Palmetto Ford Lincoln - Service Center
Charleston, SC
274 Reviews of Palmetto Ford Lincoln - Service Center
Excellent people People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the servic People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the service department is very busy. However, it seems that sometimes the inspections and repair times are lengthy. Again, service writers very busy but communication sometimes slow. More
Good workers, BAD POLICY FOR LINCOLN OWNERS Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warran Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warrantied $50k car in for service. Took two visits first one three days , no loaner on warrantied repairs. Went back for completion of work and new brake issue asked for loaner if work would be more than two hours. No loaner and it took over four hours of me waiting. Also, no Lincoln customer lounge. I'm used to Volvo and Lexus service, I thought Lincoln would compare but it might as well of been a Walmart waiting area with exception of some free snacks and a broken coffee machine. So my biggest question will be to purchase an extended warranty from Lincoln or a cheaper equivalent when the time comes. Why pay a premium price warranty from a Lincoln dealer with sub-par amenities? More
Personable employees.... good technicians I have only 2 problems... 1. It took an entire day and a half to have my vehicle looked at. UNACCEPTABLE 2. No loaner car... had to get a rental I I have only 2 problems... 1. It took an entire day and a half to have my vehicle looked at. UNACCEPTABLE 2. No loaner car... had to get a rental I was visiting on vacation and it was really a hassle having to keep calling to ascertain what was going on. In Pittsburgh this is frowned upon. They had my vehicle for 3 days for a 1 day fix. That being said Greg, my service rep, was personable and easy and eager to help but the dealership needs to be way quicker... especially for a visitor.... 3 days is a long time to keep a vehicle but I would refer to friends because they were efficient once they got to it . I do want to reiterate that the service rep Greg and the unknown technician were excellent !! More
Unbelievable Customer Service I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire pro I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire process to me through multiple phone conversations and emails. He helped me sort out what to do about insurance, the steps I needed to take in order to have insurance cover my costs and was so friendly and helpful that it turned a stressful and difficult situation into one easily managed. I take my car to Palmetto Ford Lincoln often and have never had a negative experience. The entire staff, that I've worked with, are helpful and knowledgeable. My car is always serviced in a reasonable amount of time and returned to me with excellent care. A follow-up call to check-in is another great point of customer service. I highly recommend Palmetto Ford Lincoln. More
Excellent Service! Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and sai Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and said as soon as I could get in they'd fix it! Quick, easy and inexpensive. Much appreciated! More
Bob is AWESOME! Brought my car in for 60k checkup and brakes. Originally bob said my car wouldn’t be ready until the next day. After I told him that I desperately nee Brought my car in for 60k checkup and brakes. Originally bob said my car wouldn’t be ready until the next day. After I told him that I desperately needed my car that same day he ended up having one of the mechanics stay late with him so that I would be able to get my car back the same day. He went above and beyond to help me and because of that I will always be bringing my ford in for service going forward. More
Great service My service advisor, Don Beckett was extremely professional and attentive to the service of my vehicle. I waited and the reception area was comfortable My service advisor, Don Beckett was extremely professional and attentive to the service of my vehicle. I waited and the reception area was comfortable. I will most definitely use Palmetto Ford again. More
Day before move My tailgate broke the day before a move. John and his team got it fixed in time! Their ability to work with me help reduce the stress level on the who My tailgate broke the day before a move. John and his team got it fixed in time! Their ability to work with me help reduce the stress level on the whole family. Only negative I have for the service department is the cleanliness of their waiting room and upkeep of the snack bar and restrooms, which were broken- empty- or disgusting. More
10000 mile service The service was easily scheduled on line. They were ready for me at the appointed time and the service was completed in a timely manner The service was easily scheduled on line. They were ready for me at the appointed time and the service was completed in a timely manner More
great they have great service and are good at their job. they have always done what they said they would do which makes it great to take my vehicles too they have great service and are good at their job. they have always done what they said they would do which makes it great to take my vehicles too More