Panama City Toyota - Service Center

Great Service I arrived for an oil change and saw the service area filled with customers looking for the same thing. I was met by my service advisor and told if wo I arrived for an oil change and saw the service area filled with customers looking for the same thing. I was met by my service advisor and told if would be about two hours before they would be able to complete my service. He lied! An hour and a half later, my car was done and I was ready to go. I've been a customer at Panama City Toyota for over twenty years and I keep coming back due to their great customer service. Thanks again. More

Waited 2 and a half hours for oil change I went in for a prescheduled oil change and also requested someone look at my sun roof and rear center seat belt. Was told I may not get all items loo I went in for a prescheduled oil change and also requested someone look at my sun roof and rear center seat belt. Was told I may not get all items looked at. After 2 and a half hours I went to the service rep to ask what's going on. They said they couldn't duplicate anything and I could drive a master mechanic to show the issues. After 3 minutes with him we duplicated the issues. I also had 4 miles put on my truck by someone at the dealership but was not told they were test driving it. I can't believe I waited two hours and walked out with only an oil change. No one did any work on my truck except the oil change. That is a ridiculous amount of time for a prescheduled appointment to be completed. More

Personable treatment by Chris Rhylan ChrisRylan treated me with respect and in a good manner. He remembered me and showed extra ooncern for my 2008 prius. I always go back to Chris Rylan! ChrisRylan treated me with respect and in a good manner. He remembered me and showed extra ooncern for my 2008 prius. I always go back to Chris Rylan! More

Great service and honest friendly employees. I came in for an oil change and all that goes with it like checking all fluid levels and tire rotation. They also suggested and did a tire balance and I came in for an oil change and all that goes with it like checking all fluid levels and tire rotation. They also suggested and did a tire balance and front end alignment. I was also having problems with the passenger window sticking and sometimes failing to move at all. The tech cleaned and inspected the window system and determined the switch on the arm rest had sand in it causing the switch to stick. This made the actuator motor over heat and shut down. After cleaning the switch and window system the window worked correctly. If you're wondering about the sand, I have a schnauzer who likes to swim, role in the sand and carry as much debris into the truck as possible. She promptly stands on the arm rest dropping any sand on to and into the armrest and window switch. The tech suggested I cover the switch which I did. Problem solved. More

Great service Smitty was my service advisor. Great service, great attitude. Thanks While waiting I had the chance to check out new vehicles and touch base with sal Smitty was my service advisor. Great service, great attitude. Thanks While waiting I had the chance to check out new vehicles and touch base with sales manager, salesman and other members of the group. It was nice to see them again. More

TOM CASH IS THE GREATEST ALONG WITH HIS CREW. SHOWED UP WITH A NAIL IN LEFT FRONT TIRE. ALSO HAD A RECALL APPOINTMENT 3 DAYS LATER. GUESS WHAT, HE TOOK CARE OF BOTH OF THEM, NOW THAT IS SERVICE SHOWED UP WITH A NAIL IN LEFT FRONT TIRE. ALSO HAD A RECALL APPOINTMENT 3 DAYS LATER. GUESS WHAT, HE TOOK CARE OF BOTH OF THEM, NOW THAT IS SERVICE!!!!!!! GUESS WHAT WE DID WHILE WAITING? COMPANY PAID LUNCH SUB SANDWHICHES, DRINKS, POPCORN AND DONUTS. BEST WAITING LOUNGE EVER. More

Tire problems Friendly and excellent customer service The shuttle service was so helpful They gave me a ride home and picked me up to get my car Friendly and excellent customer service The shuttle service was so helpful They gave me a ride home and picked me up to get my car More

Great service! My battery died and I had to go to toyota to get it checked. They were all efficient and friendly. Great service and quickly got me a new battery! My battery died and I had to go to toyota to get it checked. They were all efficient and friendly. Great service and quickly got me a new battery! More

Excellent Service Myles was a great help, friendly service. I had made an appointment for a recall notice, when I arrived was told they were not able to find my appoint Myles was a great help, friendly service. I had made an appointment for a recall notice, when I arrived was told they were not able to find my appointment but Myles worked us in, also asked if they would be able to wash and vacuum the car which they did an excellent job. Very Happy with service. More

Great Customer Care It is unusual that someone would actually like getting their car serviced ! I usually get there early in the morning and wait while vehicle get It is unusual that someone would actually like getting their car serviced ! I usually get there early in the morning and wait while vehicle getting serviced. I am always greeted in a friendly, genuine manner. The wait flies by while having a cup of coffee and checking out the new cars. The show room is always immaculate. The service wait time is short, and the services performed are thoroughly explained to me. I am a big fan of Toyota vehicles and service. More