Papa's Chrysler Dodge Jeep RAM
New Britain, CT
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Used Nissan Maxima Papa's is a great dealership. Evan was very knowledgable and quickly replied to emails. He was able to answer any questions and concerns I had purchas Papa's is a great dealership. Evan was very knowledgable and quickly replied to emails. He was able to answer any questions and concerns I had purchasing a used vehicle. I would consider purchasing another vehicle from here again. More
My first Jeep In November 2014, I visited Papa's Jeep looking to inquire about the Jeep Cherokee. I was greeted by Przemek who assisted me through the process of e In November 2014, I visited Papa's Jeep looking to inquire about the Jeep Cherokee. I was greeted by Przemek who assisted me through the process of explaining the features and options of the Jeep Cherokee. I needed time to make a decision and think about this purchase. NO ONE ever made me feel bothered about returning to buy a car or was "hounded" by phone calls to make a decision. I appreciated that professional courtesy that Papa's Jeep showed toward me as a female customer looking at Jeep as a new venture. I have always had Buicks or Pontiacs. A few weeks later, I returned to purchase/lease a new Cherokee. Jeremy took the time to explain the purchasing process and made me feel like I was in no pressure to buy or lease the car. It was completely my decision. I was pleased with the caring and respectful professionalism from both Jeromy and Przemek. Thank you for a pleasant experience at Papa's. More
Bought Two Cars in One Week--and Happy My husband and I purchased two vehicles from Papa's a Dodge Ram --used, and a new Journey. We were taken care of, and would go back --and will go bac My husband and I purchased two vehicles from Papa's a Dodge Ram --used, and a new Journey. We were taken care of, and would go back --and will go back--for our next cars/trucks. More
Excellent dealership and salesman First time Jeep brand buyer. Evan and the entire team at Papa's made the entire sale process smooth and easy. Recived excellent customer service and First time Jeep brand buyer. Evan and the entire team at Papa's made the entire sale process smooth and easy. Recived excellent customer service and a great price. All questions were answered promptly and to the point. Treated with respect from everyone I encountered, who all seemed truely interested in making the sale the right way. I would highly recommend Papa's and Evan. More
Buying a truck was actually pleasant! Our sales rep was Gary Tufano. He was the kind of person who could restore the reputation of car salesmen in general. Shopping for a new vehicle is Our sales rep was Gary Tufano. He was the kind of person who could restore the reputation of car salesmen in general. Shopping for a new vehicle is a stressful experience, but he was patient, knowledgeable, and supremely helpful and made it actually a pleasant experience. He never applied pressure--which is the worst part of shopping for a car--and made sure that we found the exact vehicle for which we were searching. What's more, after the sale was complete, he spent time with us going over all its features and making sure that we felt comfortable with it. That has NEVER happened before. (The last time we bought a car, at a different dealership, once the papers were signed and the deal made, we were treated like dirt. Usually, we're just handed the keys.) I've already referred a co-worker who is interested in a new pick-up and we'll be back with our daughter who is interested in a new car. More
"Frustrated over no heat" Had no heat on drivers side of 2012 Jeep . Checked to make sure heat didn't mysteriously return as I arrived for service before I entered building ... Had no heat on drivers side of 2012 Jeep . Checked to make sure heat didn't mysteriously return as I arrived for service before I entered building ...all I felt was cold air. Explained problem to service writer. After the vehicle was checked out, I was told by the service writer the heat was fine and the computer could not detect any problems. After questioning this he repeated the computer and the technician that worked on the car said the heat was fine and never offered to walk out and see for himself. This was the kind of service I would have gotten in previous years. I went outside to see if the heat had returned...there was still no heat. I asked to speak to the service manager and the writer directed me to the Director. I explained my problem. He in turn directed me to the foreman who came outside and sat in my vehicle along with a couple of thermostats that were reading zero heat coming out of the vents. The Foreman (I think his name was Dane) understood my frustration and apologized. He asked if I could bring it in another day and he would personally make sure the correct procedures are followed to get the problem rectified. When I purchased this vehicle in 2012 the service department was the main reason I purchased it at Papa's. My review in April 2012 stated this. I have been coming here for the past 20 years and have purchased three other vehicles in that time....the service department was always outstanding. It has done a complete 180 since 2012.The Foreman is the only person that I have meet in the service department that has any kind of customer service skills, and really understood my frustration. I am confident that with the Foreman overseeing everything the next time, my heat will return. More
Excellent experience all the way around. Very prompt response regarding the availability of the particular vehicle I was interested in. Was able to schedule an appointment quickly with the s Very prompt response regarding the availability of the particular vehicle I was interested in. Was able to schedule an appointment quickly with the sales associate. He was very knowledgeable and cordial in all respects. Everything went pretty much smooth as silk, right down to the final stage of my purchase with the financial department. Front desk personnel were very friendly and helpful also. Unfortunately, I did not get their names. More
My new 2015 200C Had a great experience this is my 3rd new car from Papas I will be back there again.You have some good people working there. : ) ?? Had a great experience this is my 3rd new car from Papas I will be back there again.You have some good people working there. : ) ?? More
Awesome experience! I was happy to find the model equipped with the options I was seeking. The process from sales through finance then deliver was pressure-free and easy I was happy to find the model equipped with the options I was seeking. The process from sales through finance then deliver was pressure-free and easy experience. Evan was very knowledgeable and helpful. More
Great Dealership I worked with Evan Monikowski on my purchase of a Ram 1500. He was very knowledgeable and answered all my questions. His customer service is top notch I worked with Evan Monikowski on my purchase of a Ram 1500. He was very knowledgeable and answered all my questions. His customer service is top notch and he responded to calls and emails very quickly. This was the best car buying experience that I have ever had. I would highly recommend Papa's Dodge. More