Papa's Chrysler Dodge Jeep RAM

Great experience Buying a new car is one of my least favorite things to do...but Papa's, and Evan (our salesman) , made it a much better experience than usual! I will Buying a new car is one of my least favorite things to do...but Papa's, and Evan (our salesman) , made it a much better experience than usual! I will definately come back to Papa's when we buy another. More

I love my Jeep I was pleased with my experience from walking in the door and being greeted to my experience with Gary T and Jeff J. I was very happy to have been ab I was pleased with my experience from walking in the door and being greeted to my experience with Gary T and Jeff J. I was very happy to have been able to test drive the vehicle to my home to see if the Jeep fit in my garage. More

Poor service I purchased my Jeep Grand Cherokee certified pre owned from Papa's Dodge back in December of 2015. The sales staff was nice and overall easy to deal w I purchased my Jeep Grand Cherokee certified pre owned from Papa's Dodge back in December of 2015. The sales staff was nice and overall easy to deal with. I had a couple of issues with the vehicle following the sale. I had a small oil leak under the vehicle. I did a quick search for common problems with oil leaks in jeeps, and found that it was likely the oil filter housing since that is where the leak was coming from. I brought my vehicle to them and described the issue. I also told them about my research of the problem. They took the vehicle in for service and when I received it back, they told me it was the oil filter. I told them that I was quite certain it was not the oil filter since I had just replaced it a few days prior. They told me to drive it and see if the leak continues. By the time I got it home, it was already leaking. I called them back immediately and had to bring the vehicle back the next day. They inspected it again and said they could not find anything wrong. They said it is just some oil that splashed in that area during service. I insisted it was not because This was happening with the original oil filter that was installed when I bought the car, the filter I installed days prior, and the filter they installed just the day before. I again brought up the oil filter housing problem I had found in my research. Again they refused to listen to me. I finally got one of their senior technicians to look at the problem, and he put a dye in the oil so they could verify the location of the leak if it was indeed leaking. I was told to drive it for a few day and then return to the dealer. Sure enough it was leaking the next day. I brought the vehicle back for the 3rd time and sure enough the oil filter housing was cracked... Well that part is not in stock. So I took the vehicle home and waited a week for the part to come in. Finally, on my 4th visit to the dealership, they replaced the oil filter housing and the problem was solved! The staff was friendly during the process, but 4 trips to the dealership to fix one problem of which I had given them the solution to on day one is unacceptable. So 3 stars for the friendly staff, and 2 stars off for the countless time I spent going to and from the dealership. More

Satisfactory experience- thanks to my sales consultant Purchasing a vehicle sits quite low on my list of favorite things to do. From my experience, it's generally a long, tedious process. Yet at Papa's it Purchasing a vehicle sits quite low on my list of favorite things to do. From my experience, it's generally a long, tedious process. Yet at Papa's it was anything but. The streamlined cycle from test drive to delivery was quick and simple. Thanks mostly in part to my consultant, Pzremek. His knowledge of the vehicle I purchased was extensive; it helped navigate the many features included in my new car. Moreover, his pleasant demeanor and friendliness was refreshing. Please commend him in my behalf. More

Friendly, professional staff= return customer My recent Dodge purchase was the seventh vehicle that my immediate family has purchased from Papa's since 2012. Everyone at Papa's has always been pro My recent Dodge purchase was the seventh vehicle that my immediate family has purchased from Papa's since 2012. Everyone at Papa's has always been professional and curtious. All of our cars have been purchased from Gary Cwikla. Gary stands out among car salespeople. He is a "car guy" not just a car salesman. In an era when everyone seems to put themselves first, Gary puts his customers first. The next time a family member needs a car we will certainly return to Papa's. More

Delighted with my new vehicle The sales staff made everything so easy. Przemek Buksza was very knowledgeable and helpful. Even our negotiations went quite well. I was treated with The sales staff made everything so easy. Przemek Buksza was very knowledgeable and helpful. Even our negotiations went quite well. I was treated with respect and my concerns were heard and addressed. Przemek and all the staff at Papa's Dodge made the purchase of my "new to me vehicle " a pleasure. I would recommend the dealership to friends and family. More

Very helpful and knowable staff I had Gary Tufano as a salesman he was patient and very knowable of the jeep I purchased the rest of the staff that help with paperwork were also grea I had Gary Tufano as a salesman he was patient and very knowable of the jeep I purchased the rest of the staff that help with paperwork were also great More

Great new truck buying experience Sales rep was amazing. Was a pleasure to deal with. Helped with answering all my questions. Paperwork was super fast. When it's time to get a new suv Sales rep was amazing. Was a pleasure to deal with. Helped with answering all my questions. Paperwork was super fast. When it's time to get a new suv I will definitely come see Przemek again More

Sales and Management I had a wonderful experience in leasing my 2016 Jeep Grand Cherokee. My sales person Garry Cwikla was very professional and very thorough in every asp I had a wonderful experience in leasing my 2016 Jeep Grand Cherokee. My sales person Garry Cwikla was very professional and very thorough in every aspect of the sale. Everything that was promised he made sure it was delivered. When it was time to take care of the necessary paperwork the manager, Jeromy Berman made sure that everything that required my signature was explained accurately and expediatly. I look forward in coming back in three years to experience this again. More

Repeat customer-always satisfied We all know that car shopping can be a chore. This is the 4th grand Cherokee we've purchased from Papas, and Garry, in 17 years. We've always had a We all know that car shopping can be a chore. This is the 4th grand Cherokee we've purchased from Papas, and Garry, in 17 years. We've always had a good experience with them. We have recommended several friends and family to papas and Garry and they've always made a purchase. More