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Papa's Chrysler Dodge Jeep RAM
New Britain, CT
934 Reviews
Papa’s Chrysler Dodge Jeep Ram in New Britain, CT is a trusted new and used vehicle dealership serving drivers throughout Central Connecticut since 1947. Known for award-winning customer service, transparent pricing, and a hassle-free buying experience, Papa’s offers one of the area’s largest selections of new Chrysler, Dodge, Jeep, and Ram vehicles, along with a wide variety of quality pre-owned cars, trucks, SUVs, and commercial vehicles.
Whether you’re shopping for a new Jeep Wrangler, Grand Cherokee, Ram 1500, Dodge Durango, or Chrysler Pacifica, our knowledgeable team can help you find the right vehicle. Looking for something built to your exact specifications? We also make it easy to custom factory order your next Chrysler, Dodge, Jeep, or Ram.
As one of Connecticut’s trusted used car dealerships, Papa’s receives fresh pre-owned inventory daily. Every vehicle is carefully selected to provide dependable options at competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 934 reviews
July 31, 2015
Unnecessary Roughness I recently brought my 2005 Jeep Liberty in to have a trailer hitch added (due to recall). When I came to pick up my vehicle they had an itemized list I recently brought my 2005 Jeep Liberty in to have a trailer hitch added (due to recall). When I came to pick up my vehicle they had an itemized list of problems with my Jeep. First and foremost was the water pump was leaking the price they quoted for this part was $230 and $265 in labor. The part costs $50.99 at advance auto and the job probably takes a trained mechanic less than an hour to install. This appeared to be a legitimate issue so I took it to Paul's Depot Garage on the West Hartford - Hartford line and he replaced for $300 total. Next up was the front drive-shaft boot was torn, this part was $661 again I found at auto parts store for $300. Upon inspection though it was not torn total cost for this repair would have been $815. Next up rear main seal leaking $1,164 - not leaking. Then Transmission cooler lines leaking/rotting necessary to replace $540 - upon inspection they were okay... Along with general maintenance things like a break job new rotors $1,020 and various other imperfections on my 10 year old jeep the total suggested value for work to be completed was $5,800 KBB lists my jeep as being worth $4,300 you do the math. I would avoid getting service done at this dealership at all costs especially if you are paying for repairs yourself. More
by kevin1984
Employees Worked With
Service Dept
July 29, 2015
Nightmare! We have had nothing but issues from the salesman, finance guy, service, etc. Brought our truck back four times in the 2 months we've had it. Horrible We have had nothing but issues from the salesman, finance guy, service, etc. Brought our truck back four times in the 2 months we've had it. Horrible service. More
by Jen17
Employees Worked With
Rick Marz
July 28, 2015
Vehicle Purchase We just purchased a 2015 Grand Cherokee. We were Very pleased with the professionalism shown by our salesman and his overall knowledge. Everyone we me We just purchased a 2015 Grand Cherokee. We were Very pleased with the professionalism shown by our salesman and his overall knowledge. Everyone we met was pleasant and helpful. We love the Jeep and the staff made our new car purchase easy. More
by Jeepman
Employees Worked With
Evan Monikowski, Ed Koziol
July 26, 2015
Friendly, helpful employees Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands be Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands before I noticed it. Another service dept that I have used in the past for a different type of vehicle washed your car after which I found very nice. More
by jgc
Employees Worked With
Service Dept
July 24, 2015
Mopar gift certficate Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions for extra service but not insistent. Professional service employees More
by Gloria
Employees Worked With
Service Dept
July 18, 2015
service Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overn Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overnight. Shuttle driver very efficient and curteous. I would reccomend Pappa's for your repair and service work. More
by JimBeam22
Employees Worked With
Jim, Service Dept
July 15, 2015
2015 JEEP CHEROKEE LAREDO THIS TRANSACTION WAS VERY EASY. ZANETA, MY SALESPERSON, WAS VERY PROFESSIONAL AND KNOWLEDGABLE. I RECEIVED A VERY FAIR TRADE IN PRICE AND EXCELLENT DE THIS TRANSACTION WAS VERY EASY. ZANETA, MY SALESPERSON, WAS VERY PROFESSIONAL AND KNOWLEDGABLE. I RECEIVED A VERY FAIR TRADE IN PRICE AND EXCELLENT DEAL ON THE VEHICLE. THE PAPERWORK WAS PAINLESS AND QUICKLY DONE BY JEFF JUAIRE. More
by SWANEE33
Employees Worked With
Zaneta Boryka, Jeff Juaire
July 14, 2015
Absolutely awesome! Absolutely great with me and my family! Gave me a great deal on my Jeep and cleaned and double inspected t for me. Even was really awesome and gave me Absolutely great with me and my family! Gave me a great deal on my Jeep and cleaned and double inspected t for me. Even was really awesome and gave me a breakdown of everything. Wasn't biased at all, and told me what I should do to get the most for my money. He was fantastic. Definitely would recommend this dealership. They took care of me really well! Two thumbs way up, guys!!! More
by jeepgirl09
Employees Worked With
Evan Monikowski
July 13, 2015
Papa's Made It Happen I had a good experince at Papa's Dodge Chrysler Jeep while purchasing a new Jeep Cherokee. Dave and Jeff where knowledgeable and friendly. No hard sel I had a good experince at Papa's Dodge Chrysler Jeep while purchasing a new Jeep Cherokee. Dave and Jeff where knowledgeable and friendly. No hard sell, no pressure. I explained what I was looking for and they made it happen. They made the whole transaction a breeze. I am truly enjoying my new ride. Thank you, CD More
by Cherokee17
Employees Worked With
Dave Corbin, Jeff Juaire
July 12, 2015
Need to be more honest My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called h My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called him out will on the flat out mis diagnosis. There was no accuse for that. Also my brake booster has a problem and did not qualify for a recall replacement . That did not make me feel like I was being taken care of. More
by Jay101
Employees Worked With
Service Dept
