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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews
Call Service Center (770) 410-1111

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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February 18, 2024

Made appointment for oil change. Waited one hour. Never put car on lift. Total waste of my time. More

by dmerbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry for any inconvenience during your visit to our service department. We do our best to provide service as promptly as possible, and we apologize for the delays. Thank you for your patience, and we hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

February 18, 2024

They diagnosed and fixed the problems with my batteries in only two hours of dropping off my JL Wrangler. More

by rspinuzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear about your positive experience with our battery diagnostic and repair service for your JL Wrangler! Our team strives to provide efficient and effective solutions for all our customers. Thank you for choosing us and we look forward to assisting you in the future.

February 17, 2024

This service was for a recall on my 2020 Jeep Wrangler Sahara. The appointment was easy to make, and the service was completed promptly. More

by scottsdixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Scott, thank you for sharing your positive experience with us regarding the recall service on your Jeep Wrangler Sahara. We're pleased to hear that the appointment process was easy and that the service was completed promptly. We appreciate your feedback!

February 17, 2024

Great experience as usual. Sara is very efficient and helpful! I always leave feeling well take care of. More

by bdgresham510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your positive feedback! We're so glad to hear that Sara provided you with efficient and helpful service. We strive to ensure all our customers leave feeling well taken care of. We appreciate your continued support and look forward to serving you again soon!

February 17, 2024

Basic dealership. They have a decent inventory but the service department is just average. I have had better sales service and vehicle service from many other dealersh More

by mcmichael4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina in service.
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Feb 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your review with us. It's our goal to provide outstanding service to all of our valued customers, and we're sorry to hear that your visit did not meet our standards. If you have any further feedback on how we could improve your experience, please don't hesitate to reach out. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com

February 16, 2024

great experience our advisor chad was very helpful with the process and everyone was super cheerful and kind. More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Ashley, thank you for sharing your positive experience with us! We are thrilled to hear that Chad was able to assist you and that our team provided cheerful and kind service. We appreciate your feedback and look forward to serving you again in the future.

February 16, 2024

Took mt vehiclw in for routine oil change and asked them to check the start/stop. When the vehicle was ready the dealership had replaced the auxiliary battery without getting my authorization. More

by fnmlbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry for any inconvenience you experienced during your service appointment. We do our best to provide prompt and efficient service, and we're sorry to hear that we were unable to fully complete your service this time. We hope to have the opportunity to work with you towards the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com

February 16, 2024

These guys are the best. Great combination. I’ll always use them for service and installs. More

by baseballjunky15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the kind words! We are thrilled to hear that you had a positive experience with our services and installations. We look forward to continuing to provide you with top-notch service in the future.

February 15, 2024

Dealer charged oil without closing coolant cap, messed up my weekend as well two more day going back to dealer to fix this issues. Not happy with experience and time spend. More

by DHANANJAYA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear that you were unsatisfied with your service! We hope to have the opportunity to work with you to make things right. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com

February 14, 2024

My advisor Luis was awesome ! My car was in an out in no time! Thanks More

by hairbyken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis In service at Palmer location
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Feb 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Ken, thank you for the kind words! We're thrilled to hear that Luis provided excellent service and got your car taken care of quickly. We appreciate your feedback and hope to see you again soon!

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