
Papa's Chrysler Dodge Jeep RAM
New Britain, CT
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Extreme disappointment is the only terms I can use. Old school sales tactics and run around... excuses to hold onto high commissioned sales... When you are very forward and explain everything in detai Old school sales tactics and run around... excuses to hold onto high commissioned sales... When you are very forward and explain everything in detail. You are asked what's your number and state it but keep getting the I'm working on it... and keep getting offered other numbers... I'm not looking for a run around or compromise. My number is X... if you can't hit it... guess what that's OK... but you aren't getting a sale either... respect my time and I'll respect we are apart... again that's OK... but when you can't respect time and try to play games you lose... and earn a review like this... Also to note... I attempted to email the General Manager about my experience several days ago with zero reply... that should say it all folks. Proceed with caution ⚠️ More
Leased my second jeep compass at Papas. Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process ea Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process easy and efficient! More
I would never purchase from them ever again. I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove t I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove the car home, I noticed a mud cap was broken and called them to see if I could bring it in. They told me I must of hit something and “afraid to tell my dad” despite not hitting anything and that I purchased the car myself. I would never purchase from them again. More
I had a great experience on the purchase of my RS! Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about th Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about the car. Thank you to all for helping me to get into the car I have been oogling over for years! More
This is our second Jeep purchased at Papa's. We also have them serviced here. Everyone is very nice, honest and helpful. Anthony Salvatore is great. Very patient and knowledgeable and takes hi We also have them serviced here. Everyone is very nice, honest and helpful. Anthony Salvatore is great. Very patient and knowledgeable and takes his time explaining things. Follows through too. Five stars to him. More
Bad experience. Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a tho Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a thorough safety inspection. The tire size difference should have been picked up. Unfortunately, over a short period of time the vehicle developed mechanical issues including braking problems and significant vibrations being felt constantly while driving. When diagnosed by my mechanic he explained that many of the issues experienced when the vehicle was being driven were likely being caused by the tire size difference and that the tires should be replaced immediately to ensure additional damage to the vehicle is not caused. Brake and wheel bearing repairs were required in addition to having the appropriate tires installed. The expensive Vehicle Service Contract/Insurance I purchased through the dealership would not cover these vehicle repairs because they were deemed "routine maintenance" - worthless Sorry I did not use Capital Garage as I have in the past. I thought I would give Papas a try. Big mistake. More