Palmer Dodge Chrysler Jeep Ram - Service Center

Quick and easy Good one as usual. Liked it always and they are consistently prompt and also give attention and care to keep you well informed about the process. Good one as usual. Liked it always and they are consistently prompt and also give attention and care to keep you well informed about the process. More

Oil Change and Lug Replacement Your associate was kind and kept me abreast of updates on my vehicle maintenance. Although the $12.00 individual charge for lug nuts seemed steep, my Your associate was kind and kept me abreast of updates on my vehicle maintenance. Although the $12.00 individual charge for lug nuts seemed steep, my service center rep was courteous and helping. More

First Class Experience My experience at Palmer Dodge, along with David, my advisor and Hiram, my service mechanic is Five Star. The intake process was smooth, the lounge are My experience at Palmer Dodge, along with David, my advisor and Hiram, my service mechanic is Five Star. The intake process was smooth, the lounge area clean and comfortable, and the wait time was what I was told. I highly recommend and will be back with other vehicles. More

Wonderful! The staff at Palmer are amazing! They always take care of me like family & they do an amazing job! I would highly recommend this dealership & their st The staff at Palmer are amazing! They always take care of me like family & they do an amazing job! I would highly recommend this dealership & their staff! More

80,000 service I appreciate Winston’s prompt and courteous communication. He is friendly, patient, and willing to answer questions to help explain the work that was I appreciate Winston’s prompt and courteous communication. He is friendly, patient, and willing to answer questions to help explain the work that was performed. More

Great Experience once again We have used Palmer a couple of times now to service our Chrysler. We have found that the staff, work quality and overall experience has been consist We have used Palmer a couple of times now to service our Chrysler. We have found that the staff, work quality and overall experience has been consistently at a high level. Winston has been our service coordinator for each experience and he takes great care of us. It speaks to the quality of an operation when the same people are there to assist time after time. In addition to the great service delivery, the pricing is very reasonable, which is something you might not expect from a dealership service department. Combine the pricing, (we did compare pricing) service level and the piece of mind which comes with factory trained (and backed) technicians, and we are very satisfied with our choice to use Palmer to service our vehicle. We'll be back, should the need arise... More

A job well done. A very professional and knowledgeable group. Service was done in a. reasonable amount of time. Not only was a Recall taken care of but an additional p A very professional and knowledgeable group. Service was done in a. reasonable amount of time. Not only was a Recall taken care of but an additional problem was evaluated and corrective action recommened. More

Great customer service Thomas was my service rep, and he was a pleasure to deal with. He kept me updated while my car was being serviced and followed through with everything Thomas was my service rep, and he was a pleasure to deal with. He kept me updated while my car was being serviced and followed through with everything he said he would. Everyone in the service department was friendly and professional. More

Excellent Service by Luis Luis was very professional, courteous and efficient. While we were in for the second time for the same problem, Luis managed things well. We would li Luis was very professional, courteous and efficient. While we were in for the second time for the same problem, Luis managed things well. We would like to have him manage our service going forward. More

They're good Palmer Dodge is okay. If you're buying a new car (or a used one, I suspect) pay very close attention to what they are sending to their vendors on y Palmer Dodge is okay. If you're buying a new car (or a used one, I suspect) pay very close attention to what they are sending to their vendors on your behalf. Ask to see and approve everything they submit for your title (mine was done in the wrong name - I wonder how long it will take to fix that!) and for your other services like SiriusXM (I had access to other vehicles I didn't buy even after they were sold to other customers and fixing that was a lot of work with the people at various divisions at SiriusXM). You really do have to pay attention for the people at PD - and maybe my situation was a total anomaly - but I suggest you really pay close attention. On the good side of buying a car there, they do keep promises and they have great selection. If you're servicing a vehicle here, you are in good hands. The only suggestion I have for you is that you don't talk to the service manager at all. Ever. He is obviously VERY good at putting the right people in the right places because their technicians are very good. Where he falls down is that (at least in my case) he responds to ANYTHING I say with utter contempt and disdain. Everything he hears is a prompt to argue. It could just be a personality conflict I suppose, but I'd err on the side of caution in dealing with him. The service advisers are top notch. I suggest doing everything to take care of your vehicle here from tires and oil to repairs. While the dealer won't always be the cheapest option, they are always going to get the details correct. Plus they honor manufacturer coupons on tires, and if you handle all your rotations and tire purchases here, you can very easily ask for prorations on tread wear warranties too! That saves a TON of money on tires alone. More