Palmetto Ford Lincoln - Service Center

Better than last time Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. More

Great experience! Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming bac Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming back. In 3 or 4 years I will have another new Ford or Lincoln. Can't wait!!! More

Excellent people People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the servic People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the service department is very busy. However, it seems that sometimes the inspections and repair times are lengthy. Again, service writers very busy but communication sometimes slow. More

Personable employees.... good technicians I have only 2 problems... 1. It took an entire day and a half to have my vehicle looked at. UNACCEPTABLE 2. No loaner car... had to get a rental I I have only 2 problems... 1. It took an entire day and a half to have my vehicle looked at. UNACCEPTABLE 2. No loaner car... had to get a rental I was visiting on vacation and it was really a hassle having to keep calling to ascertain what was going on. In Pittsburgh this is frowned upon. They had my vehicle for 3 days for a 1 day fix. That being said Greg, my service rep, was personable and easy and eager to help but the dealership needs to be way quicker... especially for a visitor.... 3 days is a long time to keep a vehicle but I would refer to friends because they were efficient once they got to it . I do want to reiterate that the service rep Greg and the unknown technician were excellent !! More

Bob is AWESOME! Brought my car in for 60k checkup and brakes. Originally bob said my car wouldn’t be ready until the next day. After I told him that I desperately nee Brought my car in for 60k checkup and brakes. Originally bob said my car wouldn’t be ready until the next day. After I told him that I desperately needed my car that same day he ended up having one of the mechanics stay late with him so that I would be able to get my car back the same day. He went above and beyond to help me and because of that I will always be bringing my ford in for service going forward. More

Unbelievable Customer Service I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire pro I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire process to me through multiple phone conversations and emails. He helped me sort out what to do about insurance, the steps I needed to take in order to have insurance cover my costs and was so friendly and helpful that it turned a stressful and difficult situation into one easily managed. I take my car to Palmetto Ford Lincoln often and have never had a negative experience. The entire staff, that I've worked with, are helpful and knowledgeable. My car is always serviced in a reasonable amount of time and returned to me with excellent care. A follow-up call to check-in is another great point of customer service. I highly recommend Palmetto Ford Lincoln. More

Excellent Service! Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and sai Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and said as soon as I could get in they'd fix it! Quick, easy and inexpensive. Much appreciated! More

Great service My service advisor, Don Beckett was extremely professional and attentive to the service of my vehicle. I waited and the reception area was comfortable My service advisor, Don Beckett was extremely professional and attentive to the service of my vehicle. I waited and the reception area was comfortable. I will most definitely use Palmetto Ford again. More

Day before move My tailgate broke the day before a move. John and his team got it fixed in time! Their ability to work with me help reduce the stress level on the who My tailgate broke the day before a move. John and his team got it fixed in time! Their ability to work with me help reduce the stress level on the whole family. Only negative I have for the service department is the cleanliness of their waiting room and upkeep of the snack bar and restrooms, which were broken- empty- or disgusting. More