Panama City Toyota

John Nicholson made the purchase of our new 2013 Scion a pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convinc pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convincing and made it a nice deal More

Toyota had a call back about the driver door window parts not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. Matt helped me the first time and it was fixed. However, a week or two went by and the window broke again while my mom was driving again. This time Chad was that one who helped me. Chad has pretty poor customer services skills in my opinion. I had to wait for an hour for them to check out the door to tell me he was going to call me back with the part comes in. A month went by and I finally called the service department to ask them about the part and why it was taking to long to get a call. Well the part come in but didn't get an answer me why it took them so long to call me. I’m have to take another lunch hour to take my mom's car in and hope it gets fix correctly this time. I don’t believe the dealership is putting enough attention to this and this could have easily put my mom in the hospital or God could have taken her to heaven. I have tried to stress my concerns to the dealership but I don’t think they care and are not doing much to show. I have also coordinated my concerns with Chris Watson the Service and Parts Director and he has not been helpful. More

Mr. Nicholson was very thorough in explaining the features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask fo features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask for him for our next vehicle purchase. The dealership is very accomodating. More

Very friendly crew and ready to help. Making the experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. More

very smooth and easy car buying experience!!! Mr. Haire was very helpful and answered all of our questions!!! By far the best sales person we have ever dealt with!!!! was very helpful and answered all of our questions!!! By far the best sales person we have ever dealt with!!!! More

I brought my 2002 Toyota Sienna in today for oil change, when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was d when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was damage to the hood when it was brought in....which is not true and was not noted on the service report. After further examination ...the rep determined it was operator error and the service employee had left something up that did not allow the hood to close correctly. Sorry, this Toyota was purchased from this dealer new and it is concerning that a service person cannot close the hood properly, in addition, it really concerns me that a problem with the hood was reported that was not there, which is not the truth! Just because I am a female, this type of treatment does not sit very well....Honesty is a very big part of customer service and car care! More

This was the first dealership I went to. I talked to Allen and told him, I had no credit history. Allen was awesome and I was difficult because I had no clue what I wanted as far as buying new vs. used. Allen and told him, I had no credit history. Allen was awesome and I was difficult because I had no clue what I wanted as far as buying new vs. used. He was really patient and when I walked away, I didn't feel like he was upset or anything. He did check up on me and when I told him that I was going with Honda, he congratulated me. Well, Honda of Panama City wanted a crazy down payment and had an outrageous interest rate. So that was a no go. I also talked to Bay County Dodge and Hyundai who ran my credit through the dirt. It was bad. I was about to settle for a used 2010 Corolla, but my supervisor told me to go back to Toyota (good experiences). He was telling me to go there this entire time. I was hopeless, but I figured what the heck. Allen (who actually REMEMBERED ME from weeks ago) was really cool. He listened to me and let me know what was going on every step of the way. He told my story to Robert, they ran my credit ONCE and got me approved at a rate that was significantly lower than anywhere else! I mean Allen remembered me and remembered that I wanted a dark gray Corolla! How awesome is that? BTW, a lot of places claim that they "love our military personnel". These guys mean it! Haha! I sound like an ad, but I'm not. I am just so freaking happy that I got an awesome car and got to work with the most awesome car salesman that I have EVER encountered in my life EVER!!! More

The internet 'best price' button gave me the best no-haggle price for the vehicle, which was better than any other dealership in the area (Tallahassee, Jacksonville, Tampa, Mobile(AL), Dothan(AL). U no-haggle price for the vehicle, which was better than any other dealership in the area (Tallahassee, Jacksonville, Tampa, Mobile(AL), Dothan(AL). Upon arrival at the dealership I was assigned a sales consultant, Ian Salzberg, who was very friendly and helpful in setting up the deal. Ian, Jeremy G (sales manager), and the detailer (Pierre) stayed late on a Wednesday night to allow us to drive our new Camry home. We returned to the dealership on Saturday and Ian spent over an hour sitting with us in the car tutoring us on the Entune system. My past experience with this dealership over the past 8 years since moving to Panama City has been good. We currently own a 2009 Matrix, 2011 4Runner, and now a 2013 Camry LXE (traded in a 2003 Camry). We are a Toyota family and get all of our service done with the dealership and have had good experience there. More