Papa's Chrysler Dodge Jeep RAM
New Britain, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 932 reviews
Great service! Papa's was my 3rd jeep dealership stop. I walked in knowing the car I wanted from looking at inventory online. I just felt the other 2 dealerships wer Papa's was my 3rd jeep dealership stop. I walked in knowing the car I wanted from looking at inventory online. I just felt the other 2 dealerships were not informative about the different options of the car and did not want to deal with me as I was turning in a lease early. I walked in to the receptionist who was very friendly. She paged Gary Tufano. I knew right away the experience was going to be better. Gary looked and acted very professional. He was happy to listen to what I wanted, wrote it all down and thanked me for being straight forward. I knew where I wanted to be for a payment and at no point did Gary make me feel like he wasn't going to be able to work with me. Instead, he asked what he could do to get me into the car that day. Even though I had test drove many of the cars with many different options, Gary still walked the lot with me and took the time to go over the options again. Turns out, I was misinformed by the other dealerships about the screen display size with back-up camera. Gary got me within $1.86 of the payment I wanted and that is with the larger screen display that I wanted. The transaction was smooth and I love my new car.As always, I do the shopping and my husband does the signing. Gary treated him and my kids with the same respected he treated me from the moment I walked in the door. I will send friends and family to Gary because it was such a positive experience. Thank you, Gary! More
Gary Tufano - Nice Job It was a real pleasure to have Gary Tufano helping us with the lease of our 2014 Jeep Wrangler. Gary was very professional yet very laid back during t It was a real pleasure to have Gary Tufano helping us with the lease of our 2014 Jeep Wrangler. Gary was very professional yet very laid back during the entire sales process which allowed us to make our decision without the pressures you normally find in a new car sales process. He explained the sale vs lease benefits and got us the best price for both and fully supported our final decision. We definitely will be back to see Gary in the future! More
Satisfied new jeep owners Very good experience. Evan was helpful throughout the process and very knowledgeable of the product line. We are very satisfied with the price and w Very good experience. Evan was helpful throughout the process and very knowledgeable of the product line. We are very satisfied with the price and with the value for our tradein. Ed made the delivery and financing process quick and easy. Thumbs up to these two guys and to Papa's More
Happy Customer! This was my first car buying experience at Papa's. I'm really happy with the overall experience, Evan M. was extremely helpful, friendly and professio This was my first car buying experience at Papa's. I'm really happy with the overall experience, Evan M. was extremely helpful, friendly and professional. Evan was awesome showing me all the features of my new car and was never pushy. If you're thinking about buying a car, go see Evan! Jeff was also professional and informative, explaining me all the paperwork. The whole buying/purchase transaction was very transparent where I felt nothing was being hidden or masked over. Left as a very happy customer. More
great customer service My sales person was friendly and knowledgeable and took the time to explain the features of my new vehicle. I would recommend this dealer to my friend My sales person was friendly and knowledgeable and took the time to explain the features of my new vehicle. I would recommend this dealer to my friends and give them my sales person name. I gave the price a 3 because my husband was still not 100% satisfied with the price. More
Service Dept I just recently had extensive work done on my 2004 Jeep Grand Cherokee. Jim in the service department answered all of my questions and gave me an acc I just recently had extensive work done on my 2004 Jeep Grand Cherokee. Jim in the service department answered all of my questions and gave me an accurate quote. The work was performed and I was very happy with the level of professionalism and customer service.. Having had a bad experience at another Jeep/Chrysler dealership, I was very skeptical.. I definitely will use them again and recommend them for service. Thank you Papa's Dodge! More
Sales Experience The rating provided above of all fives is do to my experience with Evan Monikowski. I am never really a big fan of the car buying process and have to The rating provided above of all fives is do to my experience with Evan Monikowski. I am never really a big fan of the car buying process and have to honestly say Evan made this one of the most relaxed and enjoyable experiences I have had. From his in depth knowledge of the brands - I drove three different vehicles - Jeep Grand Cherokee, Dodge Durango and the Ram 1500. To his patience while I made my decision, the whole process could not have been more relaxed and low pressure. Evan even followed up with me one day when he was trying to get me some additional figures just to let me know he did not have a chance to get that done - and would have to me first thing the next day (which he did) don't see that much these days. I would most definitely recommend Evan and Papa's (actually already have) to anyone interested in your brands. Thanks for a great experience. Jon Rosinski More
great service!!!! We just bought a Chrysler 300 from papas. Evan was our salesman. Ive bought many cars in the past and this was hands down the best experience yet!! We We just bought a Chrysler 300 from papas. Evan was our salesman. Ive bought many cars in the past and this was hands down the best experience yet!! We had just left another dealership in Bristol with a bad taste in our mouths about salesmen and car dealerships. We stopped into papas and were approved for a car within a half hour or less no games and they had us in our price range for monthly payments. They did not ask for any money or down payment until the signing where as the other dealership basically said they wouldn't even sit down with us till we left a huge deposit for a car they didn't even know was still available or not!!! I will give all my business from this point forward to papas dodge and I highly recommend Evan Monikowski he got everything done in a timely manner and kept us in our price range!! yeahhh papas!! thanks again everyone at papas!!!! More
Very happy new jeep owner! I recently bought a new jeep from Papa's and I could not be happier with the suv and the service I received. After car shopping for months I couldn't I recently bought a new jeep from Papa's and I could not be happier with the suv and the service I received. After car shopping for months I couldn't wait for it to end until I came to Papa's. Steve Lewis did a great job talking to myself and my father and going through the jeep before I had even decided I wanted it. My dad who hates car shopping was very happy with the overall experience he received from Steve and Ed. I had to come back the next day to bring some documents and even though Steve was busy with another client he still took the time to make sure I was taken care off. This service I received has made the difference in my car shopping experience and I will be sure to recommend Papa's to family and friends. More
2014 Ram 5500 Reg. Cab Chassis Purchase Experience I am a farmer and needed to buy a new truck for the purpose of delivering firewood. I am a loyal Mopar customer and have always owned Dodge trucks. I I am a farmer and needed to buy a new truck for the purpose of delivering firewood. I am a loyal Mopar customer and have always owned Dodge trucks. I went to several dealerships in NJ and none of them seemed interested in my business. I was looking for a truck with specific requirements for the types of firewood deliveries I make. I searched the Commercial Truck Trader site and found several listings for Papa's Dodge in New Britain, CT. I saw one that was similar to what I needed so I called the number and spoke with Frank Montoni, Manager of the Commercial Trucks and Business Link. He listened to my requirements for the truck and then suggested we both speak with Dejana the body manufacturer and installer. We came up with the design and worked through the details together. Frank had a 2014 Ram 5500 Reg. Cab Chassis coming in with all the options I needed and would fit the body Dejana was going to build. We negotiated the price which Frank and Papa's was very fair with me during this process. I worked with Ed Koziol on the financing and he secured a good rate with the commercial credit. I picked up my new truck on Friday, May 23, 2014, I was very happy with the entire process and recommend Papa's Dodge to anyone that needs a commercial truck. I will be buying all my Ram trucks in the future from Papa's Dodge. Thanks Frank for a great buying experience! Joe J. Spinelli Enterprises, LLC jspinfirewood More





