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Panama City Toyota
Panama City, FL
2,946 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,946 reviews
December 16, 2013
Went to Toyota in Panama city because they offered a used car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. Duri car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. During the negotiation process we were informed that if we traded for two vehicles we could be given a GREAT deal. So I embraced the idea of a GREAT deal. I decided to trade in the 2008 Toyota Camry for a 2008 Honda Ridgeline and trade a 2012 Toyota Camry XLE fully loaded for a new presumably upgraded 2013 Toyota Camry XSP with very similar equipment. I was insured by the salesman that the vehicle that I was trading for had very similar equipped with the features of the 2012 Toyota Camry. But they had to have the vehicle transported in from anther dealership and would take a week or so to get in. Meanwhile, I went on vacation to Michigan for 14 days and would pick up the new car upon my return. The trade for the Honda Ridgeline went through except they informed me that they had to switch the trades of vehicles. They said they had to trade the 2008 Camry for the 2013 Camry and trade the the 2012 Camry for the 2008 Honda Ridgeline. I figured they were trying to get me the best deal and the best rates. What I didn't know or realize is that it locked me in to the unseen Toyota Camry that was being shipped in from another dealer. I went to the the dealer after my vacation to pick up my new car and assumed the new vehicle was what the salesman said it was with the equipment relatively equal to the equipment on the vehicle I was trading. Upon arrival to pick up my new car, the vehicle paperwork and sale process was completed and after a very long day at the dealership including returning it for maintenance due to a disturbing metal to metal noise, I drove the vehicle home which was 2 hours from the dealership. The next day I continued with the vacation time I had and left for another 7 days with the new 2013 Toyota Camry parked in my garage. Upon return from vacation, I realized that the presumed equipment that I thought was on the vehicle was not part of the equipment. I then contacted the dealer to inform them that the vehicle equipment was not what we had agreed on. They informed me that they showed me a list that had the equipment on the vehicle. They did show me a list prior but the list was very vague and not clear what the features the vehicle had. But I was insured by the salesman that the vehicle had MOST of the equipment that the other vehicle had. The dealership at this point informed me that I knew what I was trading for when, in fact, I was not aware of what the new vehicle equipment was. There were many discrepancies that occurred in this sale. 1. I was insured by the salesman that the equipment was comparable and it was not. 2. The trade-ins were swapped to lock me in to the two car deal without seeing the new vehicle being transported. 3. I was confronted person to person about the sales person immediately after the sale. (previously I was emailed from Toyota about the quality of service and professionalism from the salesman. I have bought and traded 4 times in 3 years from Toyota, 3 new and 2 used vehicles), 4, I have tried to contact this Toyota dealership about this problem many times and left messages to call me and was never contacted back or could never get anyone to answer. When I was wanting to buy a vehicle, I had no problem at all with return calls. I Have tried to contact the general manager at the dealership and never received a return call. I am very unhappy with the sale and have attempted to contact them on several occasions but have not ever received a return call. I cannot believe that business is allowed to be carried out in this manner. Its now been 2 months since the sale and no one will talk to me. The next step is contacting the Better Business Bureau and then the regional Toyota contacts. Why do I have to take this type of action to get results. I have had no problems with previous sales with Toyota but this incident has changed my opinion of Toyota as a whole from now on. I would not recommend anyone buy from this dealership in the future. I would gladly accept any calls from Toyota about this problem. It was handled wrong...I trusted my salesman, as in the past, to treat me with honor and respect. I am a retired veteran and truly know honor, respect, service, and commitment. I have not been treated in this manner. There is more. The salesman came in on his day off to complete the sale and apparently was in hurry to get back home. He never showed us features of the car. He didn't help us set up the phone with the blue-tooth system on the car after he said he would. We didn't even know how to turn on the daytime running lights that I finally learned through a phone call to the dealer. He handed us the keys and said enjoy the new car. The car apparently was not prepped properly because after we left, we returned to the dealership about a half hour later due to a metal to metal scraping noise in one of the wheels. The car was put into the service line and was finally worked on and finally made ready to go almost 2 hours later. Needless to say, It seemed like the whole deal got started off on the wrong foot. During the time I was attempting to contact and discuss the situation of the sale and the lack of expected equipment, I was told I could bring the car back in and TRADE it for something else but because the XSP package was a regional application, that they could not offer me anything more for the vehicle than what the base Camry SE was worth in trade in value. This made me very angry to think that what I paid for in a car that was supposed to be an upgrade package was worthless on a trade. I should at the very least been offered what I paid for the car to begin with. After this conversation, I informed the person I was talking to that I wanted to speak with the General Manager. I was informed that the GM was not there but he would have her contact me when she worked next. That was the last time I was able to contact or talk to anyone except for the reception operator. No one ever returned a call to me. What was irritating when this happened is that when I was contacting the dealership in reference to buying a car, I received calls repeatedly and often from the salesman, financial person, and sales manager. . More
by lionheart33
November 22, 2013
Brian and Brandon both made my buying experience great. They were both professional, courteous and easy to work with. I am very happy with the overall process. This was truly the best car-buying experience They were both professional, courteous and easy to work with. I am very happy with the overall process. This was truly the best car-buying experience I have had. Thank you! More
by tymel29
Employees Worked With
Branden Lamberson, Brain Guthrie
November 16, 2013
I was happy with the salesman,the service and the overall atmosphere that I received by visiting my local Toyota dealership,I would recommend them to friends and family. atmosphere that I received by visiting my local Toyota dealership,I would recommend them to friends and family. More
by TobyByous08
Employees Worked With
November 12, 2013
Thank you Joey and Dan for your hard work and dedication to taking care of your customers. We went to the dealership on a Sunday afternoon to look at a 2012 Corolla we had seen on the internet. We were no to taking care of your customers. We went to the dealership on a Sunday afternoon to look at a 2012 Corolla we had seen on the internet. We were not expecting to see anyone there at the dealership but a very nice and kind gentleman came out to greet us and see if he could help us and expressed the dealership was closed on Sunday but would open on Monday morning. The gentleman was Joey Abramo and just happened to be their at that moment. We expressed interest in the 2012 Corolla and he pointed out the vehicle and answered our questions. We told Mr. Abramo we would be back Monday afternoon after work. We live in Bonifay so it is approximately 1hr 15 min drive depending on traffic. On Monday afternoon we went back to P.C. Toyota and ask for Mr. Abramo, with regret he expressed the sales team had told him the corolla had been sold. He apologized to us and told us he would try to find us what we wanted within our price range. Joey also showed us the new 2014 Corolla they had gotten in and we went on a test drive. We were hooked. We have been married for over 20 years and never bought a new vehicle but we were hooked. After several test drives and negotiations we are now the proud owners of a 2014 Corolla S Plus sedan and our family loves it. If it had not been for the patience, hard work, and kindness of Mr. Abramo we would still be looking but with Joey and Mr. Dan Carlisle diligently working to seal the deal we couldn't be more pleased. Thank you Panama City Toyota. You are blessed to have Mr. Abramo and Mr. Carlisle as employees they truly do work hard for their prospective client. Joey and Dan keep up the good work. God Bless you bothl=. Mr. and Mrs. Billy W. Shirah Bonifay, Fl More
by cbsbws12345
Employees Worked With
November 07, 2013
This was our first time purchasing a vehicle with Panama City Toyota. We were very pleased with the customer service we received from Mr. Randy Lamberson and Mr. Brandon Lamberson. The purchase of our veh City Toyota. We were very pleased with the customer service we received from Mr. Randy Lamberson and Mr. Brandon Lamberson. The purchase of our vehicle was made easy and they were most helpful with all questions we had. Mr. Randy was a great salesman, and very informative. We appreciate all their help :-) More
by troysas
November 06, 2013
I am Rev Ronald Donnerstag, I came into the Panama City Toyota Dealership, looking to price a new car. I was greeted by Mr John Nicholson. He, approached me and my wife in a very nice friendly way, and a Toyota Dealership, looking to price a new car. I was greeted by Mr John Nicholson. He, approached me and my wife in a very nice friendly way, and asked what we were looking for, and we explained that we wanted a nice safe car for the money we could afford. Mr. Nicholson proceeded to show us around the large show room floor, which I noted was extremely clean. I was very impressed. He showed us several vechicles, and came to the 4 Runner, he explained everything about the vechicle. We were offered a test drive, and it was outstanding. We then proceeded to the table, in which we negociated the price, there still was a bit of a distance between, what I wanted to pay and what they antede for the car. Mr, Ed Haire the sales manager came to the table and introduced himself, and mr Nicholson offered to get some coffee for us, Well we came to a agreement, there was no hassel, or pressure by either of the gentlemen. We agreed on the price, and when I could pick up the car. I picked the car up 4 days later, and Mr. Jimmy Sickles came and wiped every door handle and window for marks and finger prints showing his care for the car and for the customers. I was so impressed on how the company and its employees handled us in the nogociations and in the delivery. I would highly recommend this wonderful customer car company to anyone who asks. Rev Ron Donnerstag More
by rdonner
October 11, 2013
I am sending this rating to let you know I really enjoyed my experiance dealing with Joey Abramo in the purchase of a Toyota Camry SE on 30 Sept 2013. I told him what we wanted to pay in payments and the ca my experiance dealing with Joey Abramo in the purchase of a Toyota Camry SE on 30 Sept 2013. I told him what we wanted to pay in payments and the car we was interested. He took the ball and rolled with it and came back and said that the details are being worked. As we were waiting Joey was constantly checking on us and made us very comfortable. Joey is very courteous, friendly, outgoing, and very informative. He answered all questions we asked. As I said our experience with Joey was a very pleasant and an enjoyable one. I have passed out a few of Joey's business cards to individuals I work with and I have boasted constantly of the experience we had with Joey and Toyota. Thank you very much, Joey, and Toyota, for making my purchase of a new Toyota Camry SE a rewarding and enjoyable one. The wife and I both just love this car and will definately continue to use Toyota as we decide to trade and/or purchase another automobile in the future. Sincerely Mike and Dyan Westerfield More
by flang1234
October 08, 2013
This is the second new vehicle I have bought from Panama City Toyota and Mr. John Nicholson, sales manager. First of all, Panama City Toyota has by far the best pricing on new Toyota's over other dealers i City Toyota and Mr. John Nicholson, sales manager. First of all, Panama City Toyota has by far the best pricing on new Toyota's over other dealers in a 200 mile plus radius. I reviewed the new vehicles ahead of time on the dealer's webpage and saw up-front pricing that blew other competitors away. I immediately contacted Mr. Nicholson by e-mail about the vehicle I wanted and the price I was looking to pay, and he immediately responded advising me the vehicle in the color I wanted was not available on the lot but he immediately worked without hesitation to find the right color vehicle at another location which he found. We came to a negotiated final price and the next thing I knew, the vehicle was on it's way to the dealership and arrived in just a few days. The whole process was extremely smooth and there was no pressure at all from John, just a genuine concern for what I wanted and at a price I was comfortable with. When I arrived at the dealership to complete the purchase, the vehicle was ready and waiting. Again, no pressure from John or the finance officer to pay more for anything I did not ask for. Finally, when I asked John about the rubber mats I requested during the initial negotiation as they were not in the vehicle, John again took the lead and without hesitation, told me he would personally procure the rubber mats for me and ship them to me as quickly as possible, even if it meant he would have pay for them out of pocket. I just bought the vehicle tonight and I believe John to a man of integrity and honesty and I will get the mats soon. Now that is "Outstanding" customer service. Thank you again John and Panama City Toyota. More
by bsarinas
Employees Worked With
October 08, 2013
John Nicholson sold me my Prius in February of 2012. My husband remembered how helpful he was and how hard he worked to get me a good deal compared to the other dealerships. He asked me for John's name an husband remembered how helpful he was and how hard he worked to get me a good deal compared to the other dealerships. He asked me for John's name and info so he could call, and ended up buying a 2013 Toyota Camry, sight-unseen! More
by windgail
Employees Worked With
October 02, 2013
I needed a car right away because I had sold my other on. John took care of everything and we walked out the door with a new car. One of the best car experiences I have ever had. John took care of everything and we walked out the door with a new car. One of the best car experiences I have ever had. More
by jcp0101
Employees Worked With
