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Panama City Toyota
Panama City, FL
2,952 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,952 reviews
June 02, 2014
Great Experience A couple of weeks ago I was contacted by John Nicholson about ending my current lease. On Saturday, May 31 I met with John and in 2.5 short hours drov A couple of weeks ago I was contacted by John Nicholson about ending my current lease. On Saturday, May 31 I met with John and in 2.5 short hours drove away in a new RAV4 John was friendly and extremely thorough throughout the entire process. He let me know ALL my options and was very knowledgeable in all aspects of the sales process. GREAT sales consultant!! More
by ljcomeau
Employees Worked With
May 21, 2014
Great Experiences over 3 years We have had many experiences over the years with different dealerships in Michigan and Ohio and have never been as pleased with a dealership as we are We have had many experiences over the years with different dealerships in Michigan and Ohio and have never been as pleased with a dealership as we are with Toyota in Panama City. We have been working with them for 3 years with leases and a recent purchase. The professionalism and care is outstanding! The latest salesman that worked with us was John Nicholson. He was fantastic! He understood what I was looking for in a vehicle and was not the least bit "pushy" with his sales approach. He was very pleasant on the phone and followed up with his offers and had everything in order with Branden Lamberson (the finance person) when we arrived. What a good experience! Also, the service department is like no other that I have been to. We have serviced our vehicles for the past three years with them..... Again, most professional, and "on time" which is greatly appreciated in this busy world of ours. We will always do busniness with Toyota in Panama City! Best experience EVER! More
by skgoulding
May 17, 2014
Quality Service and Quality People I was involved in a total loss and had to replace my car of 10 years. This wasn't a planned purchase, so the frustration level with having to find, ne I was involved in a total loss and had to replace my car of 10 years. This wasn't a planned purchase, so the frustration level with having to find, negotiate for, and buy a new car was high. I tried some other Toyota dealers before coming across Panama City, which was 120 miles away from where I live. The other dealerships I tried were horrible. Too much haggling and feeling like I wasn't being treated fairly. When I first started talking to Garrett Barker (my salesman) I immediately felt at ease. He was calm, collected, and very, very helpful. I mean, I was like the most annoying person ever with my thousands of questions and waffling over prices and - well, let's just say he was patient and cool with me despite it all. He worked with me on pricing and got me, what I believe, was an amazing price on a new Toyota Corolla. I may have had to drive 120 miles to find a reliable dealership, but it was totally worth it. I would recommend Panama City to everyone, because they definitely earn your business. Oh, and the car is fantastic. They even filled the tank up! More
by KirbyBridges
May 11, 2014
Professional, quick and honest John called Me regarding my lease due date, he also advised me that there were some specials going on at this time , I went to the dealership spoke wi John called Me regarding my lease due date, he also advised me that there were some specials going on at this time , I went to the dealership spoke with john regarding my options and told me I could actually turn my lease in early, I was in the market for another Toyota I am very loyal to the product and service center. John was very professional, polite and there was no reason not to switch that day which I did. I have bought from Panama City Toyota since 1995 I believe 8 vehicles. All of the personnel and your dealership are true professionals. More
by retiredlaw
Employees Worked With
April 27, 2014
Happy customer Had absolutely no plans of buying a car today. Now I have a brand new Camry in my driveway. This was the third car we have purchased from Panama City Had absolutely no plans of buying a car today. Now I have a brand new Camry in my driveway. This was the third car we have purchased from Panama City Toyota, and it won't be the last. More
by antheader
Employees Worked With
John Nicholson
April 27, 2014
John Nicholson We have bought or leased 5 cars from Panama City Toyota. Three of these cars we bought from John Nicholson. He has always been a straight shooter an We have bought or leased 5 cars from Panama City Toyota. Three of these cars we bought from John Nicholson. He has always been a straight shooter and although he wants to make the sale, he also wants what is best for us and lets us know when the best deals are available. We will continue to go to John at that dealership whenever we are in need of a car! More
by msommer
Employees Worked With
April 22, 2014
2014 Corolla and 4Runner Thanks to John Nicholson, we were able to trade our 2011 Corolla and 2012 Highlander for new 2014 Corolla LE Eco and 4Runner SR5, and reduce our month Thanks to John Nicholson, we were able to trade our 2011 Corolla and 2012 Highlander for new 2014 Corolla LE Eco and 4Runner SR5, and reduce our monthly auto expense by $250. More
by haddence
Employees Worked With
April 16, 2014
Another Great Deal John Nicholson is a very knowledgeable and hardworking salesperson. I spoke with him several times on the phone, and when I came in, he already had a John Nicholson is a very knowledgeable and hardworking salesperson. I spoke with him several times on the phone, and when I came in, he already had a 4Runner ready for me test drive, inspected my Camry at lease end and had me out the door with a "killer" low new payment in my 2014 4Runner in about 2 hours. I was thrilled with the service I received in 2011, but even more so this time. Also, service visits are always quick and convenient. This dealership is top-notch! More
by owenss1
Employees Worked With
March 25, 2014
On 3/10/2014, I purchased a 2014 Camry from Toyota of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of the car and his pleasant character in making the deal. I was then sent to the finance department for the final paperwork. Branden Lamberson was patient in his explanation of the financing and warranties that were available. The transition of driving a truck for many years (my trade in) to driving a car has been easily excepted with the help from the staff at Panama City Toyota. I have since recommended the dealership to my friends. One of which has purchased a Camry also. I appreciate the feeling of a fair purchase and an honest dealership. Thank You, Janet Strickland More
by JStrick1010
Employees Worked With
Ramsey Parnell, Branden Lamberson
March 20, 2014
Management is great Even though my transaction was not as smooth as I would have liked I would like to commend the management of Sharlene and John for resolving my issue. Even though my transaction was not as smooth as I would have liked I would like to commend the management of Sharlene and John for resolving my issue. They were prompt and more than understanding in my displeasure. I think they went above and beyond in making me a continued satisfied customer for something that was not completely the dealerships fault I would recommend them to anyone. More
by ckmw2013
Employees Worked With
Sharlene Croteau, Jacob Mankoff, Shane Hughes, Ken Julian
