Panama City Toyota - Service Center

Unsatisfactory I was never satisfied with this dealership. Today was the last straw. It started when I wanted to order a 2016 Tacoma from them and they told me "what I was never satisfied with this dealership. Today was the last straw. It started when I wanted to order a 2016 Tacoma from them and they told me "what you want is not available in the southwest region". I was startled because I just built what I wanted online and was unsure why a paying customer couldn't get what he/she wanted. Then I looked at a Tacoma on the lot and the salesman was very pushy with his piece of paper that he wrote up (by hand) a "sales agreement" and wanted me to sign it. Very unprofessional and extremely aggressive in my opinion. So I left and purchased the Tacoma that I really wanted all along, get this I purchased it 2 hours away and wasn't forced to sign a hand written agreement on scratch paper. And then today I went in for a 5,000 mile service. I told the service representative at least 3 times that I wanted my oil changed. He told me I couldn't because they are to be changed at 10,000 miles and that would be free under Toyota care. I told him I didn't care I'd pay and that I wanted it changed today. I left it for a detail and the 5,000 mile maintenance. When I came back 6 hours later the full detail is good but not worth the money. Anyway he wanted to show me the truck and then he touched and left fingerprints as well as smudges all over it. Best of all when I asked him if the oil change was done (because it was not on the receipt) he promptly told me "no it's only done at 10,000 miles Toyota uses full synthetic". So all in all I wouldn't recommend this dealership and will now be driving 2 hours to get anything done on my new truck. Highly unsatisfed. More

Excellent Service I took my 2003 Toyota Tacoma to this location for an oil change. It was determined that my valve covers were leaking oil and needed to be changed. I I took my 2003 Toyota Tacoma to this location for an oil change. It was determined that my valve covers were leaking oil and needed to be changed. I had to wait a bit longer, but it was all explained to me in terms of necessity. I never felt like I was being pushed to purchase something I didn't need. When I drove my vehicle on Monday to work, it began skipping at stop lights. I knew there was a problem when I attempted to go over 50 mph when it began skipping severely. I called Chris Rhines who was the person who helped me at my previous service appointment. I brought it in, and they took care of it immediately. It was something very simple. There was a cylinder misfire under engine loan due to a piece of coil boot stuck to the spark plug making the contacts have poor connection. They fixed it. Now many people would consider this a bad experience due to having to bring the vehicle back, but the way it was handled made it perfect. They took care of it in less than an hour, free of charge, and apologized. I think the people here are honest and trustworthy because of my experience. More

Great service Always a pleasure dealing with Schmitty! He is polite, efficient, and knowledgeable. I can trust him to give me a fair deal, and an honest opinion. Always a pleasure dealing with Schmitty! He is polite, efficient, and knowledgeable. I can trust him to give me a fair deal, and an honest opinion. As s woman, that is a blessing. What s great asset for your dealership. More

"wheel & deal" I needed to wheel and deal to get the same price of a lamp job that I got only six weeks prior on the other side at the same dealer. I needed to wheel and deal to get the same price of a lamp job that I got only six weeks prior on the other side at the same dealer. More

Top of the Line Service Manager We are from the mid west and needed a wheel alignment. I tried to get service at Fort Walton Beach Toyota and could not get an answer to any basic que We are from the mid west and needed a wheel alignment. I tried to get service at Fort Walton Beach Toyota and could not get an answer to any basic questions, ie How long does it normally take? Can I make an appointment for service for a certain time? etc. All the service manager wanted to do was sell me new tires without even seeing my vehicle. I stopped at Panama City Toyota and spoke with Joseph Overby, Assistant Service Manager. He answered every question and understood the situation with my tires. After ordering tires from another source, I called Joseph for an appointment, he set it up and I told him I maybe early but would wait for the appointment. When we arrived about an hour early, Joseph immediately took our information, we left for lunch and when we returned the vehicle service completed. Joseph Overby actually goes above and beyond the call of duty and provides excellent customer support. He is what excellent customer service should be. More

DISAPPOINTED I have always taken my vehicle to either PC Toyota or Brandon Toyota near Tampa. PC Toyota needs to step it up. As soon as I left the dealership, I I have always taken my vehicle to either PC Toyota or Brandon Toyota near Tampa. PC Toyota needs to step it up. As soon as I left the dealership, I had to make a left turn and noticed my left blinker was not working. It was working when I dropped it off or I would have said something. I also noticed my running light was out as well. Do you guys not at least check the lights while doing maintenance? You keep telling me I have an oil leak that no one except your service department can find. I live in Port St Joe so it's not easy for me to keep coming over there. More

Good follow up Alternator problems and was quickly repaired and good follow up from the Service Team!! My work was performed in a timely manner, in fact, before it w Alternator problems and was quickly repaired and good follow up from the Service Team!! My work was performed in a timely manner, in fact, before it was promised. More

Easy and friendly effortless Called made an apt next day showed up dropped car off done 45 min no issues just great service all the way around. Will always Panama City Toyota f Called made an apt next day showed up dropped car off done 45 min no issues just great service all the way around. Will always Panama City Toyota for my service of my vehicles. More

Always pleased with Panama City Toyota The service department took great care of me as usual. They tested my battery and discovered it was going bad and replaced it (under warranty) BEFORE The service department took great care of me as usual. They tested my battery and discovered it was going bad and replaced it (under warranty) BEFORE it finally failed and left me 'dead'. Also found a nail in my tire and repaired it....and it didn't cost a penny after they used the Happy Birthday $25 gift certificate they emailed me. I never take my Tacoma anywhere else, and this is Tacoma #2. Relationships are born here! More

Service SUV Made appointment as I requested, took my vehicle in as soon as I arrived. Had snacks available and the turn around time was very quick. Get location t Made appointment as I requested, took my vehicle in as soon as I arrived. Had snacks available and the turn around time was very quick. Get location to have car serviced. More