Panda Autos

I want to tell you a story about a crappy dealership that I put my faith into and was severely let down. I went to Panda Autos located on 8201 Leesburg Pike, Vienna, Virginia, on August 23rd with the intenti I put my faith into and was severely let down. I went to Panda Autos located on 8201 Leesburg Pike, Vienna, Virginia, on August 23rd with the intention of buying a used vehicle. Please note, I did research beforehand for over a week and a half, price comparing cars and looking at reviews. They struck me as beyond reputable with the reviews and one of the cars they were selling, a 2013 Cadillac ATS, was available and was "supposedly" in good working order. I met with Ronald Ruano who was oh so happy to walk me through a test drive and expedite the sales process. I left the dealership with my keys in hand feeling so good about my purchase, which also came with a warranty.  Again, I purchased the vehicle on August 23rd. On August 29th I received an error message in the vehicle noting, "Driver Assistant System Maintenance Needed." I reached out to Ronald Ruano  via text, shared the image, and the fact that the light had come on. His response was "the light for service could be just for oil change. As a reminder we did change the oil but we did not reset the computer system." He asked me to bring the car in for a diagnostic. At the dealership they claimed there was an issue with air in a tire that should resolve the error message. Please note there was a low tire warning that came on the day before I took the car into the dealer to correct the initial driver assistant system maintenance issue. The same error message stating "Driver Assistant System Maintenance Needed" continued within a day of the car being at the dealership and the tire pressure being corrected. It was joined by another error message "Right Low Beam Failure." Again, I reached out to Ronald Ruano via text. On September 5th Ronald Ruano's text message reply was "You can check with Autozone to change the light as we do not have them in stock here at the dealership. It should be no more than $15.00." I proceeded to call Autozone on September 7th after I concluded work for the day. Autozone conferred they could not change the bulb due to the car's configuration. They suggested I reach out to Midas.  Midas agreed to fix the issue but promptly let me know that replacing the bulb would cost $221 with parts and labor. I price shopped and found that was the standard price. I paid $221 to replace a lightbulb in a car I had owned for sixteen days. Let's fast forward to September 11th when I drove to work, which is seventeen miles from my house. After leaving work, I attempted to start my car. However, it would not start. I reached out to Kenny, the Sales Manager at Panda Autos, whose information I was given by Ronals Ruano, and let him know that my vehicle, which was bought less than three weeks prior, would not start. In short, Kenny said "You bought a used car. There is nothing more than I can do for you. We buy these cars at auctions."  Admittedly, I hung up the phone in anger and frustration. I will spare you the details of towing and autobody shops. The final cost to get the car fixed was $1066.00, which included replacing the battery and the starter. In summary I spent over $1300.00 for a car I owned for a little less than three weeks. The assistance I received from the dealership staff was xxxx poor. I understand and appreciate an "As Is" clause, which were the terms of my agreement. However, that term should not refer to a piece of crap car that they found, semi fixed up (meaning they zeroed out error messages) and pawned off on me to start fixing as soon as I drove off the lot.  Please see the images that allude to prices paid and text messages exchanged. I highly recommend you stay far far away from this dealership if you know what is good for you.  More