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Palmetto Ford Lincoln - Service Center
Charleston, SC
272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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272 Reviews of Palmetto Ford Lincoln - Service Center
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April 29, 2018
Completely incompetent Delivered my truck at 915 and called to check on it at 3 and they still hadn’t touched it. Why would you have a morning appointment and try to get it Delivered my truck at 915 and called to check on it at 3 and they still hadn’t touched it. Why would you have a morning appointment and try to get it in early if you weren’t going to do anything? More
by phatbac
Verified CustomerEmployees Worked With
Mike Cressey
April 29, 2018
Easy Quick Affordable I am happy with the professional easy service I experienced. I felt the price was fair and I liked that I was able to make apt even for just an oil ch I am happy with the professional easy service I experienced. I felt the price was fair and I liked that I was able to make apt even for just an oil change. More
by M_WOODRUFF10
Employees Worked With
Don Beckett
April 29, 2018
Customizing my Mustang Jim Moody, helped me customize my Mustang with painting different components under the hood. A great job. Tony Barron, helped me also get something fo Jim Moody, helped me customize my Mustang with painting different components under the hood. A great job. Tony Barron, helped me also get something for my car. More
by jvmiles13
April 29, 2018
Excellent Service Greg Engert, Service Advisor, was very courteous, professional and helpful. The quality of service was very good. The time frame was satisfactory. A Greg Engert, Service Advisor, was very courteous, professional and helpful. The quality of service was very good. The time frame was satisfactory. Additional complimentary service was appreciated. More
by Vince Grieco
Employees Worked With
April 28, 2018
Awesome Job The staff gave great service and was very courteous when walking me through all the work that needed to be done. Awesome job the whole team front of t The staff gave great service and was very courteous when walking me through all the work that needed to be done. Awesome job the whole team front of the house to the back of the house was very professional More
by MATIK32
April 28, 2018
Key fob not working Had an issue that morning, car would not recognize either of my key fobs. Called and dropped care off. They were able to replace one of my fobs and Had an issue that morning, car would not recognize either of my key fobs. Called and dropped care off. They were able to replace one of my fobs and reprogram both and I picked up car that afternoon. More
by DGHJR
Employees Worked With
April 27, 2018
Excellent people People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the servic People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the service department is very busy. However, it seems that sometimes the inspections and repair times are lengthy. Again, service writers very busy but communication sometimes slow. More
by SSPENCER2
Employees Worked With
April 27, 2018
Better than last time Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. More
by LINDACOKE2010
Employees Worked With
April 27, 2018
Great experience! Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming bac Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming back. In 3 or 4 years I will have another new Ford or Lincoln. Can't wait!!! More
by Kingford
Employees Worked With
Other Employees :
Jim Moody, Don Beckett
April 27, 2018
Good workers, BAD POLICY FOR LINCOLN OWNERS Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warran Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warrantied $50k car in for service. Took two visits first one three days , no loaner on warrantied repairs. Went back for completion of work and new brake issue asked for loaner if work would be more than two hours. No loaner and it took over four hours of me waiting. Also, no Lincoln customer lounge. I'm used to Volvo and Lexus service, I thought Lincoln would compare but it might as well of been a Walmart waiting area with exception of some free snacks and a broken coffee machine. So my biggest question will be to purchase an extended warranty from Lincoln or a cheaper equivalent when the time comes. Why pay a premium price warranty from a Lincoln dealer with sub-par amenities? More
by MBIFALCO
Employees Worked With
