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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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March 29, 2024

Good service and got done at a timely manner. Staff seemed really busy, but service was helpful overall More

by taskelton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We're glad to hear that you found our service helpful and timely, even during busy times. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

March 28, 2024

1- wait 3 weeks for the Repair of my ram. 2- I called to see why they were delayed and they told me that they were waiting for parts 3- the last thing they told me the mechanic had left a More

by hernandezjuan4187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to sincerely apologize for the delays in your service. We hold our team to a high standard, and we want to assure you that this is not the norm. We hope to work with you again in the future and provide you with outstanding service. Sincerely, David Keller, Service Manager, service@palmerdcj.com

March 28, 2024

The service was fast and to the point and the communication was outstanding! Fast and reliable! More

by Jake Hanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Apr 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Jake, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service fast, reliable, and our communication outstanding. We appreciate your feedback and look forward to serving you again in the future.

March 28, 2024

Very professional service, very friendly, and most importantly - very knowledgeable. Will always use and recommend Palmer to family and friends. More

by C.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for recommending us to your family and friends! We're thrilled to hear that you found our service professional, friendly, and knowledgeable. We appreciate your support and look forward to serving you again in the future.

March 27, 2024

Amazing service and wonderful people taking care of all my needs. I would highly recommend going to Palmer for all your servicing needs. More

by chrislink13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Kinsey
Mar 28, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Chris, thank you for the kind words! We're thrilled to hear about your positive experience at Palmer. Our team works hard to ensure top-notch service for all our customers. We appreciate your recommendation and look forward to serving you again in the future.

March 25, 2024

Took my vehicle in to have new tires put on. Dealer scratched my vehicle in the process. It took the 3 months to get my car fixed. I called week after week and finally they said they had a loane More

by jfogel81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Keys
Mar 28, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry for any delays in providing your service or loaner car. We hear your frustration, and we want to work with you to provide the best solution. Please reach out to us when you can. Yes, this review is for Palmer DCJR!

March 25, 2024

Fast and efficient. Found the issue and fixed it the day before it was supposed to be finisged More

by robertsparadigm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Robert, thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team was able to quickly identify and resolve the issue for you. We appreciate your feedback and look forward to serving you again in the future.

March 25, 2024

What a great place! !! All the employees are awesome!!! Best service department ever!!! Looking forward to coming back. More

by LEEBROWN1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Lee, thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with our team and service department. We can't wait to welcome you back again soon. If you have any questions or need assistance in the future, feel free to reach out.

March 25, 2024

They took great care of us and went above and beyond with all of our service needs! More

by mck19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are thrilled to hear that you had such a positive experience with our services! Going above and beyond for our customers is always our top priority. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!

March 24, 2024

Kim was very helpful. Will definitely do service again with her . Best dealership in the state More

by akashrakkar62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim lang
Mar 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Akash, thank you for sharing your positive experience with Kim! We are thrilled to hear that she was able to assist you and that you plan on returning for service. We appreciate your kind words and look forward to serving you again in the future.

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