Palmetto Ford Lincoln - Service Center

Mr. Moody and his team were very professional and efficent. I went to get an oil change and was in and out in about an hour with no problem. efficent. I went to get an oil change and was in and out in about an hour with no problem. More

What a TERRIFIC experience at the Palmetto Ford Service Center today. Mr. Jim Moody initially helped me and then I spoke with Tanya. Both Mr. Moody and Tanya were very helpful in explaining service options Center today. Mr. Jim Moody initially helped me and then I spoke with Tanya. Both Mr. Moody and Tanya were very helpful in explaining service options and providing feedback regarding servicing my Ford Explorer. Having an excellent service department is the main reason why my family ONLY purchases vehicles from Palmetto Ford. Thank you to Mr. Moody and team! More

I have dealt with Palmetto Ford and Jim Moody for well over 20+ years. He gives me a pleasant greeting and a caring attitude each time I take my vehicles in to be serviced. If he says my vehicle will be over 20+ years. He gives me a pleasant greeting and a caring attitude each time I take my vehicles in to be serviced. If he says my vehicle will be ready at a certain time, you can take him for his word. He seems to enjoy his work and make sure his customers are satisfied. If he finds any additional problem, he will contact me immediately. Good job Jim...Keep up the good work! Submitted by Robert A. Stoney More

Jim Moody and Allen Oltmann both worked with me on the pricing of two new tires, an alignment, and Road Hazard service. Even though I couldn't produce a written quote from another tire company, they work pricing of two new tires, an alignment, and Road Hazard service. Even though I couldn't produce a written quote from another tire company, they worked hard to match/lower the total charges. Great Customer Service. This is why I have chosen to take my F-150 to a dealer instead of other type shops. Thanks Jim and Allen! More

I recently had some recall work and first oil change done on my Transit and the despite hearing stories from the Ford Transit forum that it could take a week, they finished it in one day. The service writer on my Transit and the despite hearing stories from the Ford Transit forum that it could take a week, they finished it in one day. The service writer assigned to me was out the day it was ready due to a funeral, and Jim, the Service Dispatcher called me from his house on a Saturday and took care of me. More

Jim and Katherine were incredibly caring and helpful when my Navigator had an issue while we were traveling. They worked me right in on the same day and provided thorough technical support and ensured we we my Navigator had an issue while we were traveling. They worked me right in on the same day and provided thorough technical support and ensured we were right back on our way out of town. Highly recommend! More

Let’s put it this way because of Bob we will never deal with Palmetto Ford again! I would like to use other words but I can’t. How he treated my wife was unacceptable! Bob demanded we come and get the e with Palmetto Ford again! I would like to use other words but I can’t. How he treated my wife was unacceptable! Bob demanded we come and get the expedition which my wife did, when she picked up the car it was dead!! They did work on our Expedition which caused a short somewhere in the dash and refused to look at it and said we would have to make another appointment…. The Expedition has been to Jones and now Ravenal Ford and they still can’t figure out what the xxxx Palmetto did to it!!! Oh don’t get me started on the key fob! We paid over $400 for half a fob. Never received a call from the xxx! Thanks to Bob and Palmetto Ford once our car comes out of the shop will never own a Ford product again!! I would give this dealership like many other people, negative stars if I could!! More

Brought my truck here for the first time in nov of 2023 for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the s for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the same parking spot i dropped it off in while they lied to me about what the current status was, saying it was being worked on already. then after having to show up almost once a week, 2.5 months after starting the work, (over 5 months total for a single transmission at this point), they finally finished it and said it was ready. All for it to last me 2 months and now it's right back in the shop with the exact same issue and it's taken them 3.5 months this time and no sign of it being finished soon. they refuse to give me accurate information about when my truck will be ready or about what work they're even doing to it. about 10 months total of it being with them in the past year, and they still can't even do a 12 hour trans swap. would never recommend these guys if they were the last ones in the world. More

Terrible service after the sale of vehicle and extended warranty. If your in the market go anywhere but palmetto ford. warranty. If your in the market go anywhere but palmetto ford. More

No words to describe the incompetence of the service department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. More