Papa's Chrysler Dodge Jeep RAM
New Britain, CT
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Need to be more honest My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called h My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called him out will on the flat out mis diagnosis. There was no accuse for that. Also my brake booster has a problem and did not qualify for a recall replacement . That did not make me feel like I was being taken care of. More
Great Service at Papa's John Ward at Papa's Dodge was very helpful and friendly. He helped us purchase the Jeep that we wanted without the usual "sales pitch" that we get at John Ward at Papa's Dodge was very helpful and friendly. He helped us purchase the Jeep that we wanted without the usual "sales pitch" that we get at most dealerships. The buying process was smooth and pleasant. Papa's had an "old school" feel to the place where you felt people were there to help. Diner was great! I will definitely recommend John Ward and Papa's Dodge to friends and family. More
Love this place! John Ward at Papa's in New Britain was amazing! He got me the car I wanted at a great price! I had been to three dealerships before finally getting John Ward at Papa's in New Britain was amazing! He got me the car I wanted at a great price! I had been to three dealerships before finally getting the experience I was waiting for at Papa's Dodge. More
no pressure, very professional and comfortable Very friendly and no pressure dealership. Promptly returned my calls and worked to get me the deal i wanted. Was the easiest car pick up i ever experi Very friendly and no pressure dealership. Promptly returned my calls and worked to get me the deal i wanted. Was the easiest car pick up i ever experienced. Little paperwork and no pressure to buy added services such as extended warranty. More
Service Fast, friendly. No appointment needed. I walked in and was out in 20 minutes. You can lunch there while you wait if you like. Great Fast, friendly. No appointment needed. I walked in and was out in 20 minutes. You can lunch there while you wait if you like. Great More
Very SAtisfied Customer Excellent service great attention to everything. David Corbin and Jeff great people to do business. I will go back and do business again and without a Excellent service great attention to everything. David Corbin and Jeff great people to do business. I will go back and do business again and without any hesitation I also will recommend this dealer. More
Fantastic Service This is my second experience buying a new vehicle with Papa's Dodge Chrysler Jeep and I can not say enough about how great they truly are. I dealt wi This is my second experience buying a new vehicle with Papa's Dodge Chrysler Jeep and I can not say enough about how great they truly are. I dealt with salesman Gary Tufano on both occasions. He is the nicest guy & really down to earth, very patient and knowledgeable too. The whole buying process was made so much easier and stress free because of Gary. I also want to mention Jeff Juaire who managed financial/loan side of things. He is such a nice man and got me a great rate and again it was so easy! They did it all! Now I'm driving my brand new 2015 Jeep Grand Cherokee and I love it!! Thank you Gary and Jeff More
Excellent Service I've dealt with many different dealerships but Papa's is always fast and efficient. The facility is amazing and i never mind hanging out there for a I've dealt with many different dealerships but Papa's is always fast and efficient. The facility is amazing and i never mind hanging out there for a while waiting for my vehicle to be worked on. More
Outstanding service Recently, I bought a 2015 Grand Cherokee . It was the best experience I could have asked for and much easier than I expected. My sales person Gary Recently, I bought a 2015 Grand Cherokee . It was the best experience I could have asked for and much easier than I expected. My sales person Gary Tufano was incredible. He was very knowledge able, friendly and made it a fun experience. He is capable to satisfy a customer. I received an excellent service. More
Outstanding service and knowledge Buying a used car is often a lengthy and stressful experience. No so at Papa's. From the initial contact via the Internet, I could tell this was going Buying a used car is often a lengthy and stressful experience. No so at Papa's. From the initial contact via the Internet, I could tell this was going to be an upfront, honest and straightforward transaction. Negotiations were very upfront, no long tedious back and forth and no high pressure sales techniques were used. This is what we can do, and this is what we cannot. I fully appreciated the absence of the games I have seen in other dealerships. After the sale was complete and the ink was dry, the customer service continued. Days later, showing me features in the car that I was unaware of, answering questions, even helping me load music into the entertainment system! This is my third Jeep, but my first with this dealership. You have made a customer for life, thank you. Frank W. More