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Papa's Chrysler Dodge Jeep RAM
New Britain, CT
925 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 03, 2014
do not use this dealer I purchased a new ram truck and was not happy at all with the service. my salesman was not helpful at all with questions and concerns. I was supposed I purchased a new ram truck and was not happy at all with the service. my salesman was not helpful at all with questions and concerns. I was supposed to get aluminum rims on the truck that I paid extra for and then was told they were not available but never got credited back the money I paid for them. I was also supposed to get the service manuals with the purchase that I never received and when I picked up the truck it only had a half tank of fuel. after spending 50k + on a vehicle it should at least come with a full tank. not sure about their service department but I don't plan on using them now. I will go to another dealer. More
by dansterowts
Employees Worked With
przemyslaw buksza
July 01, 2014
Great Experience- Thanks Evan! My wife and I purchased a pre-owned 2011 Jeep Grand Cherokee. Evan was a pleasure to work with. He was knowledgeable, friendly and motivated. He made My wife and I purchased a pre-owned 2011 Jeep Grand Cherokee. Evan was a pleasure to work with. He was knowledgeable, friendly and motivated. He made it a comfortable experience and we certainly did not feel pressured or ripped off in any way. Thanks again Evan! More
by dinoguerrera
Employees Worked With
Evan Monikowski
June 30, 2014
Purchase of my third Jeep I recently purchased my third Jeep Grand Cherokee from Papa,s Dodge. I dealt with Gary Cwikla in the Sales Dept. I was very pleased with dealing wi I recently purchased my third Jeep Grand Cherokee from Papa,s Dodge. I dealt with Gary Cwikla in the Sales Dept. I was very pleased with dealing with Gary. Found him to be very honest and helpful to the point he picked me up himself in order to pick up my car More
by 33springfield
Employees Worked With
Garry Cwikla
June 25, 2014
Great service! Papa's was my 3rd jeep dealership stop. I walked in knowing the car I wanted from looking at inventory online. I just felt the other 2 dealerships wer Papa's was my 3rd jeep dealership stop. I walked in knowing the car I wanted from looking at inventory online. I just felt the other 2 dealerships were not informative about the different options of the car and did not want to deal with me as I was turning in a lease early. I walked in to the receptionist who was very friendly. She paged Gary Tufano. I knew right away the experience was going to be better. Gary looked and acted very professional. He was happy to listen to what I wanted, wrote it all down and thanked me for being straight forward. I knew where I wanted to be for a payment and at no point did Gary make me feel like he wasn't going to be able to work with me. Instead, he asked what he could do to get me into the car that day. Even though I had test drove many of the cars with many different options, Gary still walked the lot with me and took the time to go over the options again. Turns out, I was misinformed by the other dealerships about the screen display size with back-up camera. Gary got me within $1.86 of the payment I wanted and that is with the larger screen display that I wanted. The transaction was smooth and I love my new car.As always, I do the shopping and my husband does the signing. Gary treated him and my kids with the same respected he treated me from the moment I walked in the door. I will send friends and family to Gary because it was such a positive experience. Thank you, Gary! More
by plw93089
Employees Worked With
Gary Tufano
June 22, 2014
Gary Tufano - Nice Job It was a real pleasure to have Gary Tufano helping us with the lease of our 2014 Jeep Wrangler. Gary was very professional yet very laid back during t It was a real pleasure to have Gary Tufano helping us with the lease of our 2014 Jeep Wrangler. Gary was very professional yet very laid back during the entire sales process which allowed us to make our decision without the pressures you normally find in a new car sales process. He explained the sale vs lease benefits and got us the best price for both and fully supported our final decision. We definitely will be back to see Gary in the future! More
by CassellT
Employees Worked With
Gary Tufano
June 18, 2014
Satisfied new jeep owners Very good experience. Evan was helpful throughout the process and very knowledgeable of the product line. We are very satisfied with the price and w Very good experience. Evan was helpful throughout the process and very knowledgeable of the product line. We are very satisfied with the price and with the value for our tradein. Ed made the delivery and financing process quick and easy. Thumbs up to these two guys and to Papa's More
by Dsamartino
Employees Worked With
Evan Monikowski, Ed Koziol
June 17, 2014
Happy Customer! This was my first car buying experience at Papa's. I'm really happy with the overall experience, Evan M. was extremely helpful, friendly and professio This was my first car buying experience at Papa's. I'm really happy with the overall experience, Evan M. was extremely helpful, friendly and professional. Evan was awesome showing me all the features of my new car and was never pushy. If you're thinking about buying a car, go see Evan! Jeff was also professional and informative, explaining me all the paperwork. The whole buying/purchase transaction was very transparent where I felt nothing was being hidden or masked over. Left as a very happy customer. More
by flavinha
Employees Worked With
Evan Monikowski
June 11, 2014
great customer service My sales person was friendly and knowledgeable and took the time to explain the features of my new vehicle. I would recommend this dealer to my friend My sales person was friendly and knowledgeable and took the time to explain the features of my new vehicle. I would recommend this dealer to my friends and give them my sales person name. I gave the price a 3 because my husband was still not 100% satisfied with the price. More
by angdiaz
Employees Worked With
Evan Monikowski
June 09, 2014
Sales Experience The rating provided above of all fives is do to my experience with Evan Monikowski. I am never really a big fan of the car buying process and have to The rating provided above of all fives is do to my experience with Evan Monikowski. I am never really a big fan of the car buying process and have to honestly say Evan made this one of the most relaxed and enjoyable experiences I have had. From his in depth knowledge of the brands - I drove three different vehicles - Jeep Grand Cherokee, Dodge Durango and the Ram 1500. To his patience while I made my decision, the whole process could not have been more relaxed and low pressure. Evan even followed up with me one day when he was trying to get me some additional figures just to let me know he did not have a chance to get that done - and would have to me first thing the next day (which he did) don't see that much these days. I would most definitely recommend Evan and Papa's (actually already have) to anyone interested in your brands. Thanks for a great experience. Jon Rosinski More
by wampum88
Employees Worked With
Evan Monikowski
June 09, 2014
Service Dept I just recently had extensive work done on my 2004 Jeep Grand Cherokee. Jim in the service department answered all of my questions and gave me an acc I just recently had extensive work done on my 2004 Jeep Grand Cherokee. Jim in the service department answered all of my questions and gave me an accurate quote. The work was performed and I was very happy with the level of professionalism and customer service.. Having had a bad experience at another Jeep/Chrysler dealership, I was very skeptical.. I definitely will use them again and recommend them for service. Thank you Papa's Dodge! More
by Barbaramk
Employees Worked With
Service Dept
