan benefits are far out weighed by the cost of this service. I dod't mind paying a fair price but again as compared to other service centers in the area, this is far from fair. I though after being a GM customer for almost all my life, that I had found a new dealership I could work with but it appears that this is showing not to be the case. More

I had a scheduled 10:30 oil change which I arrived on time for. I waited at the counter for 5-8 minutes while one guy completed other work he was doing on his computer and the other one was helping a cli time for. I waited at the counter for 5-8 minutes while one guy completed other work he was doing on his computer and the other one was helping a client. I waited in their cozy waiting area for 1 and 1/2 hrs for a scheduled oil change!!!!!!! Not acceptable in my book. I will try a competitor next time as I brought in a coupon I received from another company and they did honor it but I didn't get any coupons from papa's even though they have serviced my car a few times. More

Papa's Dodge has the best service department. The representatives are very nice, and address my concerns with knowledge and courtesy. I always recommend Papa's to other Dodge owners as well as friend representatives are very nice, and address my concerns with knowledge and courtesy. I always recommend Papa's to other Dodge owners as well as friends who are looking for a new vehicle. I have had vehicles through Papa's for more than 15 yrs. More