Palmers Airport Hyundai

I came in to test drive a 2022 Hyundai Ioniq 5, Larry Smith was my salesman. After the test drive I told him I liked the car, but would really only want to proceed if I was given $47,000 for my trade-in, Smith was my salesman. After the test drive I told him I liked the car, but would really only want to proceed if I was given $47,000 for my trade-in, a Tesla Model 3. He said he would talk to the sales manager and let me know within an hour, so I left. I never heard from anyone for the rest of the day. Monday morning I contacted Larry back after not receiving any follow up communication, he told me the sales manager would do $45,500 for my trade, but this could change if I came back in for them to evaluate the car in person. I came back to the dealership within an hour. The sales manager looks over the car and test drives it. Larry tells me they agree to $47,000 trade in. I had to go back to work for a meeting but I told him to send me a buyer's order with the trade on it so we could proceed, he said he would have it to me by 1 PM. After about 2 PM, I texted Larry since I had yet again not heard back. 3:30 PM comes, still no response to my text or my buyers order. At 5 PM I finally called and asked to speak to the sales manager directly, this time I got a different sales manager named Johnathan King, he told me the trade value is $45,500 again. He claims he's "working" with me because he took off some value from the market adjustment (the vehicle was listed as $48,300 MSRP + $3,089 market adjustment online). He claimed "The market adjustment is $6,000 but the website is wrong so I'm helping you". I feel like that's yet another bait & switch since he didn't adjust it a single dollar from what the website advertised. This is after the bait & switch I also experienced on my trade in. During all this my salesman was still nowhere to be found. I asked to be transferred to someone else and I was assigned to Dalton Shotts, he was nice and helpful, I had no issues with him at all, but was still a bit soured by everything that had previously taken place. I decided to buy the car anyway since it was the car I wanted in the color & trim I wanted, but in a normal car market I absolutely would have gone to a different Hyundai dealer at that point to purchase. I can honestly say I would not recommend Palmers Hyundai to a friend or relative, and likely would not purchase from here again once the market stabilizes. More

Princeton kept trying to find me a car even after I left and helped me out a ton! and helped me out a ton! More

I really enjoyed my experience with Princeton and Ced. Princeton is very awesome had me in and out quickly. Ced was very nice when he picked me up Over all my experience was spectacular. Princeton is very awesome had me in and out quickly. Ced was very nice when he picked me up Over all my experience was spectacular. More

Very pleased with my experience. I felt the customer service was great and I appreciated the efficiency. I felt the customer service was great and I appreciated the efficiency. More

Princeton S Westry best salesman he’s very professional cares about the customers very honest cares about the customers very honest More

Palmers was able to get the car I wanted and they were pleasant to work with. pleasant to work with. More

A HUGE SHOUT OUT TO PRINCETON WESTRY! !! He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. He was fast to answer all my questions !! He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. He was fast to answer all my questions and helped out as much as he could. Working with him was an absolute pleasure! Princeton was extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I walked out happy and appreciate the great customer service. I highly recommend you work with him if you are considering buying a new or previously owned automobile. I can not forget Grant and Cedric for there help as well. More

Mr. Prince made my purchase fast, easy,stress & hassle free. I would recommend Mr.Prince and to anyone looking to buy a car! Mr. Prince is by far best salesmen ever! Thank you for being a man of your word free. I would recommend Mr.Prince and to anyone looking to buy a car! Mr. Prince is by far best salesmen ever! Thank you for being a man of your word ! More

Prince made purchasing my car as easy as 123 ABC today! He streamed lined the entire purchase process. I would highly recommended reaching out to Prince for your next purchase. He streamed lined the entire purchase process. I would highly recommended reaching out to Prince for your next purchase. More

This dealership assistance was excellent. With the help of Princeton I was in and out and stress free With the help of Princeton I was in and out and stress free More