Panama City Toyota

We loved our mercury grand marquis, but at 20 years of age it couldn't be counted on for trouble-free long distance trips anymore. We researched on the internet and decided to replace it with a Camry XLE age it couldn't be counted on for trouble-free long distance trips anymore. We researched on the internet and decided to replace it with a Camry XLE, then sent emails out to several dealerships in several states to see if they could meet our car details and price. PC Toyota was by far the most responsive to our inquiries. John Nicholson worked with us over the phone to find the car we wanted (it was in another state) at the price we needed, and two days later the car was waiting for us at the PC dealership. The car was even more than we expected, as was the amount of time John (thank you especially for the ashtray!), along with Jim Frank, took to make sure we were comfortable with all aspects of a 2013 model car (what? No key?!!). Robert Hernandez was excellent to work with on the financing, even finding an option for us that saved us more money on the car deal. Thank you John, Jim, and Robert for all you friendly and professional assistance, and thank you PC Toyota for our new Camry. More

Let's start here: WOW!!! I just bought my 4'th vehicle from this dealer, 2'nd from John. I love my new Tundra, and how this dealer made me feel about the deal! My F-150 started having mechanica vehicle from this dealer, 2'nd from John. I love my new Tundra, and how this dealer made me feel about the deal! My F-150 started having mechanical issues, and I could not fathom some of the stuff the local Ford dealer was coming up with. John was very patient in finding what was important to me on my next vehicle and explaining the various ways we could go on several options, very patient in my indecision on a couple of choices, gave me a GREAT price, and I got a good trade-in on my sick truck. Turned out the right Tundra for me was not on the lot and he got it quick from Jacksonville, and made the whole experience as comfortable and smooth as could possibly be. There was never any pressure, always support and enthusiasm. Throughout the whole experience, he always kept me updated on the situation. Robert covered the business end of things. He spent considerable time with us coming up with different financial options for us; we were considering the complication of including a buyout on our Prius lease rolled in to the deal. He explained the pros and cons of each option, so I feel confident that in the end we have the best option for our best interests. I can't say enough about these guys and this dealership. I have no affiliation in any way with them, but if there is any question in your mind, these guys are the real deal, as opposed to another dealer down the street. Thanks so much to John, Robert, and PC Toyota!!! GREAT JOB!!! More

From the time I walked in to the time I walked out with they keys was less that 1 hour. I knew what I wanted and they didn't waste my time trying to convince me otherwise or trying to talk me into anythin they keys was less that 1 hour. I knew what I wanted and they didn't waste my time trying to convince me otherwise or trying to talk me into anything extra. John worked with me past closing hours on his day off! James presented me an offer better than I would have asked for and Josh had me out of financing in less than 5 minutes. More

Purchased a vehicle from John Nicholson. John provide the best seen to date customer service I have received in over 30+ years. He is an outstanding salesman second. First he is an awesome person. He the best seen to date customer service I have received in over 30+ years. He is an outstanding salesman second. First he is an awesome person. He was patient, polite, and proactive. He is knowlegeable in all facets of his job. We felt like family when we left the dealership. He also has the respect from his peers. We will definetly purchase another vehicle from this dealership and we will personally ask for John Nicholson. He is truly an asset to your company. Please do not stuff this review somewhere, but personally thank him and reward him. People like John keep people like you in BUSINESS! Mike Miller, Retired MSGT, USAF More

World class customer service. Joey Abramo met us with a smile on his face and eager to meet our needs. He was relentless seeking out our requests. We reviewed multiple vehicles with Joey and his number one smile on his face and eager to meet our needs. He was relentless seeking out our requests. We reviewed multiple vehicles with Joey and his number one mission was meeting our needs. James Reese was a Toyota knowledge juggernaut. Assisting Joey, James helped scour the Internet and dealer inventory for our future vehicle. Once our vehicle arrived, no time was wasted adding the previously selected options. We received notice the vehicle had arrived and was ready for pickup. Joey and James then turned us over to Jeremy Gehlhausen, which is their finance power house. Jeremy's J.P Morgan like finance knowledge was evident while he single handedly contrasted and compared every option available while speaking in terms that were understandable to my wife and myself. Very rarely can somebody state that they are 110% happy about financing a vehicle, but after that experience, I truly can. Thank you Joey, James, and Jeremy! More

While traveling back to Michigan, pulling our camper, our 2006 Toyota Tundra developed excessive road noise. Panama City Toyota was the nearest dealership so we stopped to see "if we had a problem". Guess 2006 Toyota Tundra developed excessive road noise. Panama City Toyota was the nearest dealership so we stopped to see "if we had a problem". Guess what, a $5200.00 estimate of repairs had us in a really hard place to be. We were 1,000 miles from home, in a strange city, strange dealership with major repairs recommended. Since the rear end of this truck had been totally replaced ONLY 28,000 miles before at a Toyota dealership in Michigan it did not seem that we would be well served to repair it again at 108,000 miles. And, being assured that this was not "usual" did not help. Ke!vin Wiese was totally helpful. A very pleasant young man. He gets a 10!!! He introduced us to John Nicholson, a very experienced and congenial salesman. John was very helpful trying to find us another vehicle which had to be a truck capable of pulling our camper. Our wish was for a truck the same blue, with the disappearing rear window, and 4 doors. The nearest was in Jacksonville, FL, at least a day away. We settled for a "spruce metallic" green double cab. It was in stock and we could leave the dealership with it that day. It was not the same color, it did not have the disappearing rear window and it was the smaller back seat area (that was a tradeoff to keep the bed size). From that point everything was put in fast motion. Although we said we needed a payment amount before we finally deceided we didn't get that figure until just before we signed the papers. This is the only part of the deal that I look back at unhappily. I guess it's my own fault as I allowed us to be "handled" through the process. John did call the next day to find out how we were doing. Anyone who pays sticker price deserves what they got!!! John rates a 9!! Finance man Robert Hernandez was efficient and knew his job but could use a little more "patience" with his customers!!! I would have given him a 8.5 before this morning when I called to find out where our paperwork was. I had spoken to John earlier and he assured me all I had to do was go to our local Secretary of State office to plate our vehicle. When they had no paper work (and we had traveled 40 miles one way!!) I called for John but he wasn't in, I than asked for Robert. To say he was short, abrupt and acted like I was wasting HIS time would be an understatement. If it weren't for a young lady by the name of Alex I would be giving really low marks right now!!! Robert you now get a 7 -- don't ever forget the "aftercare"!!!! It's what brings the customers back as much as anything else!!! I am going to finish with "thumbs up " to the dealership and all other personnel we encountered while there. I have never seen such a welcoming dealership in my life. Where else can you get free doughnuts in the morning, subs for lunch, a great lounge area and so many clean, happy employees!!!! The whole place was spotless and that says a lot about the care your vehicle is going to receive!!! Still wish the truck was blue though!!!! Maybe next time!! More

I have bought from Panama City Toyota before. The people there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look a there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look at a car that I saw online and I bought it today. I have recommended this dealership to many people I know, as I am very proud of them. When your in Panama City, Fla the next time and looking for a vehicle why not check them out. All I am is a very happy customer! More

I recently purchased a 2012 Toyota Sienna LE (color - Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and finalized the deal on 9/18/2012 around 4:30 pm at $29,600 sale price plus tax and tag. They called us back saying car would be available on Monday (9/24/2012). When we went there around 4:30 pm on Monday they started saying they assumed that we would be paying cash, which was never discussed over the phone. We had only asked about the sale price plus tax and tag, now they say the price was $33,000. Then they started bringing papers with different quotes numerous times. It was very frustrating. We asked about financing at 0% for 48 months or 0.9% for 60 months but they said we were not eligible for this, even if Toyota Corp. offered it. They said for this price they could not give us this financing offer. Since we had driven one and half hours with two children (one six years and the other 10 months old), we thought OK we'd give them $50 more to finalize it at $29,650 and made the deal at 29,650+Tax Tag and tile. They kept coming and going a number of times with additional paperwork. Finally, we signed the papers at 9:00 pm and drove back arriving at the house around 11:30 pm. During the next couple of days, we did not get chance to review the paperwork on the van as our daughters were running fevers. We reviewed the paperwork about 9/30/2012 and saw that they have charged us -$ 690 in dealership fees. Dealership fees were not discussed earlier and we were not told by the salesman, to whom we spoke, that these charges would be in addition to the sales price plus tax and title. On Monday October 1st, I called the salesman and asked him about the dealership fees and he said this is the way they make a profit. I asked him to return that amount but he said he was not going to give us even a penny. I told him I was going to return the van and he said we were most welcome to trade it. This was a disgusting and unprofessional manner of dealing with the public. We finalized the deal at sales price of $29,650, which should have included the dealer fees, as I was told the only other cost would be for tax and title. It seems that the sales agent of Panama City Toyota Scion was concealing the information. More

John and Garrett were both showed detailed interest in trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the d trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the details and was superb! I felt like I could call him anytime and to answer questions etc. Great! More

Ian was very informative about the car and helpful. The dealership is located close to home, is clean and very nice, all the employees were friendly and helpful. This was the first car we have purchased f dealership is located close to home, is clean and very nice, all the employees were friendly and helpful. This was the first car we have purchased from Panama City Toyota, but will not be the last. Thanks Ian for a great experience. More