Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Palmetto Ford Lincoln - Service Center
Charleston, SC
272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
272 Reviews of Palmetto Ford Lincoln - Service Center
Sort by
May 06, 2018
Not a lot of integrity there I came in for an oil change under maintenance plan and need brakes. Try not to sell service for $600 in your shop that is half that much everywhere el I came in for an oil change under maintenance plan and need brakes. Try not to sell service for $600 in your shop that is half that much everywhere else. I know you are doing your job but come on and have a little integrity. More
by CARMEN.HAGBERG
Verified CustomerEmployees Worked With
Mike Cressey
May 05, 2018
Dealer Maybe - Ford NO Bought my Focus new in 2012. Have performed routine maintenance on schedule. 3 years and 60K miles later they entire fuel system and gas tank had to Bought my Focus new in 2012. Have performed routine maintenance on schedule. 3 years and 60K miles later they entire fuel system and gas tank had to be replaced and Ford covered ZERO. $3000+ for that one. Over the Past 2 weeks I’ve spent another $2200 for purge valve and new catalytic converter (and again, Ford offered to do nothing). This was my first, and will be my last Ford. Cudos to Andrew for going to bat for me and trying to do the right thing, but your hands were tied. This is why we have two Toyota’s and a Honda in our driveway! More
by SAM.LESLIE
Employees Worked With
Andrew Munzenmaier
May 05, 2018
Great, timely service Bob and Greg were awesome. Greg set up my appointment but Bob took over once I arrived. Bob listened to me carefully as I told him the minor issue I h Bob and Greg were awesome. Greg set up my appointment but Bob took over once I arrived. Bob listened to me carefully as I told him the minor issue I had with my car. He also listened when I asked him NOT to wash my car as I prefer to handwash it. The minor issue with my car was fixed the first time and my service was completed successfully in a timely manor. He also guided me to the checkout desk to complete the deal. More
by Clueless Productions
May 05, 2018
Taken advantage of Awful experience. Charging me an obnoxious amount for brakes. Took it to another place for half the price and double the service and experience. Also- Awful experience. Charging me an obnoxious amount for brakes. Took it to another place for half the price and double the service and experience. Also-a $160 to just LOOK at a minor issue on my car when they were doing "the works" service that INCLUDES looking over your car already...double dipping for the same service. Then the scare tactic about my breaks needing to be fixed immediately. I grew up in the automobile industry and only came here because of a potential warranty claim. Never again and I will tell my friends to run too. More
by Kbostro1
Employees Worked With
May 05, 2018
Great service They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came back and picked me up. Very nice young man Thomas, I really appreciate his kindness More
by PITKOE
Employees Worked With
Thomas The courtesy driver he was great, Mike Cressey
May 05, 2018
Just ok I was not satisfied by the service technician trying to sell me unneeded services and they forgot my complimentary car wash and I had to remind them. I was not satisfied by the service technician trying to sell me unneeded services and they forgot my complimentary car wash and I had to remind them. More
by EKWIDER
Employees Worked With
John Mount
May 04, 2018
Routine maintenance Outstanding service to take care of needed maintenance Talked about needs to service vehicle on a time basis rather than a mileage basis for a car tha Outstanding service to take care of needed maintenance Talked about needs to service vehicle on a time basis rather than a mileage basis for a car that is only driven 8000 miles a year More
by C17ORF
Employees Worked With
May 04, 2018
Top Shelf Vehicle Service Arrived for vehicle service and was immediately greeted & the vehicle had floor and steering wheel protectors set up. Tony Hinson great, work done in Arrived for vehicle service and was immediately greeted & the vehicle had floor and steering wheel protectors set up. Tony Hinson great, work done in reasonable amount of time. Even got car washed and vacuumed..Now that's Top Shelf Service👍🏻 More
by Michele Wein
Employees Worked With
Tony Hinson
May 03, 2018
Great service provided in very little time My Service Representative was exceptional. The SUV was returned to me washed & ready to drive home. I felt good about the visit to Palmetto Ford & the My Service Representative was exceptional. The SUV was returned to me washed & ready to drive home. I felt good about the visit to Palmetto Ford & the invoice was explained in detail. More
by JFINAFRO
Employees Worked With
Mike Cressey
May 03, 2018
I came in for service and Mike really did a awesome job. Great job. Thank you for the Lincoln loaner. The waiting area was very nice, bathrooms where very clean. Great experience keep up the great work. I wi Great job. Thank you for the Lincoln loaner. The waiting area was very nice, bathrooms where very clean. Great experience keep up the great work. I will tell all my friends and family about the dealership. More
by kelvinruffin1
Employees Worked With
Toney Hinson is a great attribute to the dealership , Mike Cressey
