Papa's Chrysler Dodge Jeep RAM

I recently stopped by to look for a new work van and Richie "B" was very helpful. I purchased a used van that was the right price and was almost like new. Richie was very accomodating and helped find ex Richie "B" was very helpful. I purchased a used van that was the right price and was almost like new. Richie was very accomodating and helped find exactly what I was looking for. My wife and I were so pleased with the service we also bought another vehicle the same day. Great service and price. Paul F West Hartford More

Just bought a used 2005 Dodge Ram 1500. The truck was in excellent condition. I paid a bit more than I wanted, but it's a good truck, clean and the service was excellent. Jeremy was our sales rep and he w excellent condition. I paid a bit more than I wanted, but it's a good truck, clean and the service was excellent. Jeremy was our sales rep and he was great to deal with. More

We had been looking for a 2012 Jeep Wrangler Sahara Unlimited with very specific options and we are a tough customer when it comes to price. We researched many, many dealerships and were willing to tra Unlimited with very specific options and we are a tough customer when it comes to price. We researched many, many dealerships and were willing to travel cross-country if necessary to get the exact vehicle we wanted in the price we needed to be in, and while we didn't have to travel that far, Papa's was worth the 2 and 1/2 hour drive from home for us. They had the exact Sahara Unlimited we wanted with our specific options in stock and the price was very good,Dan Arsenault started with us by email and he realized immediately that we were from a distance away and we were not going to be coming back and forth to search for a vehicle and negotiate prices. Dan gave us his best possible price and it was certainly within the best prices we had seen on this particular vehicle, we had one dealer who offered us a better price by $67 but after they offered us that price they were unable to produce a vehicle to match which was frustrating to say the least. Dan was very responsive through email, his answers to our questions were thorough and insightful and he certainly knows his product. Making the decision to go with this dealer was a big choice for us when we had many, many dealers closer to us calling and wanting business and we honestly prefer to give local business but in this case we tried and it just didn't make good financial sense...and certainly none of the dealers we worked with were as knowledgable as Dan on the product they were selling...Dan definitely went through the vehicle with us to make sure we knew how to operate the high tech toys we had in it and even made sure our bluetooth, voice commands and personal information was set in our media center for the ride home... While we were at the dealership finance office (prepared for the usual nightmare of doing the paperwork) we found out that they acutally had beat our best finance offer that we had already in place and got us an even more fantastic finance rate/term!!...typically you go into a dealership at the time of purchase and find all those things that the dealer doesn't tell you about....BUT NOT HERE!!! We were in and done with the paperwork (even being out of state and having to do out of state paperwork) You certainly made the paperwork process the most painless experience we have ever with new cars!! I haven't even mentioned how fun the actual dealership is...they have done a great job of design in this building and even our daughter and son ended enjoying being with us....there is true entertainment here for children: little arcade, real play area with real toys (not broken filthy toys that you don't want your child touching) diner area for goodies I have tried to be detailed to really explain what a positive experience this was for us and give credit where it's due...we would definitely travel down there again to purchase... More

Dave anticipated our wants and needs after having a friendly discussion with us. On our second visit he had the test car ready at the front door. The test car was not exactly what we wanted, so they friendly discussion with us. On our second visit he had the test car ready at the front door. The test car was not exactly what we wanted, so they found just what we wanted in the area. On our pick-up of our new car it was also at the front door waiting. He explained to us all the workings of the dashboard and all our other questions. I like the fact that he was not pushy and truly wanted us to get the car we wanted. I would strongly recommend him to anyone who was in the market for a new or used car. More

My experience at Papa's was definitely positive, they were honest, professional and friendly. I asked about the tires and condition of the brakes and when they were getting the car ready they put on new were honest, professional and friendly. I asked about the tires and condition of the brakes and when they were getting the car ready they put on new brakes for me. More

I was really on the fence about buying a new car and had never owned a Jeep before. Working with Ritchie and Matt was a great experience to get a deal we all were pleased with. Matt went the extra distanc never owned a Jeep before. Working with Ritchie and Matt was a great experience to get a deal we all were pleased with. Matt went the extra distance to get a financing rate which was acceptable to us to close the deal. It was a no pressure experience. I would return to do business with Ritchie and Matt without hesitation. More

I was in dire need of a replacement vehicle. Having had a past favorable experience with Richie "B", I contacted him with my dilemma. In short order, he found two possible replacements, the second of whic a past favorable experience with Richie "B", I contacted him with my dilemma. In short order, he found two possible replacements, the second of which I found in excellent condition and within my price range and which I elected to purchase. My overall experience with this deal was excellent in all respects. More

My salesman and everybody that I delt with at Papa's were very professional. It was a pleasure and the dealership was fun. Good Job very professional. It was a pleasure and the dealership was fun. Good Job More

When I was looking into purchasing a new 2012 Wrangler Unlimited I called around to many dealerships to see when they would have them available for test drive. Jeromy was the only sales person out of the Unlimited I called around to many dealerships to see when they would have them available for test drive. Jeromy was the only sales person out of the 5 dealerships I called who actually provided information on the new Wranglers with a real date. Once Papa's received one of their first 2012's Jeromy gave me a call to schedule an appointment and again was the only salesman at any of the dealerships to give me a call when the vehicle came in. I went do to Papa's to go for a test drive and Jeromy was very courteous and I felt no pressure. After test driving I explained my unique situation to Jeromy (I was looking to do a factory order with no trade and use my affiliate program discount) and all he asked for was his fair chance to quote the configuration I was looking for and provide me the best price that he could. About a week later I sent in two configurations to quote and he got back to me right away with the pricing information. The pricing he offered was excellent and I decided to make an appointment to order right then. The ordering process was again a hassle free no pressure environment. During the ordering process I was presented with other options that were available, but with no pressure or tactics to try to get me to buy them. Once the vehicle was ordered, Jeromy provided regular updates about vehicle status, build, and transport. I was never left wondering what the status of my Jeep was because I knew as soon as there was a change I would get an e-mail. The day I went to go sign my paper work was again a no hassle experience. There was no last minuet effort to get me to purchase things I did not want. Jeromy spent time to go through the vehicles features and point out specific important things that made setting up the vehicle much easier. Even though this dealership was about an hour drive for me the quality experience they provided was way ahead of my local dealership and I will not hesitate in the future to come back to Papa's when I am in the market for another Jeep. More

I called them last week to lease a new 2012 Jeep Liberty Sport. After having spoken to literally dozens of dealers, it was the best experience by far. Not only were their prices more competitive than any Sport. After having spoken to literally dozens of dealers, it was the best experience by far. Not only were their prices more competitive than any of the other dealers, they stood by everything they stated (I cannot say the same for many of those I spoke with). I dealt with John Ward who was terrific, extremely knowledgeable and walked me through the entire process. Literally less than 24 hours after speaking with him over the phone, we drove off with the exact car that we had asked for with the exact pricing that was stated. We dealt with Jeff Juaire on the finance side, signed all the papers, he again, walked us through the process, had everything ready for us, no issues. Our car was waiting for us outside ready to go when we arrived. It was a painless and extremely happy experience. I would highly recommend them to anyone looking to buy or lease a vehicle and can't wait to shop there for my next car. More