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Panama City Toyota
Panama City, FL
2,946 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,946 reviews
March 19, 2013
This is my first purchase from this dealership. Sales rep Ed Haire was low pressure, very courteous and helpful in making a deal I was happy with. Raymond in the parts dept was also very courteous and h rep Ed Haire was low pressure, very courteous and helpful in making a deal I was happy with. Raymond in the parts dept was also very courteous and helpful in ordering a few accessories I wanted. Overall a very positive experience with this dealership. More
by dixiedog11
Employees Worked With
Raymond Barber, Ed Haire
March 08, 2013
mike was was helpful and patient with me and understood my needs, i was already sold on the vehicle but he took the time to take me out on another test drive until i felt confident my needs, i was already sold on the vehicle but he took the time to take me out on another test drive until i felt confident More
by ewhitlam
March 07, 2013
Michael was very helpful and informative while I was looking for the right vehicle for me. In the past I have felt pressured and intimidated by salesman however this was not the case this time. I hav looking for the right vehicle for me. In the past I have felt pressured and intimidated by salesman however this was not the case this time. I have referred numerous friends to Michael and they have all been pleased. I will definitely be back to see him for future vehicles. More
by Ll1118
February 28, 2013
This is the second vehicle I have purchased with Bruce. He always gives me his full attention and Ihave always trusted him and Panama City Toyota to provide me with the best deal for my purchase. He always gives me his full attention and Ihave always trusted him and Panama City Toyota to provide me with the best deal for my purchase. More
by genekelley
Employees Worked With
Bruce Harbin
February 27, 2013
John Nicholson made the purchase of our new 2013 Scion a pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convinc pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convincing and made it a nice deal More
by renner33
February 26, 2013
Toyota had a call back about the driver door window parts not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. Matt helped me the first time and it was fixed. However, a week or two went by and the window broke again while my mom was driving again. This time Chad was that one who helped me. Chad has pretty poor customer services skills in my opinion. I had to wait for an hour for them to check out the door to tell me he was going to call me back with the part comes in. A month went by and I finally called the service department to ask them about the part and why it was taking to long to get a call. Well the part come in but didn't get an answer me why it took them so long to call me. I’m have to take another lunch hour to take my mom's car in and hope it gets fix correctly this time. I don’t believe the dealership is putting enough attention to this and this could have easily put my mom in the hospital or God could have taken her to heaven. I have tried to stress my concerns to the dealership but I don’t think they care and are not doing much to show. I have also coordinated my concerns with Chris Watson the Service and Parts Director and he has not been helpful. More
by jpaguada
Employees Worked With
Chris Watson, Matt Thornton
February 24, 2013
Mr. Nicholson was very thorough in explaining the features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask fo features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask for him for our next vehicle purchase. The dealership is very accomodating. More
by Kolbe12
Employees Worked With
February 21, 2013
Very friendly crew and ready to help. Making the experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. More
by AlexeiVeras
February 20, 2013
very smooth and easy car buying experience!!! Mr. Haire was very helpful and answered all of our questions!!! By far the best sales person we have ever dealt with!!!! was very helpful and answered all of our questions!!! By far the best sales person we have ever dealt with!!!! More
by uncgirl
Employees Worked With
Ed Haire, Jeremy Gehlhausen
February 15, 2013
I brought my 2002 Toyota Sienna in today for oil change, when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was d when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was damage to the hood when it was brought in....which is not true and was not noted on the service report. After further examination ...the rep determined it was operator error and the service employee had left something up that did not allow the hood to close correctly. Sorry, this Toyota was purchased from this dealer new and it is concerning that a service person cannot close the hood properly, in addition, it really concerns me that a problem with the hood was reported that was not there, which is not the truth! Just because I am a female, this type of treatment does not sit very well....Honesty is a very big part of customer service and car care! More
by TSienna
Employees Worked With
Chris Myers
