Panama City Toyota

Great People Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last visit was for scheduled maintenance and I have not met a discourteous employee yet. The young man who wrote up it ticket explained what was due, what it would cost and how long it would take. That is the kind of service I like - completely explained but with no pressure. Thanks! More

Fixed stuff I didn't even ask about for free! There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. More

Excellent Customer Service I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my ow I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my own stupidity, I got the usual warm welcome, and I was able to drive out all fixed up in 45 minutes. I don't think anybody can beat that. More

Excellent Service Representation of PC Toyota While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young man. As a committed Service Department employee, he suggested a rental car if needed for the night, at no charge to me. He made sure my car was taken care of ASAP . He is An excellent employee and representation for Panama City Toyota.. More

Routine maintenance I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. Th I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. The keep me up dated in the progress and if any problems or recommendations. Chris Schmidt is a credit to your establishment. More

Guy in the Parts Dep has a major attitude. I was planning to add approx. $1500 worth of after market to my recently purchased truck. Spoke to the guy in Parts and he was giving me a major attit I was planning to add approx. $1500 worth of after market to my recently purchased truck. Spoke to the guy in Parts and he was giving me a major attitude... acting like I was interrupting his day and he was actually a smart-mouth. So I interrupted him and said I'd need to get back to him and I called another Toyota dealership and they are going to get my business. More

Poor Service Experience I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making a noise when I used them and also was hearing a "scraping" sound on the driver side under the seat area randomly as if something was loose. I took my vehicle in and advised I needed these issues checked out as I was driving back home in a few days and it was a 850 mile trip and especially the ABS light as when the ABS light came on you could not put the car in cruise control mode. I left the vehicle for two days. When I picked it up I was told my tires needed rotating, they cleaned some debris off the ABS sensor, I had told them it had to be replaced previously as it was not functioning correctly, could not hear any "scraping" sound when driven and they did not check my brakes. As the dealership was over an hour away and I had to leave that weekend I was not able to leave it longer. On my trip home I was not able to put the car in cruise several times due to the ABS light randomly coming on and also listened to the "scraping" noise all the way home. Thankfully my brakes worked ok on the trip. Not only did they waste my time and money but put my safety at risk. I took my vehicle to my Toyota Dealership in Rockwall TX when I got home and all of my brake pads needed replacing and the ABS sensor was not functioning. I found the service rep I worked with to be not friendly or helpful and felt he just brushed my concerns aside. I have always received excellent and courteous service from my home dealership and this was very disappointing. More

Great buying experience! This was my first experience car shopping without a sidekick with me. After feeling like it was "take it or leave it" at another dealership, I was rel This was my first experience car shopping without a sidekick with me. After feeling like it was "take it or leave it" at another dealership, I was relieved to meet a friendly, helpful face at Panama City Toyota! Clint was easy to talk to and didn't make me feel like my expectations were impossible. He got me in a certified vehicle that suits mine and my family's needs at a great price! Thank you Clint and George for making this experience a stress free one! I will definitely be recommending your dealership. Clint's customer service was excellent!! More

Excellent Service We recently purchased a car from the lot at Panama City Toyota from a young man named Ramsey. He was always there when we had questions or made calls We recently purchased a car from the lot at Panama City Toyota from a young man named Ramsey. He was always there when we had questions or made calls to inquire things from him directly making it easy to work with this dealership. Thanks again for all of your help. More

Don't bother going here. But a Honda.. This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it would be in, DVD package installed, a week later. After the week was up, we called to check in only to find out that employee no longer worked for them and no one knew where our van was. This left us for 3 days, I have 4 children under 8, with no family vehicle. When the van finally arrived, there was no DVD installed and they "could do nothing for us" until the following weekend. The weekend rolled around and my husband called to confirm our appointment only to be told they did not schedule the time snd it would be imposdible. It was pushed back another weekend. My husband drove the hour and a half there today only to discover that the DVD package we paid for can only be installed at the toyota headquarters and we would get a cheaper version that could not be operated from the dashboard. Again, their mistake but there was "nothing they could do" except order us a new van and we could pay the difference. If I had a dollar for everytime they gave us their word that they would fix our problems, we could buy 2 new vans. They are completely unconcerned with customer staisfaction or taking care of making THEIR mistake right. We are a young family that thought we were getting a great experience and a perfect van. It turned into a nightmare of dishonest people and little concern for their mistakes and our Inconvience. Saying they are "100% committed to making sure customers are happy with their purchase" is a complete fabrication. Save yourself the headache and go buy a Honda. More