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Palmetto Ford Lincoln - Service Center
Charleston, SC
272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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272 Reviews of Palmetto Ford Lincoln - Service Center
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February 10, 2020
Complimentary Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. In just a few days, I will be able to drive my Fusion without worrying about losing power steering. More
by doris1si
Employees Worked With
Other Employees :
Mr. Graham Eubanks, President , Jim McMaster, Chris Beckett, Don Beckett
January 20, 2020
JUST WOW! Great service, and stress free! John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issu John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issue with my warranty correctly. He was very prompt on providing me with a rental car and updating me on the progress of my car. He also explained my car's issues clearly to where I could understand them. He took away the stress and made this process easy. I would highly recommend John! More
by cnicholson757
Employees Worked With
John Mount
January 10, 2020
Service Employee Don Beckett has demonstrated Courtesy /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls More
by esm341
Employees Worked With
Don Beckett
September 10, 2019
Brake line Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks, Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks,Ed McCoy More
by Ed McCoy
Employees Worked With
July 22, 2019
Seat belt trouble Spent all day taking my car to car shops to try to fix my seat belt latch. (Obviously not safe to drive with no seatbelt!) Finally spoke to Jim on the Spent all day taking my car to car shops to try to fix my seat belt latch. (Obviously not safe to drive with no seatbelt!) Finally spoke to Jim on the phone at Palmetto Ford and he told me he was the guy that was going to help me. Boy was he right! After 3 car shops and 2 parts places, Jim had my latch fixed in less than 5 minutes! I purchased my first car here 4 years ago and I’m definitely a Palmetto Ford customer for life! Thanks Jim!! More
by Meganmg129
Employees Worked With
Jim Moody
July 15, 2019
Nice surprise! We always hear about the not so good experience we can have when getting a service or product purchase but there are those exceptions that should be a We always hear about the not so good experience we can have when getting a service or product purchase but there are those exceptions that should be acknowledged. During a recent service with Palmetto Ford of Charleston which was repaired to our satisfaction I made mention of a minor hit and run in a parking lot to our rear bumper and what I was going to do myself to repair the scratches. Fortunately I was talking with Jim Moody, Service Lane Manager, who not only told me that what I was going to do was not correct but he provided me with the matching paint color sample and the instructions to repair it correctly. Thanks Jim for preventing a bigger problem than I already had and the methods to correct it. This was a step above and beyond and it is appreciated. More
by George
Employees Worked With
Jim Moody
June 20, 2019
Great Service both body and repair We meet Jim at Palmetto Ford after an rear end accident to our Lincoln Navigator he handled everything including insurance prep very professionally. We meet Jim at Palmetto Ford after an rear end accident to our Lincoln Navigator he handled everything including insurance prep very professionally. For aprox 1 and 1/2 years now Jim has handled servicing on all 3 of our Ford vehicles, Jim has made us extremely comfortable with Body work, mechanical repairs and customer service. We will recommend Jim and Palmetto Ford now and in the future for all vehicle needs. THANKS JIM More
by donb
Employees Worked With
Jim Moody
April 29, 2019
Bob Pace Service Advisor & Dept. Are Awesome I have been going to Palmetto Ford for my 2016 Mustang service needs for 2 years now. This review is way overdue. I've had nothing but top notch servi I have been going to Palmetto Ford for my 2016 Mustang service needs for 2 years now. This review is way overdue. I've had nothing but top notch service. Bob is my go-to advisor. He is extremely friendly, knowledgeable and professional. As well is the rest of the team. I love the personalized service and attention I receive whenever I need to go there. Having the same advisor is something that I appreciate. It offers a higher level of piece of mind that you and your car are in good hands. White glove service all the way. I can't say enough positive things about them. Definitely go to Palmetto Fords Service Dept for all your car needs. Go see Bob. He'll take great care of you. More
by Suea128
Employees Worked With
April 26, 2019
OUTSTANDING SERVICE!!!!! Mr. John was GREAT! I couldn't have asked for a better service writer to help me with my vehicle concerns! I dropped my vehicle off with John in the b Mr. John was GREAT! I couldn't have asked for a better service writer to help me with my vehicle concerns! I dropped my vehicle off with John in the beginning of the week, and he called me the same day with a diagnoses! This was very, VERY impressive to me because I work at a Dealership as well, in Mr. Johns position and if I had a client come in with out an appointment with similar concerns that I had, there is no way I could get the vehicle looked at the same day. When I arrived Mr. John set the correct expectation by letting me know that he would have to address his appointments first, as I understood! This was great example of customer service! I am more than pleased with my service with Palmetto Ford, & Mr. John! Way to go Mr. Mount!!!!!!! If I am ever in a situation with my vehicle again, I will definitely be coming back to see him! I wish Mr. John Mount and the company nothing but the best! You guys are awesome! Also thank you to my Tech "Jeff" Thanks again! -Dakyre Jones More
by DakyreJ23
Employees Worked With
John Mount
April 18, 2019
Service with Ford fusion Great service. Found the problem and took care of it for a fair price. Our car is almost 10 years old with over 130000 miles and we still are able to Great service. Found the problem and took care of it for a fair price. Our car is almost 10 years old with over 130000 miles and we still are able to keep it due to the great service at Palmetto Ford. Thank you More
by Pat
Employees Worked With
Don Beckett
