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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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January 03, 2024

Great service on my daughter's Grand Cherokee. She's had no issues to date and I'm pleased with the results + dealer service. More

by ramse45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your positive review! We're glad to hear that your daughter's Grand Cherokee is running smoothly!

January 02, 2024

Service advisor Sarah was excellent to work with. Clear communication on timing made this an easy process from start to finish. More

by mtbdude33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah (in service)
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your great review! We really appreciate your feedback!

January 02, 2024

This is the best service department I’ve ever had work on my vehicle. They communicated well and fixed my issue quickly. There isn’t another dealership that comes close to Palmer Dodge. I highly recommend th More

by bob@rstwarren.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We really appreciate your kind feedback about our service department! We hope to work with you again next time!

January 01, 2024

Chivalry is not dead here. Everyone is so polite, super helpful and accommodating. From the second, I parked to the minute I left, they did not have to take the time to make me More

by jmackenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Cole in the service department and I wish I caught the name of the gentleman who was so kind and polite on 12/26 @1pm. They are a team!
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and positive feedback. We're thrilled to hear that our team made you feel appreciated and provided excellent service!

December 31, 2023

Consistently poor service and outcomes. Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return More

by patrick.lovelace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry to hear that your experience here was anything less than positive. We want to provide great service to all of our customers, and we sincerely hope to work with you again in the future. If you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 30, 2023

Was able to get in the same day and issue was handled in a timely manner More

by stevendavenport10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Steven, thank you for your positive feedback! We're glad we could assist you promptly and efficiently. If you have any further questions, please don't hesitate to reach out!

December 30, 2023

Sarah did an excellent job of keeping me informed and updated about my repairs Waiting on parts for recall work More

by chapgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah service advisor
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're glad to hear that Sarah provided you with excellent communication during your repair process. We appreciate your patience while waiting for the parts needed for the recall work. If you have any further questions or concerns, please feel free to reach out.

December 29, 2023

We were very satisfied with our recent service visit at Palmer Dodge CJR! Everyone we came in contact with was exceptional; specifically David Keller and Kimberly. Very friendly and knowledgeable as well More

by sharjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Sharon, thanks so much for your 5-star review! We're thrilled to hear that you had an exceptional experience here!

December 28, 2023

They changed my oil and actually put oil back in it ! !!! A lot of other customers didn’t have that same experience lol . More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Stephen! Thank you so much for taking the time to share your experience. We're thrilled to hear that our team took great care of your oil change!

December 25, 2023

Kim was super helpful and the rest of the experience was pretty horrible. Issues with scheduling, parts, repairs not completed, etc. aThe work got done at the end of the day but it didn’t have to be so pa More

by ryan@acclaroinc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim
Dec 27, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear that you were left unsatisfied with your appointment. We appreciate all of your thoughtful feedback, and we will use it to improve going forward. We sincerely hope to have the opportunity to work with you again, and provide the outstanding service you deserve. Sincerely, David Keller, Service Manager, service@palmerdcj.com

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