Palmetto57 Volkswagen - Service Center

Service recall I had the worst experience with the service department at Palmetto 57, specifically with employee Eddie Colon. On July 21 I scheduled an appointment t I had the worst experience with the service department at Palmetto 57, specifically with employee Eddie Colon. On July 21 I scheduled an appointment to take my car in for a recall service on July 29. I received a courtesy call and a text on July 27 to remind me of my service appointment on July 29. Took my car in for service and when I get there I was told that there was a part that needed to be order for that recall. I asked the employee Eddie how come the part was not order prior to me taking the car in? He answered was I don't know. No empathy, no apologies, he had no regards for my time. Then he was told, by what I assumed was a mechanic, that the part had to be order by using the car VIN. He goes into the office comes back 10-15 minutes later to tell me that the website was down and he could not order the part. I was so frustrated that I had canceled my Sunday plans to get my vehicle in for service and it had being of time. I told this guy that I was so disappointed with the service provided that I was considering taking my car to another dealer, and then proceeded to provide me with other Volkswagen dealers information. Obviously Palmetto 57 dd not need my business. More

Service In and out for service done in one hour scheduled on a Saturday morning, car washed and running very smooth, 8 months left on our current lease. Ex In and out for service done in one hour scheduled on a Saturday morning, car washed and running very smooth, 8 months left on our current lease. Excellent Santiago Aragon Jr. More

Top service It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on More

EXCELLENT SERVICE I got my car back earlier than expected, and it was clean as a whistle and not a penny over what the quoted cost of service. I got my car back earlier than expected, and it was clean as a whistle and not a penny over what the quoted cost of service. More

Services sucks! I called to make an appointment for saturday in am. Went to take my car and have it drop off. A few hours later they call to tell me that my car had a I called to make an appointment for saturday in am. Went to take my car and have it drop off. A few hours later they call to tell me that my car had a leak on thermostat housing and the repairs & labor is going to cost over $600 to fix it. I decided not to fix it. I went ahead & buy the parts myself and put the parts on myself. Once I install the parts. It still had the leak. Service dept totally lie to me & rob me for $100 just diagnose the problem. Bt they couldn't detective problem. I just to refund my money to put back in my credit card & they didn't do that after knowing that they couldn't find out where the leak was coming from. I learn NOT to ever take my car to this dealership. I I advise anybody NOT to do services with this dealership. More

poor workmanship I recently had my 2012 Passat in for a problem with the electrical Diagnostics found the master fuse needed replaced as it was not charging the alte I recently had my 2012 Passat in for a problem with the electrical Diagnostics found the master fuse needed replaced as it was not charging the alternator. They changed the fuse charged $360.00 and said it was fixed...Upon picking up the car I noticed it still has warning light on for the lights..Daisy checked it and said Oh the running headlights are out. I asked why they didnt check this before and she said she didnt know...I drove the car for 2 days before it died in the middle of the road.. I called the service dept and all they would tell me is to tow it back in but they would not pay the tow bill. This time I towed it to Deel who ran a diagnostic and found that the wire to the main fuse was not tight and had come off. So for another $125 plus the tow, car is fixed I would not recommend Palmetto57 for anything! More

Happy with results Greeted me and took car in fast, Moe knows his stuff, felt treated righteous. Happy with repairs. Excellent treatment will definately go back to get c Greeted me and took car in fast, Moe knows his stuff, felt treated righteous. Happy with repairs. Excellent treatment will definately go back to get car service. More