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Papa's Chrysler Dodge Jeep RAM
New Britain, CT
925 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 925 reviews
February 22, 2015
Superb Service! It was refreshing to walk into a dealership and meet a sales team with such charisma and kindness. John Ward had the knowledge and skills to find just It was refreshing to walk into a dealership and meet a sales team with such charisma and kindness. John Ward had the knowledge and skills to find just the right vehicle to suit our needs. John also answered all the questions we had. Ed Koziol's and Jeff Juaire's efforts and professionalism made buying a Jeep for the first time a great experience. It was a pleasure doing business with Papa's. -Chris, Joe, and Maria Kulig More
by cjk860
Employees Worked With
Ed Koziol, Jeff Juaire, John Ward
February 06, 2015
STEVE...VERY easy buying experience After several weeks of looking for a used mini van that we wanted, we finally found one that we liked at Papa's Dodge. When we got to the dealership, After several weeks of looking for a used mini van that we wanted, we finally found one that we liked at Papa's Dodge. When we got to the dealership, the vehicle had already been sold. Our salesperson, Evan Monikowski upbeat and found another vehicle for us that we liked a great deal. Evan was very professional and knowledgeable with the vehicle that we were looking for and the buying process very smooth. More
by STEVE66
Employees Worked With
Evan Monikowski, Ed Koziol
January 31, 2015
Exceptional buying experience After looking for several weeks, I found a vehicle I liked at a great price - at Papas. My salesperson was Evan Monikowski. If you have never visited After looking for several weeks, I found a vehicle I liked at a great price - at Papas. My salesperson was Evan Monikowski. If you have never visited this dealership, Go. So much to see. Everyone I worked with was very friendly, not pushy like one might expect from a typical car dealership. Even was the best - extremely knowledgeable and answered my questions honestly which was great and much appreciated. Highly recommended! More
by DJ123
Employees Worked With
Evan Monikowski, Ed Koziol, Jeff Juaire
January 30, 2015
what a great Car Dealership and Salesman There are very few dealers and sales people like Papa's Dodge and the sales person that has helped me with buying over 7 cars over the past few years. There are very few dealers and sales people like Papa's Dodge and the sales person that has helped me with buying over 7 cars over the past few years. Gerry Cwikla has done just that. The way that he can find the right car for you is wonderful. All I can say is I will and have sent my friend to Garry and Pap's Dodge for a car. Thanks again Garry for you help. Bill Beardsley. More
by bill7090
Employees Worked With
Garry Cwikla, Body Shop
January 24, 2015
Very at home environment. Evan was very friendly and over all down to earth.He didn't want to attack you like some salesman do.He never pushed us towards a vehicle we did not l Evan was very friendly and over all down to earth.He didn't want to attack you like some salesman do.He never pushed us towards a vehicle we did not like.He was very open and Professional. More
by lucciano1972
Employees Worked With
Evan Monikowski
January 24, 2015
Amazing experience. Recommend papa's for everyone! Went in looking to sell my car and found the truck I wanted. I worked with Evan from the Internet department and he was just the best sales guy I have Went in looking to sell my car and found the truck I wanted. I worked with Evan from the Internet department and he was just the best sales guy I have ever dealt with. Extremely friendly, kind, and made sure I left the dealer with a smile on my face. I was able to talk to him like he was my friend from years ago. Every question I had, he had answer to. I greatly recommend papa's dodge for anyone looking for a vehile. Surely ask for evan! More
by jordanmm259
Employees Worked With
Evan Monikowski
January 23, 2015
They sold my family a hearse. Really. I found a pretty good deal on a sharp looking black 2012 Town and Country online. A nice car for a young and growing family, right? My wife, one yea I found a pretty good deal on a sharp looking black 2012 Town and Country online. A nice car for a young and growing family, right? My wife, one year old daughter and I made the one hour drive to the dealership. We were shown the vehicle we had inquired about and learned "We (the dealership) just got it; haven't even had time to clean it." My one year old climbed over the interior as negotiations began. Questions were asked. "Was this a commercial vehicle?" "Um… No." "Are you sure? Any way to find out?" "Nope, the cars just show up on the lot..." Turns out in speaking with the manager later, they do know where the vehicles come from. Fast forward after the sale- One morning the windows fogged and clearly could be seen the residue from where lettering was affixed to the side window. "(name withheld by author) Farmingdale." A quick internet searched revealed it is a funeral home. A funeral home in the same town as the dealership. Then it all clicked, the minor damage inside rear from where a gurney clicks to the left after securing, the rear seats that appeared never sat in, the overwhelming amount of surface rust in the 2nd row Stow n’ Go as if the metal framework were exposed to fluids for extended periods of time. My van was utilized as a hearse in its prior lease. Can't get too much more commercial than that. In my employment career I have actually had jobs (and still do) where I assist medical examiners, funeral directors, and other personnel load bodies, pre- and post- autopsy, as well as straight from the scene into these vehicles. I can speak from experience when I say whatever caution is taken, there will be fluids that leak out of body bags, personal effects and clothing when taken, both as possible evidence, or in remembrance are placed in paper bags as to not putrefy as they would in plastic with whatever body fluid they may be covered in. Police and others assisting directors with the movement/removal of the deceased often toss the used gloves in the back of the transport vehicle. And my one year old was crawling around in the back of this van both prior to the sale without even being vacuumed, much less thoroughly cleaned, as well as for a few months after with her two year old cousins. My wife is terrified to drive the vehicle. Papa's solution? Trying to sell me a brand new van (for much more money) or another one they found at auction that they would still need to make a profit on. Either way, I’d be losing several thousand dollars. They found one van that they said had all the options that the hearse did. After driving an hour to see this replacement, it was immediately apparent that it did not. Being black in color was where the similarities ended. It was not even the same model of van. Another day wasted. More lies. Phone calls to the used car manager were not returned for days, sometimes a week. They were only returned after a message was left for the general manager, (who never called back directly). Their methods or "rectifying" the situation were laughable. This is not an honest dealership, nor do they look out for anything but the sale. I actually believe the salesman "Steve" did not sell this van and lie to me with malicious intent, as he actually apologized. Jeff Armington, the used car sales manager, is another story. By the way, he says they do “lots of business” with funeral homes. After several weeks of attempting some resolve, my wife and I went to another dealership and, after giving full disclosure on the trade in to that dealership, were able to make a deal on another Town and Country (a new one- definitely not a hearse). As one should, take caution with any used vehicle purchase. If you want better your chances of not being lied to, sold a haz-mat vehicle, or ignored after the sale, do yourself a favor and steer clear of Papa's. More
by EM
Employees Worked With
Jeff Armington, Matt Campagna, Jeromy Berman
January 21, 2015
2012 Grand Cherokee Problems The service and overall experience was great at Papa's Dodge Jeep. I'm questioning the quality of the 2012 Grand Cherokee and I am very happy that I b The service and overall experience was great at Papa's Dodge Jeep. I'm questioning the quality of the 2012 Grand Cherokee and I am very happy that I bought the extended warranty. The vehicle has less than 60,000 miles on it and it had three leaking seals and a recalled alternator (that wiped out the PCM computer). My guess is that this would have been a very expensive service if not for the extended warranty. I love the Grand Cherokee and I've owned three since 2000 and I'm not sure I'd but one again. More
by TomD
Employees Worked With
Skip from service was great to work with, Service Dept
January 19, 2015
2014 Challenger purchase I am from NY and was looking for a 2014 Dodge Challenger Shaker edition. I had visited numerous dealers in NY and was not satisfied with the prices or I am from NY and was looking for a 2014 Dodge Challenger Shaker edition. I had visited numerous dealers in NY and was not satisfied with the prices or service. After searching on the internet I was able to find numerous cars all over the United States. After sending out emails to these various dealers inquiring about their vehicles, I was contacted by Evan Monikowski. Immediately he was willing to work with me and help me with my "dream car" at a fair price. No hassle, no b.s. Right to the point, I was getting what I wanted at a price I could not refuse. After a two hour drive to Papa Dodge, not only was I immediately impressed with the dealership and its "museum" of cars, but the barbershop, diner and all around atmosphere made me feel at home. I never felt more comfortable buying a car. Thank you Papa Dodge and thank you Evan for making my "dream" come true. Darren C. More
by DC
Employees Worked With
Evan Monikowski
January 14, 2015
Purchase of my first Dodge Viper My name is Chet from Buffalo, NY myself and my son purchased a 1995 Dodge Viper from Papa's Dodge Chrysler. Our sales person was Evan Monikowski and My name is Chet from Buffalo, NY myself and my son purchased a 1995 Dodge Viper from Papa's Dodge Chrysler. Our sales person was Evan Monikowski and he was outstanding in every way possible. From returning phone calls to contacting previous owners to going the extra mile above and beyond. One of the friendliest sales person I have ever dealt with. Even though at times he was extremely busy he always got back to me. The greatest car buying experience I have ever had. More
by chet
Employees Worked With
Evan Monikowski
