Palmetto Ford Lincoln - Service Center

What an amazing turn around for the service department! last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 m last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 miles to have done. Within minutes of my post the service manager reached out to me to make this situation right. I am so very impressed with their dedication to customer service and to Jeff who came out to do the recall at my home today. Thank you for putting the service back in customer service! You have gained a loyal customer. More

When I called to schedule my appointment for a factory recall on my 2021 Ford Escape on 4/14/2023 the young lady that helped me was very pleasant and scheduled my appointment for 5/4/2023 at 8:30 am. I ar recall on my 2021 Ford Escape on 4/14/2023 the young lady that helped me was very pleasant and scheduled my appointment for 5/4/2023 at 8:30 am. I arrived to drop my car off on 5/3/2023 in the afternoon and after waiting in the reception line for several moments I was greeted by Bob Pace. After several minutes of paperwork I was told that Ford had stopped shipping the part needed to address my recall a few weeks ago due to sourcing issues. I had just received a confirmation email the day prior to my appointment with no mention they did not have the part. I drove 24 miles to the dealership to drop off my car and my husband drove 24 miles to pick me up as the recall work was supposed to take about 4 1/2 hours. This was an utter and disrespectful waste or our time when someone from the service department could have called, texted or email me to let me know the part was not available. Finally, instead of saying they could call me to reschedule when the parts became available Bob told me to call back in about a month to see if it was available. Perhaps they should remove the word service from that department. More

I have bought 2 ford fusions ( I love my fusions) from this dealership, I know these reviews don't mean anything and don't change anything, but I am so frustrated with Ford I needed to write about it some this dealership, I know these reviews don't mean anything and don't change anything, but I am so frustrated with Ford I needed to write about it somewhere. Buying the car was stress free. When it came to servicing the car nightmares. I dreaded oil changes, any recall fixes and any kind of repair. The staff act like they are doing you a favor if they acknowledge you in the first place. They don't answer phones if they do they transfer you to the wrong person, you leave messages no call backs. I have to bum a ride to find out whats going on. You will get your car back when they feel like it, Service guys act nonchalant. I always wanted an F150 but i will never buy another Ford product as long as I live and I will not recommend vehicles as well. I went in last thurs day for a squeaky belt and a week later its not fixed, I bought the car brand new with the premium warranty. It only has 75,000 miles in almost 5years... Like i said this is not my first experience, from all day oil changes sometimes 2 days, to known ford problems taking 4 days to fix. I guess one should know better when they tell you that the earliest you can make an appointment to diagnose a problem is 3 weeks. The shuttle driver should run the customer service dept, the only one there that really cares about the customer. More

Called service dept this morning to report a Check Engine light on a 2020 F-150 and ask for service advise. "Should I bring it in, is it safe to drive". FordPass app told me it is possibly a catalytic conve light on a 2020 F-150 and ask for service advise. "Should I bring it in, is it safe to drive". FordPass app told me it is possibly a catalytic converter issue. Discussed this with the service rep, who told me the earliest they could look at it would be 18 work days. Was given the option to drop it off with no timeline or expectation of return. Called another Ford dealership in the area, who understood the urgency of the issue, and was given an appt for tomorrow. May be time to move my routine services to this other dealership as well. Do better! More

The service department is horrendous I wouldn't recommend it to anybody because they overcharge and underpreform so good luck on getting hold of a responsible service rep that truly cares !!! it to anybody because they overcharge and underpreform so good luck on getting hold of a responsible service rep that truly cares !!! More

DISAPPOINTED IN THE SERVICE DEPARTMENT AND OWNER FOR NOT RETURNING MY PHONE CALLS I have a 2014 Ford Fusion with less than 75,000 miles on it. Car was making a whining noise, brought it to Firestone, they RETURNING MY PHONE CALLS I have a 2014 Ford Fusion with less than 75,000 miles on it. Car was making a whining noise, brought it to Firestone, they replaced the serpentine belt tensioner and the alternator; car continued to make same noise, so Firestone recommended bringing it to Ford dealership. I was not charged for parts or labor by Firestone as they owned up to their mistake. Ford finally able to see me after approx 3 weeks time; their diagnostics said the noise was coming from the alternator. I informed them that alternator was brand new; they said Firestone used wrong alternator. Ford then replaced the alternator but noise continued. Ford then stated it was water pump which they replaced. I was charged for both services and labor. I then took Firestones alternator back to them, explained what happened at Ford; they tested the alternator and it passed and did not make any noise. I do not feel that Ford should have charged me for the alternator as that appears to never have been the problem. Of note, the car has less than 75k miles and this is the third alternator and third water pump. In Fords favor was them giving me a nice rental vehicle while work was being done but then only deducted $500 from total bill of over $3000. I am very upset that I had to pay for the alternator/labor as it appears that it was never faulty. I left multiple messages for the owner to call me to discuss this as the service manager said he could not take any more of the charges off but never heard from him. More

Directed toward 2 specific Parts Specialist only. Not the dealership itself. Unfortunately, I am going to have to leave a not so nice review for Mr. Roger Early And his Lovely parts "Specialist" Mi Not the dealership itself. Unfortunately, I am going to have to leave a not so nice review for Mr. Roger Early And his Lovely parts "Specialist" Miss Ashley. I HAVE NEVER BEEN TREATED AS RUDLEY AS I WAS TODAY BY THE BOTH OF THEM. Resulting in my being "KICKED OUT" of the Palmetto Ford Parts Department and telling my boss and I that we could take our business elsewhere....All of this was over some confusion with a part/part number that we have been trying to get figured out. I was told by Mr. Roger that I was wasting too much of their time and that it was BAD BUISNESS, and since I was so careless in ripping up his sticker he could no longer check the part back in and slid the box across the counter to Ashley telling her to THROW IT IN THE TRASH! . Miss Ashley was Already yelling at a different customer on the phone when I walked in telling him that "THERES NOTHING I CAN DO FOR YOU SIR" "ANYTHING ELSE SIR!!!" So Rude. the same way she spoke to me on the phone yesterday.(I could feel his pain) I at one point handed my phone to Mr. Roger to let him speak to my boss, his tone and way of handling the situation was Very Irate, as he pounded on his chest to let my boss know that they were unable to help us with the restocking fees....(not really a big deal as it was probably only about $5.00). They seemed a little overwhelmed there and aren't we all. I am a body tech so I KNOW that the parts transactions aren't always smooth. But, How was I Wasting their time? They Are The Parts Department!!!!! THAT IS WHAT THEY ARE PAID TO SPEND THEIR TIME ON,, OR IS IT? Bottom line we Usually use Jones Ford Anyway AND WILL NOT BE PUCHASING ANYMORE PARTS FROM PALMETTO FORD PARTS DEPARTMENT!! THANKS! Hope you all had a great laugh.. because my next words are going in a Letter to Mr. Graham Eubank. More

Dropped car off for oil change and completed within 30 minutes. Greeted courteously by service manager Jim Moody and service advisor Kyle Mutchler. One of best car dealership experiences ever. minutes. Greeted courteously by service manager Jim Moody and service advisor Kyle Mutchler. One of best car dealership experiences ever. More

GO SOMEWHERE ELSE FOR SERVICE! Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the worst service wise and that's not even close. Brought my Bronco Sport in as the audio went completely out. We were told it was an electrical component. After 45 days Kyle actually told me he would call me and to stop calling him. Is a weekly call too much? I did call 3 times to just schedule an oil change and didn't get a single call back. Guess they don't want my business or money. Long story short we had to drive back to where we originally bought the vehicle and they fixed as it was actually a software problem. They have been so frustrating to deal with I wouldn't even buy my next Ford here. More

Service department needs to be completely overhauled. The most unprofessional human beings ever. Not worth the headache The most unprofessional human beings ever. Not worth the headache More