Papa's Chrysler Dodge Jeep RAM

above and beyond I had visited two other jeep dealerships while working with papas and had awful, awful experiences. Papas by far exceeded every expectation I had. Sh I had visited two other jeep dealerships while working with papas and had awful, awful experiences. Papas by far exceeded every expectation I had. Shopping for a car is already stressful enough but papas made it easy and worked hard to get me into a car that got my budget. If your looking for a car make sure to stop at papas before you look anywhere else and ask for Ali. More

Extremely pleasurable experience. Ali Riley is the consummate professional who made the task of purchasing a new car very easy. All of the staff at Papa's were very helpful and courteo Ali Riley is the consummate professional who made the task of purchasing a new car very easy. All of the staff at Papa's were very helpful and courteous.i will highly recommend this dealership to friends and family More

Terrible Service Dept. Dear Mr. Papa, I am writing to you in hopes that you can bring resolution to a summer of being dragged through many loops by the service de Dear Mr. Papa, I am writing to you in hopes that you can bring resolution to a summer of being dragged through many loops by the service department at Papa's Dodge in New Britain, CT to only come out spending unnecessary money that I should not have. In August 2016, last year, I had my car in your service dept. to have the rear differential repaired. Less than a year later this past June 2017 I had problems with it again. I brought it back to your service dept and they fixed it and I got it back in a day, 6/20/17, at no cost since it was still under warrantee. The day after I got my car back, I was driving on the highway and the entire car started to vibrate, it was not doing this prior to the differential repair work. I contacted your service department and brought it back. I took the foreman, Dane, out with me for a ride and I was able to duplicate it. He had me get off the highway and drive backroads back to the shop. The car only did this when on the highway. On that day, 6/21/17, I was given a rental at no cost but encouraged to consider a trade-in. I told them no thank you as it was not part of the plan at this time. I went back and forth with your service dept 2-3 times and not once did they ever look at the work they had just done during the time they had my car. I may be a novice, but if it was not doing this before the differential work was done, maybe they should check that first. But every time I asked Dane, he insisted that the mechanic who did the work was the "best" and that maybe its time for a trade-in. After they had my car for a week, on 6/29/17 I went back and the Dane stated he thinks its the rear drive shaft. I honestly disagreed with him, as that's a hard part to damage and I don't do off-roading. But., none the less, I trusted him and agreed to have this repair done. I was not willing to put in a new one, so on 7/3/17 I picked up my car, $194.30 later, I paid to have the drive shaft replaced. The following week the vibrating started up again. I contacted the service depart to bring the car back in, but I was going to be away on vacation, so I was not able to bring it back until the middle of July. On July 17th I brought the car back. Once again, I went back and forth with them a couple times dropping my car off and picking it up again. They unplugged the anti-lock breaks saying that maybe it was seizing up, once again letting me know I should think of a trade-in. I contacted them once again as the vibrating still continued and this time I informed them that just the previous day the car did the vibrating again and this time it did not stop as quickly and there was a burning smell coming from the drivers rear tire area and you could feel heat coming off it. I dropped it off once again on 7/31/17. Once again discussing the same issues with Dane. I was asked to go for another ride along with him, which I did not see a point in doing as its the SAME issue. He agreed and tossed out the thought of a trade-in again. I told him no and that I just wanted the issue resolved and that I was not interested in this back and forth any longer. I received a call the following day and was told they checked the rear differential and needed to replace parts. Something they should have checked a while ago. In addition, I was very upset because I paid to replace a drive shaft that NEVER needed to be replaced because they refused to look at the differential to begin with. After they had my car for 2 weeks, I picked it up on 8/14/17. They stated they replaced the differential parts but said nothing of the burning except that maybe it was a caliper, but never checked it. On 8/23/17 the vibrating happened again along with the burning smell and heat coming from the drivers side rear tire. I immediately brought it to a mechanic close to home as I was not comfortable driving in fear the car would catch fire. I picked it up on 8/25/17. What I was told by the mechanic made me thoroughly disgusted. They stated that when they went under and looked, what they saw was that from excessive heat from the left rear parking brake being installed backwards it warped the rotors which now had to be replaced, this is also all documented in the invoice. So, when Papas put my differential back on and everything back together, they installed the parking brake incorrectly which then cost me $507.10 for the rotors and $70.10 for the rental during that period of time. In addition, I also spent $194.30 for a drive shaft I did not need. I am not sure who is working in the service department in your store, but based on this experience I am not sure that they know what they are doing. I am a single mother living on one income. I have had to take time off work to go back and forth to your store all summer long. This has been nothing but a huge inconvenience that has jeopardized my job as well as taken time away from my child. I have never been treated so poorly and "jerked" around so much in my life. It appears to me that they are incompetent and all they want to do is push me to buy another vehicle instead of fixing my car. I have been nothing but a loyal customer, but now I will never step foot in that service department ever again. I already filed a complaint with Chrysler last week. More

Excellent sales experience Salesman one of the best I have ever dealt with best dealership around would recommend to everyone plan to use this dealership again for many years to Salesman one of the best I have ever dealt with best dealership around would recommend to everyone plan to use this dealership again for many years to come More

Great Ali was a very professional sales person and will be recommending him to all. Thank you to Ali and the rest of Papas staff. Great over all experience. Ali was a very professional sales person and will be recommending him to all. Thank you to Ali and the rest of Papas staff. Great over all experience. More

Problems with 10 year old jeep fix within a day and half wit The service was excellent and Chris was very agreeable fixing the car and negotiationable with the pricing on certain items the service was quick fo The service was excellent and Chris was very agreeable fixing the car and negotiationable with the pricing on certain items the service was quick for the time frame. More

Great experience The team at Papa's did a great job helping me to get into a new jeep. I would absolutely recommend them in the future. The team at Papa's did a great job helping me to get into a new jeep. I would absolutely recommend them in the future. More

Great service. Excellent service. Everything was fast and convenient. From start to finish the entire process was smooth and stress free! I will certainly recommend Excellent service. Everything was fast and convenient. From start to finish the entire process was smooth and stress free! I will certainly recommend this dealership to friends and family. More

Bought 2nd car from Evan/Papas I just bought my 2nd used car from Evan @ Papas and am totally pleased. Very honest and responsive, I travel to Papas from my home which is over 25 m I just bought my 2nd used car from Evan @ Papas and am totally pleased. Very honest and responsive, I travel to Papas from my home which is over 25 miles away (with plenty of competitors closer) because of their honest, stand behind their product practice. For example, on my 1st purchase they paid for a very costly repair AFTER their 90 day warranty period because it was the right thing to do.. On this purchase both Evan and Marty went out of their way to make me a happy consumer. I whole heartedly recommend Papas and will be a return customer. Lou Torelli More

Great service Excellent service. Everything was fast and convenient. From start to finish the entire process was smooth and stress free! I will certainly recommend Excellent service. Everything was fast and convenient. From start to finish the entire process was smooth and stress free! I will certainly recommend this dealership to friends and family. More