Panama City Toyota - Service Center

Fast Service! Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill a Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill and advise me on everything. I am always pleased with their work and feel safer on the road after my visit because I drive a lot and do not ever want to get stuck on the road with any auto problems. More

Very Positive Experience The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work o The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work on my vehicle (from outside the garage), and I was pleasantly surprised to see their attention to detail (they actually used a torque wrench when rotating the tires). I will definitely come back, because I'm beginning to trust them. This is in direct contrast to another Toyota dealership that I had previously visited, because they were closer to my home. I will gladly travel the extra distance, because my vehicle is in better hands. More

#1 Rated Service.. See Johnny!! Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my car back immediately, found the problem to be a bad part which was under warranty and had my car repaired at no cost to me.. While providing me a loaner! More

Great service Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business i Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business is appreciated here. More

Great People Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last visit was for scheduled maintenance and I have not met a discourteous employee yet. The young man who wrote up it ticket explained what was due, what it would cost and how long it would take. That is the kind of service I like - completely explained but with no pressure. Thanks! More

Fixed stuff I didn't even ask about for free! There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. More

Excellent Customer Service I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my ow I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my own stupidity, I got the usual warm welcome, and I was able to drive out all fixed up in 45 minutes. I don't think anybody can beat that. More

Excellent Service Representation of PC Toyota While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young man. As a committed Service Department employee, he suggested a rental car if needed for the night, at no charge to me. He made sure my car was taken care of ASAP . He is An excellent employee and representation for Panama City Toyota.. More

Routine maintenance I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. Th I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. The keep me up dated in the progress and if any problems or recommendations. Chris Schmidt is a credit to your establishment. More

Poor Service Experience I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making a noise when I used them and also was hearing a "scraping" sound on the driver side under the seat area randomly as if something was loose. I took my vehicle in and advised I needed these issues checked out as I was driving back home in a few days and it was a 850 mile trip and especially the ABS light as when the ABS light came on you could not put the car in cruise control mode. I left the vehicle for two days. When I picked it up I was told my tires needed rotating, they cleaned some debris off the ABS sensor, I had told them it had to be replaced previously as it was not functioning correctly, could not hear any "scraping" sound when driven and they did not check my brakes. As the dealership was over an hour away and I had to leave that weekend I was not able to leave it longer. On my trip home I was not able to put the car in cruise several times due to the ABS light randomly coming on and also listened to the "scraping" noise all the way home. Thankfully my brakes worked ok on the trip. Not only did they waste my time and money but put my safety at risk. I took my vehicle to my Toyota Dealership in Rockwall TX when I got home and all of my brake pads needed replacing and the ABS sensor was not functioning. I found the service rep I worked with to be not friendly or helpful and felt he just brushed my concerns aside. I have always received excellent and courteous service from my home dealership and this was very disappointing. More