Palmetto57 Volkswagen

Pablo Mata was excellent as a service guy. He made me feel comfortable and left me with a feeling to come back and see him again anytime i have problems with my car. Thanks feel comfortable and left me with a feeling to come back and see him again anytime i have problems with my car. Thanks More

Cut some costs in order to make the deal, that is something that almost never happens dealers are always money hungry and try to get you to pay top dollar. He is a good guy and i would recomend to an something that almost never happens dealers are always money hungry and try to get you to pay top dollar. He is a good guy and i would recomend to anybody in need of a car. More

DON'T EVER GO TO THIS DEALER FOR ANYTHING !!! THEY'RE SCAM ARTISTS AND TOTAL LIARS !!! HORRIBLE CUSTOMER SERVICE, THEY DON'T FOLLOW THROUGH ON ANYTHING !!! HAD TO CALL LIKE 30 TIMES TO GET ANSWERS. WORST SCAM ARTISTS AND TOTAL LIARS !!! HORRIBLE CUSTOMER SERVICE, THEY DON'T FOLLOW THROUGH ON ANYTHING !!! HAD TO CALL LIKE 30 TIMES TO GET ANSWERS. WORST EXPERIENCE AT A CAR DEALER EVER IN MY 50 YEARS BUYING CARS. GO TO GUNTHER VW !!! SAVE YOURSELF FROM WHAT I WENT THROUGH, I CAN'T STRESS ENOUGH NOT TO GO TO ESSERMAN ANYTHING !!! More

I recently purchase a "Brand New" 2012 Bettle 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team i 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team it was an engine light valve that need it to be replaced, after I take car with me I noticed the window does not close properly (dont go all the way up), I called my Sales Agent Ignacio Socias and to my surprise his response was: Oh those cars came with that defect you will have to deal with it, this information was not provided to me when I purchased the car and NO I dont have to deal with a defect that came with the car, due to my work I couldnt go back to the dealer to have that fix and was planning to go this coming saturday 07/28/2012 and to my luck last night coming back home from work (half way) I was stranded on the side of the road at 7:00pm (engine light came on) and car was overheated to 197 degrees. Called my "Sales Agent" and request a towing and also a car for me to be able to go to work today, he said he was going to send a towing truck but that he couldnt give me a car to use while the "Brand New" car was on the shop that he was going to call me back. After 2 hours waiting for the towing truck and plenty of calls made to Ignacio and the person of the towing company the guy arrived to pick up the car at 9:00pm, drop me off at my house and take the car to the dealer. What kind of service is that, specially for a woman being stranded on the side of the road at that time and not getting back to you when they promised to call back? And to make this day more "beautiful" from Service just called me to ask me why my car was there, is there any type of internal communication between them? I shouldnt be dealing with all this for only being with that "Brand New" Car for only 10 days. Please do research prior to investing... More

Horrible customer servic,e the service manager had a terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for th terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for the 30,000 service on my cc sport and some guy comes to me says the battery is dead we cant start the car...i replaced the battery 1 year ago but i wanted to see how far they... read more will take their lie..it never stopped i told them it was very suspicious what had happened and i was almost escorted out of the place..my lease is up in february..lets see what happens when they call me begging for my business dont ever set foot on this dealerships..shady at best. More

they waited a monyh and a half to tell me what was wrong with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up that after so much waiting provided me one. At the beginning they tod me to fix my card would replace a week but everytime it colled didn't me answer More

My sunroof drains experienced a meltdown out-of-warranty. Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their sk Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their skilled service tech removed my entire headliner and all interior trim above the doors to repair my sunroof drains. Amazingly, the car doesn't have any rattles and the light beige headliner and all interior upholstery looks like new even after the exhaustive work performed by the technician. Best of all, they worked with VW Customer CARE to provide me with payment assistance for the repair. When I returned with a blown fuse for my dome lights a few days later, Pablo replaced it free of charge and the service manager who was off for the day saw me entering the dealership from the highway and called to check if everything was okay. That's the kind of service that's hard to find these days. Esserman VW is not the closest dealership to me, but they have shown a level of service above and beyond any other dealerships I've been to, making it worth the extra miles to get there. With more reviews on this site than any other VW dealer in the South Florida area, there's good reason they rate so highly! Thanks, Esserman VW!!! More

Very happy with car, feel we got a good price, and would recommend the dealership to friends. All in all, am happy with the purchase. recommend the dealership to friends. All in all, am happy with the purchase. More

The people who work there have no customer service skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a bunch of times if I was sure that I had never been in accident. They wanted me to call my insurance company and have them pay for an axle replacement and kept asking me if I was sure I had never been in an accident. Another time they put the wrong blinker light (a left blinker light on the right side) in my car and gave me an attitude when I went to complain about their service. Sadly I choose to go again when my window broke and I went to get it fixed as an emergency. Daisy Zabala asked me if i had an appointment and I told her no, that it had just happened and that I couldn't leave my car without a window because it might get robbed or damaged by rain. She insisted that I had to make an appointment, another service consultant was able to help me. Mind you, my car is still under warranty. I will never go back there, even if I have to drive 30 miles to go another VW. The worst service consultant is Daisy Zabala, if you decide to go there after reading this review ,at least ask for someone else if she approaches you. More