Palmer Dodge Chrysler Jeep Ram - Service Center

Even though there are tight quarters, it's always easy in, quick work easy out. in, quick work easy out. More

Service left led lights on all night, and I had to buy a new battery new battery More

Overall my experience in the service department was very good. I had an exhaust manifold gasket go bad and had a tailgate latch recall fix performed. Everyone in the service department was very friendly. good. I had an exhaust manifold gasket go bad and had a tailgate latch recall fix performed. Everyone in the service department was very friendly. You can tell they try to offer the best service possible. Great communication via text message. The only improvement I would like to see is tightening up the appointment schedule so vehicle service can begin the same day, particularly for customers that made an appointment well in advance. More

My advisor was nice enough but the process at the dealership is not ideal. I made an early AM appointment prior to my visit. My expectation was that my vehicle would be diagnosed that day. I tried dealership is not ideal. I made an early AM appointment prior to my visit. My expectation was that my vehicle would be diagnosed that day. I tried to call 4 times that afternoon and was hung up on after being put on hold every time. The receptionist didn't seem to care. I texted to no response. Turns out, they didn't even look at my vehicle that day. The next late afternoon I finally was informed they diagnosed my vehicle and it needed a door latch and it would be ready the next day. Part didn't arrive so it took another day before it was ready. Again, my service advisor was polite and apologetic but they seem to have systemic issues with staffing or process. More

Took my Jeep in for a recall for the Uconnect system. Recall DID NOT fix the problem. Uconnect will not automatically switch from day to night mode. Recall DID NOT fix the problem. Uconnect will not automatically switch from day to night mode. More

The team at Palmer Jeep Dodge is always very kind and helpful. Luis knew the history of my issue when I came in and always explains issues very well. I also appreciate the fact that they are close to t helpful. Luis knew the history of my issue when I came in and always explains issues very well. I also appreciate the fact that they are close to the Enterprise Rental Car Office. More

Got an appointment, got there and my concern was handled. Great service by nice and knowledgeable people. Thanks Great service by nice and knowledgeable people. Thanks More

I was in a bind being away from home and you helped me get my car fixed that day. Thank you for your tremendous service get my car fixed that day. Thank you for your tremendous service More

I am getting my car back to dealership 3rd time and the problem is still not fixed. It's been over 2 months since I am not able to operate the car. I get the car back saying the problem is fixed and the pr problem is still not fixed. It's been over 2 months since I am not able to operate the car. I get the car back saying the problem is fixed and the problem resurfaces right back. To make it worse, this dealership is out of rental vehicle most of the times. Very frustrating. However, the service advisor - Luis has been very good in communicating back quickly and doing what he can. More