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Panama City Toyota
Panama City, FL
2,946 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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April 22, 2014
2014 Corolla and 4Runner Thanks to John Nicholson, we were able to trade our 2011 Corolla and 2012 Highlander for new 2014 Corolla LE Eco and 4Runner SR5, and reduce our month Thanks to John Nicholson, we were able to trade our 2011 Corolla and 2012 Highlander for new 2014 Corolla LE Eco and 4Runner SR5, and reduce our monthly auto expense by $250. More
by haddence
Employees Worked With
April 16, 2014
Another Great Deal John Nicholson is a very knowledgeable and hardworking salesperson. I spoke with him several times on the phone, and when I came in, he already had a John Nicholson is a very knowledgeable and hardworking salesperson. I spoke with him several times on the phone, and when I came in, he already had a 4Runner ready for me test drive, inspected my Camry at lease end and had me out the door with a "killer" low new payment in my 2014 4Runner in about 2 hours. I was thrilled with the service I received in 2011, but even more so this time. Also, service visits are always quick and convenient. This dealership is top-notch! More
by owenss1
Employees Worked With
March 25, 2014
On 3/10/2014, I purchased a 2014 Camry from Toyota of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of the car and his pleasant character in making the deal. I was then sent to the finance department for the final paperwork. Branden Lamberson was patient in his explanation of the financing and warranties that were available. The transition of driving a truck for many years (my trade in) to driving a car has been easily excepted with the help from the staff at Panama City Toyota. I have since recommended the dealership to my friends. One of which has purchased a Camry also. I appreciate the feeling of a fair purchase and an honest dealership. Thank You, Janet Strickland More
by JStrick1010
Employees Worked With
Ramsey Parnell, Branden Lamberson
March 20, 2014
Management is great Even though my transaction was not as smooth as I would have liked I would like to commend the management of Sharlene and John for resolving my issue. Even though my transaction was not as smooth as I would have liked I would like to commend the management of Sharlene and John for resolving my issue. They were prompt and more than understanding in my displeasure. I think they went above and beyond in making me a continued satisfied customer for something that was not completely the dealerships fault I would recommend them to anyone. More
by ckmw2013
Employees Worked With
Sharlene Croteau, Jacob Mankoff, Shane Hughes, Ken Julian
March 01, 2014
I have purchased numerous new cars through the years, and this purchase was by far the easiest and most pleasant I have ever experienced. I give full credit to the exemplary customer care provided by John N this purchase was by far the easiest and most pleasant I have ever experienced. I give full credit to the exemplary customer care provided by John Nicholson II. John managed the transaction from my initial phone inquiry through delivery of my 2014.5 Camry XLE . Despite the fact that I changed my choice of exterior and interior colors twice, he took the changes in stride and promptly located the ideal vehicle for me, which was still on board an ocean transport. He also negotiated the best possible price for me, beating other dealerships I had contacted by a considerable margin. John's sincerity, honesty, and genuine care are evident from the moment you first contact him. I trusted John Nicholson II, and he fully justified that trust.I can give no higher recommendation. Milton M. Ply Niceville, Florida More
by Spadpilot56
Employees Worked With
John Nicholson II
February 19, 2014
Great to work with. Would advise anyone in my area to drive the few extra miles to get great service and good price. 2nd Toyota purchased from this dealership.. drive the few extra miles to get great service and good price. 2nd Toyota purchased from this dealership.. More
by ssspeters
February 13, 2014
Great experience, Mr. John Nicholson was more than polite, and went over everything and gave a great deal, he definetly went further than most dealers and was not just trying to close a sale, great pe polite, and went over everything and gave a great deal, he definetly went further than most dealers and was not just trying to close a sale, great people. More
by ddswanson
January 08, 2014
Had a great experience buying my scion FRS from John Nicholson. Very helpful and always extremely helpful and friendly, from ordering the car to thoroughly explaining the product to me. Great overall Nicholson. Very helpful and always extremely helpful and friendly, from ordering the car to thoroughly explaining the product to me. Great overall experience because of John. Made the process very simple and a very memorable day for me. Would definitely recommend John to anyone buying a car! Thanks Kellie Stockstill More
by KellieStockstill
Employees Worked With
January 07, 2014
I had the perfect experience when leasing my new Toyota Tundra. John Nicholson went above and beyond to make sure all my needs and requests were satisfied and found me the exact vehicle and best price sit Tundra. John Nicholson went above and beyond to make sure all my needs and requests were satisfied and found me the exact vehicle and best price situation. He is personable, professional, knowledgeable. honest and a true pleasure to work with. Jeremy Gelhausen answered every question I had about financing and was so kind to research my former lease and compare it to my new lease for me. It is because of excellent associates such as them that I now leased 9 Toyota vehicles from PC Toyota over the last 20 years. Thank you. Dave Schaler More
by daveschaler
January 01, 2014
Upon arriving at the dealership I was greeted by Joey Abramo. I told him what I was looking for and he guided me right to it. He was very informative answering all my questions and providing me with in Abramo. I told him what I was looking for and he guided me right to it. He was very informative answering all my questions and providing me with information on all the features of the vehicle. I was sure I was going to be driving away in a new Highlander. I was feeling very positive and happy with the service so far. I wanted a bigger vehicle, but was very happy and satisfied with my 2008 Toyota Avalon I bought 5 1/2 years ago. If the deal was right, I would have walked out with a new car. I didn't have to trade in my car for a new one, I was just weighing my options. I still love my Avalon. The first deal was most definitely not a good deal, so of course I turned it down. We finally got to an offer the negotiator said he would not budge on. He then said there may be another Highlander on the lot that he could give me a good deal on. I was open to this at first. I test drove one and when acquired about a different one he became very rude to the salesman. At one point even yelling at him. This did not sit well with me. Even inside at the negotiation table, I could hear his tone and frustration in talking with the salesman. My good feeling was fading very fast. The time was approaching 7 pm and Jacob was ready to go and made that very clear to all around. They started locking doors and pushing customers out. It was to the point where Joey apologized to me and asked if I could come back Monday morning. At the time I said yes. I had a whole day to research and contact friends and other dealerships on the vehicle I was wanting. I told them that Toyota wouldn't come down to my price because it was the only 2014 on the lot and they had a list of people who would pay sticker price on the vehicle, more importantly I told them how rude the negotiator became when I didn't agree with his price and how rude he became at closing time. The more I thought about it on Sunday, the more uncomfortable I became about going back on Monday morning. When Joey called me Monday morning I expressed my feelings. I let him know that I understood the business process of the negotiator to get the best deal for Toyota, but the rudeness that came with it due to me not falling in love and accepting his deal right away, and the fact that the clock was approaching closing was unacceptable. I made sure to let Joey know that he did an awesome job selling me that vehicle. I was ready to walk away with it. He then asked if he could get it down to my price would I be interested. At this point I already had a bad feeling in my stomach and really wasn't interested in dealing. I then had put in to dealers down south who had more than one 2014 Highlander on the lot to see what kind of deal they could make me. Bottom line, I was ready to purchase a new car if the deal was right and if I didn't get that pit in my stomach after starting the negotiations. Not because of the price, but because of the attitude and rudeness of Jacob Mankoff. Joey Abramo is an asset to Toyota and is excited about the vehicles he sells. He brings that excitement to the customer. He would have sold a car that evening if his negotiator wasn't so rude. More
by deloresdesk
Employees Worked With
Jacob Mankoff
