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Palmetto Ford Lincoln - Service Center
Charleston, SC
277 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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277 Reviews of Palmetto Ford Lincoln - Service Center
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June 29, 2018
Outstanding service in body shop! A large bird flew into my side mirror and shattered the driver side mirror glass on my 2011 Edge. I began at Parts and was promply directed to the bo A large bird flew into my side mirror and shattered the driver side mirror glass on my 2011 Edge. I began at Parts and was promply directed to the body shop. Jim Moody provided outstanding serivce in body shop. In less than 24 hours from the bird strike, I had a new mirror. Another example of the extra mile of serivce, Jim also ran the Edge through the wash to remove the bird remnants. Jim was very helpful and friendly. You have a new customer! More
by encourage!
Employees Worked With
Jim Moody
June 12, 2018
Paint blemish Jim Moody took care of the paint problems on all 4 doors of my 2015 Escape. I very thorough job done in less than 45 minutes. Very courteous and kin Jim Moody took care of the paint problems on all 4 doors of my 2015 Escape. I very thorough job done in less than 45 minutes. Very courteous and kind. We have purchased 3 vehicles from this dealership since 2005. They include a 2006 Mustang GT, a 2012 Mustang Premium and a 2015 Escape Titanium Edition. A great dealership. Jim is a class act. More
by golfdolls
Employees Worked With
Jim Moody
June 10, 2018
Jim Moody in the body shop was great!! I called with an issue. He did not hesitate to get me in the same day and on my way in a very short period of time. Great service!!!! I called with an issue. He did not hesitate to get me in the same day and on my way in a very short period of time. Great service!!!! More
by MyF-150
Employees Worked With
Jim Moody
May 25, 2018
Service Dept. Palmetto ford has the worst service dept. that I have ever delt with. Took them 4 weeks to diagnose battery drain issue on brand new E-450. Their dia Palmetto ford has the worst service dept. that I have ever delt with. Took them 4 weeks to diagnose battery drain issue on brand new E-450. Their diagnosis was entirely wrong. Had to take unit to Hinseville Ga. to have problem properly diagnosed and repaired. Service department is full of liars and people who don’t know what they are doing. On top of that when I call customer service to complain and reach a resolution I have to talk to someone in the Philippines named Juan. How is Juan in the Philippines going to help me in Charleston,SC Will never buy another Ford. Stay away from this dealership’s service dept. More
by Angry
Employees Worked With
Service Manager, Don Beckett
May 19, 2018
Windshield Wipers Overall experience with service and my service advisor was great! In addition to oil change and tire rotation, I also asked for and received new wiper Overall experience with service and my service advisor was great! In addition to oil change and tire rotation, I also asked for and received new wiper blades for my F-150. . Your replacement blades are TERRIBLE! The moment I got in my truck to leave, I could tell they were cheap aftermarket and not original OEM. They are about half the thickness of the original. In addition to looking cheap and skinny, they perform terribly also. Unless it is raining very hard, they skip and bounce across the windshield. They are TERRIBLE!! More
by AHILL10CL
Verified CustomerEmployees Worked With
Andrew Munzenmaier
May 17, 2018
Palmetto Ford - Excellence Palmetto Ford surprised me with their excellent service on this visit. Typically, I hate going to shops or dealerships, but this experience was a grea Palmetto Ford surprised me with their excellent service on this visit. Typically, I hate going to shops or dealerships, but this experience was a great one! Shoutout to Don B. & Bob in service for getting my airbag recall done quickly for me! More
by NATALIE_LYNN97
May 16, 2018
Excellent service in the body shop I had a small issue with the bumper and a reflector. After calling I was given a next day appointment. The service was fast, personal, and the cost wa I had a small issue with the bumper and a reflector. After calling I was given a next day appointment. The service was fast, personal, and the cost was reasonable. Overall, the experience was excellent. More
by RobfromPhilly
Employees Worked With
Jim Moody
May 15, 2018
Great service department John Mount was very helpful in getting my car serviced in a timely manner. The price for the service of my car was reasonable. My experience for this John Mount was very helpful in getting my car serviced in a timely manner. The price for the service of my car was reasonable. My experience for this appointment went very well. More
by KARENHUETTDANCE
Employees Worked With
John Mount
May 15, 2018
Pleasant experience John has been there for every service and I would recommend him to anyone, I buy Ford's so I don't have to be in the repair shop,but if it does I feel John has been there for every service and I would recommend him to anyone, I buy Ford's so I don't have to be in the repair shop,but if it does I feel extremely comfortable at palmetto Ford More
by SKINS29466
Employees Worked With
John Mount
May 15, 2018
Courteous John explained the issues well, and listened to my concerns. Will make sure to ask for him again. Reassured me that should the issue not be resolved h John explained the issues well, and listened to my concerns. Will make sure to ask for him again. Reassured me that should the issue not be resolved he would look into it. More
by Captainkidd1972
Employees Worked With
John Mount
