Papa's Chrysler Dodge Jeep RAM

Evan made my decision easy I put off shopping for a new truck for weeks because i didn't want to deal with the salespeople. Plain and simple. When I couldn't go any further I I put off shopping for a new truck for weeks because i didn't want to deal with the salespeople. Plain and simple. When I couldn't go any further I went to Papa's first. Evan was my salesman. What impressed me the most was his overall knowledge of the trucks I was considering. I liked that he attended training sessions to experience how the trucks really handle and he expalined it to me in an easy to understand way. I was honest and told him I was going to be meeting with other dealers and that did put him at a disadvantage. Even so, the offer I got from Papa's was very close to what i had researched and what I was willing to spend. They also gave me more for my trade in than any other dealer. In the end it came down to Papa's and another local Dodge dealer, who also had a competitive offer. It was the experience that I had with Evan that swayed me to decide on Papa's. More

Service Excellence With my current lease about to expire, I was in the market for a new vehicle. I naturally started the process with my prior dealer and was left unhap With my current lease about to expire, I was in the market for a new vehicle. I naturally started the process with my prior dealer and was left unhappy and more importantly without a new vehicle. Once I was connected with Gary Tufano at Papa's, not only was I able to get the exact vehicle that I wanted but he was able to make it happen without any problems. He was very professional and provided exceptional customer service. I would refer anyone looking to purchase or lease a new vehicle to connect with Gary! More

Good deals. Great dealership never a problem that couldn't be resolved. We purchase all our vehicles from Papas and have them serviced there with great satisfacti Great dealership never a problem that couldn't be resolved. We purchase all our vehicles from Papas and have them serviced there with great satisfaction. More

Found what I was looking for. The Jeep I loved was sold. Gary T. found me a similar one and showed me some numbers to see if it was a price we could agree on. He was Not pushy and The Jeep I loved was sold. Gary T. found me a similar one and showed me some numbers to see if it was a price we could agree on. He was Not pushy and very patient. He knew I did not have a lot of time and worked with me in a timely manner. When I came in to pick up my new Jeep, Gary took the time to go through and show me all of its features. He even called me the next day to see if I was loving it and if I had any questions. Buying a new vehicle is very stressful - Papas Dodge makes it a little less stressful. They are not pushy and ready to answer any questions. More

Student finally happy with new car I needed a reliable and a safer car but being a student with a full-time job it was hard to shop for a car. I finally found a newer used car that was I needed a reliable and a safer car but being a student with a full-time job it was hard to shop for a car. I finally found a newer used car that was in my budget. Evan Monikowski was my salesman and he was great. He was friendly and very patient. He helped me with the process of this big purchase. I never financed before but he made the process easy for me. The staff was friendly and my only compliant is that they failed to noticed that the keys wouldn't lock or unlock the doors. I met with the service department twice and after failing to resolve the issue, they kindly set me an appointment with Hyundai where they resolved the issue under warranty. Overall, I am satisfied with my new car and I definitely recommend Evan M and Papa's Dodge. More

EXCELLENT Service with NO pressure on buying Months ago I had been car shopping but at the time was just looking around. We visited a handful of dealerships but at Papas Dodge the service was out Months ago I had been car shopping but at the time was just looking around. We visited a handful of dealerships but at Papas Dodge the service was outstanding. So when we finally found the right time to purchase a vehicle it was a no-brainer and that we were defiantly going back to Papas Dodge. So many dealerships the staff make you feel pressured and pushed into making a decision and a purchase. At Papas Dodge there is absolutely no pressure and they look out for you and your best interest. I have financed a few vehicles in my life and the service at Paps Dodge is by far the best you can get! Are salesman Evan Monikowski was amazing. Always professional and answering all our questions. Evan seemed more as a personal friend than a salesman and that's what I liked best about the whole situation. They truly treat you like they care. I have already recommended this dealership in the past and will continue to. More

Great customer service Papas does have great customers service and the employees are very friendly. But I was not happy about the detail that got done on my jeep. I was expe Papas does have great customers service and the employees are very friendly. But I was not happy about the detail that got done on my jeep. I was expecting better work from papas. More

Horrible Customer Service!! Keri G.09/18/2014Edit I made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem Keri G.09/18/2014Edit I made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem in detail when i made the appt. The next morning at 9:30 Pauline calls me to find out the problem...sooo my car still wasnt looked at. I explained again, told her i had an extended warranty and the info should be in my file. I located my warranty info and 1/2 hr later i called... it just rang and rang.....the operater comes on and she rings the service dept again....rang and rang...she comes back on and says "they must be busy"...she took a message and said she would have someone call me....nobody did...by 2pm i still hadnt heard from anyone. I called again for a status on my car., finally got Pauline, she tells me she hasnt heard or received any updates....then she looks in the computer and see's notes from the technician that the car needs a master switch for the window...i ask, will it be fixed today? Her responce was..."I dont know, he has to call around for prices on the part"...i asked, will someone call the let me know?..."yes"....by 4pm still no call...my son had to pick me up at work and drive me down there....i go up to the desk and she tells me, i just got off the phone with warranty co and they approved a rental car because we cant get the part till tommorow....Really? it took all day for this?? Ok, fine i get the rental car and was informed the part would be there first thing in the morning....Day 2.....12pm....still no call....again i call at 2pm and ask about the status of the repair....Pauline tells me...."im faxing the paperwork to the warranty co, now, the car is fixed, as soon as we get payment i'll let you know'....Are you kidding me?? Your holding my car hostage for pmt when the repair was approved and you know your getting paid?? 4pm, still no call, again i drive down to the dealership......pauline jumps up when she sees me and tells me she just "now" received the pmt....Never in my life with any vehicle that i owned did i have a problem with the warranty, nor have i ever had my car held hostage because of a warranty pmt...How this place gets business is beyond me when they cant answer the phone.....the service rep cant be bothered to call with status....her customer service skills are lacking at the very least....NEVER will i EVER bring my vehicle to Papa's again!! More

Third New Jeep Cherokee I just bought my third new Jeep from Papa's Dodge, from Evan Monikowski, who knows I'd rather have the flu than go through buying a car. Consequently I just bought my third new Jeep from Papa's Dodge, from Evan Monikowski, who knows I'd rather have the flu than go through buying a car. Consequently, everything went quickly and smoothly and I had a new Jeep in less than 45 minutes. There is almost nothing Evan Doesn't know about his product and does a quick and concise job of setting up the car for the customer. I really appreciate the work that went in to me getting in and out in record time. I will also have all my servicing done at Papa's, because the same consideration applies. Thanks. Evan! More